Product key

[Black Diosa]

Hello, I purchased Affinity Designer on March 1st and I have not received an email with an invoice pertaining a product key. I am unable to go into affinity designer without the product key. Can someone assist? 

[walt.farrell]

Welcome to the Serif Affinity forums.

If you purchased from the Affinity Store, and the purchase was successful, you should be able to login at https://affinity.store/account/downloads where you will find the product name and download link, along with the product key and email address you'll need to use during the installation.

[Black Diosa]

Hi,

I made the purchase through Microsoft. I viewed my order history to search for the product key. I have the program installed but I have no way of accessing it without the product key.

[Alfred]

A purchase through the Microsoft Store doesn’t need (and therefore doesn’t have) a product key, because it’s tied to your Microsoft account. Log in to your Microsoft account to install the purchased MS version of the app.

[emmrecs01]

@Black Diosa

As @Alfred says, the MS Store version does not need a product key!

However, since you say you have the program installed but apparently cannot run it, I wonder whether you have actually installed the Trial version from the Serif/Affinity website but later bought it in the Microsoft store?  If so, you need to uninstall the version you currently have and then download and install the version in your Microsoft Store account, as @Alfred details above.