Fano Posted January 16, 2022 Share Posted January 16, 2022 (edited) Hi! I just got a new Laptop where I want to setup my Affinity products. I can install and use the products (Photo, Designer, Publisher) but I can not login into my account. The error message I get is Timeout while waiting for registration service "ready" notification. First I though that there is maybe just some kind of error in the Serif cloud infrastructure but the error is there since multiple days. Because of that I assume the problem is somewhere in my setup. Here is a screenshot of the cited error: Some infos about my system: No special anti-virus or firewall except the standard windows-defender stuff Same error on Photo, Designer and Publisher Non-windows-store version Affinity Photo version: 1.10.4.1198 Windows version: Windows 11 Pro, Version 21H2, Build 22000.434 System language: German Default Browser: Firefox 96.0.1 Hardware: Dell XPS-15 9510 64 GB RAM 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz NVIDIA GeForce RTX 3050 Ti + Intel UHD Graphics Has somebody any idea how I could login into my account? Best Regards, Fano Edit: I just saw that this is a known bug. The workaround would be to run the App as administrator. I had not tried this yet. I do not know if the developers can reproduce the bug. If you (devs) want I will not run the workaround and give you more informations. I am primary a software-developer and know how annoying it could get if something is not reproachable Edited January 16, 2022 by Fano Found possible workaround. klobasa 1 Quote Link to comment Share on other sites More sharing options...
carl123 Posted January 16, 2022 Share Posted January 16, 2022 41 minutes ago, Fano said: I do not know if the developers can reproduce the bug. They can and are working on a fix For now, just Run as Administrator Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Paul FD Posted January 17, 2022 Share Posted January 17, 2022 Just to report the same issue, Windows 10, default browser Microsoft Edge: Processor AMD Ryzen 7 3800X 8-Core Processor 3.90 GHz Installed RAM 32.0 GB System type 64-bit operating system, x64-based processor Edition Windows 10 Home Version 21H2 Installed on 13/01/2022 OS build 19044.1288 Experience Windows Feature Experience Pack 120.2212.3920.0 Graphics Card: NVIDIA GeForce RTX 3060 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 17, 2022 Share Posted January 17, 2022 53 minutes ago, Paul FD said: Just to report the same issue, Windows 10, The same fix should work for you (see above). Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
klobasa Posted January 17, 2022 Share Posted January 17, 2022 Hello. I'm reporting the same problem. Quote Link to comment Share on other sites More sharing options...
ian kelsall Posted January 17, 2022 Share Posted January 17, 2022 i have just done a fresh installation of windows 11 and installed affinity photo, and tried the beta version too. neither will allow me to sign in to my account. same error as everyone else. what is with affinity photo and signing in? no other app on the planet has this much trouble. the administrator option does not work either. Quote Link to comment Share on other sites More sharing options...
typisch resi Posted February 3, 2022 Share Posted February 3, 2022 Hello. I'm reporting the same problem. Some infos about my system: Same error on Photo, Designer and Publisher Affinity version: 1.10.4 Mac OS Mojave, 10.14.6 System language: German Has somebody any idea how I could login into my account? Best Regards, Therese Quote Link to comment Share on other sites More sharing options...
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