Raggedmane Posted October 27, 2021 Share Posted October 27, 2021 This is an emergency. My file that I've been working on for weeks has suddenly been corrupted and I need to send it off in a few days. I hit "save", and midway through it showed me the attached message. Here is my computer info. OS: MacAffinity Version: 1.10.3Saved to: Local Disc Quote Link to comment Share on other sites More sharing options...
TheDoc Posted October 27, 2021 Share Posted October 27, 2021 Just one possibility. This has happened to me a number of times. I finally realized, at least in my case that the program will not fihish and you ill get that "failed to load" message if you have your pdf reader still open with the same program open that you are trying to download. Once I closed the PDF reader, in my case "Nitro Pro" it loaded successfully. Quote Link to comment Share on other sites More sharing options...
Raggedmane Posted October 27, 2021 Author Share Posted October 27, 2021 3 minutes ago, TheDoc said: Just one possibility. This has happened to me a number of times. I finally realized, at least in my case that the program will not fihish and you ill get that "failed to load" message if you have your pdf reader still open with the same program open that you are trying to download. Once I closed the PDF reader, in my case "Nitro Pro" it loaded successfully. Thank you, but that is not my issue. I've restarted my computer and had only AP open at the time. Quote Link to comment Share on other sites More sharing options...
Raggedmane Posted October 28, 2021 Author Share Posted October 28, 2021 Update: I've been working on an old backup file, and saving it at intervals. The file has been corrupted several more times and it seems to occur when linking embedded files. I've found a peculiar work-around, however; the "corrupted" file will open in Affinity Designer, which I can save and re-open in Publisher without issue. Quote Link to comment Share on other sites More sharing options...
Raggedmane Posted October 28, 2021 Author Share Posted October 28, 2021 @LondonSquirrel That is a good (and currently only) solution. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 29, 2021 Staff Share Posted October 29, 2021 Hi @Raggedmane, Apologies for the delayed response here and I'm glad to hear that you've found a workaround for this issue - however I'd like to request more information to better understand the cause of this. Can you please confirm for me: What version of macOS is installed? What are your mac specs? Is this corruption only happening for one file? Are you able to reproduce this exactly? (ie each time you place a specific file, the document becomes corrupted) or does it appear to be randomised? Many thanks in advance for any information you can provide Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Raggedmane Posted October 29, 2021 Author Share Posted October 29, 2021 (edited) iMac (Retina 5K, 27-inch, Late 2014)macOS Big Sur 11.6 (20G165)Processor 3.5 GHz Quad-Core Intel Core i5Graphics AMD Radeon R9 M290X 2 GB ------------ The corruption has occurred on multiple files (the same project, modified and saved to new versions). As far as I can tell, the corruption occurs either when I am saving the file, or when linking resources through the Resources Manager. The file is somewhat large (228mb), and my computer lags noticeable while working on it. A parallel error, "Access to file was lost", has occurred multiple times as well, however I'm not sure if they are related. Thank you, and let me know if you need any more information. Edited October 29, 2021 by Raggedmane added image Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted October 29, 2021 Share Posted October 29, 2021 23 hours ago, Raggedmane said: The file has been corrupted several more times and it seems to occur when linking embedded files. You are taking an Embedded file and turning it into a Linked document. What sort of Embedded Document was it? Where are you saving the newly made Linked Document? Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Raggedmane Posted October 29, 2021 Author Share Posted October 29, 2021 @Old Bruce, I should clarify, they aren't Documents, but either .jpgs or .pngs. I am saving them in a subfolder ("Links") on the Local Disc. Quote Link to comment Share on other sites More sharing options...
Raggedmane Posted November 3, 2021 Author Share Posted November 3, 2021 @Dan C, I suspect the cause has something to do with linked images that are located on a Network server. If the connection to the server "fluctuates" (if that's the word), I imagine Affinity cannot find the file, then the project gets corrupted. Hope this helps. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 4, 2021 Staff Share Posted November 4, 2021 Many thanks for the update, it appears as though I did not receive an email notification from your initial response above so I believe this was simply missed, my sincerest apologies! 17 hours ago, Raggedmane said: I suspect the cause has something to do with linked images that are located on a Network server. If the connection to the server "fluctuates" (if that's the word), I imagine Affinity cannot find the file, then the project gets corrupted. I can confirm that our developers have previously confirmed that this can be the cause of corrupted documents - and we recommend storing all files locally whilst in-use / during editing. Hopefully you should find you any corruption chances are heavily reduced by doing such. Please do let me know how you get on here, as we can continue to investigate further if this does not seemingly help Raggedmane 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Raggedmane Posted December 7, 2021 Author Share Posted December 7, 2021 A small update. I have moved all linked files to the Local Disc, but occasionally the file gets corrupted anyway. So that rules out 'server fluctuation.' Currently I have to save a new version of the file every few edits to protect against this. Another odd happening: copying layers from the main project into a new file sometimes results in both files either "Failing to read file location" or getting corrupted. ____________________ Can I send my project file to a developer to see if they can decipher why this might be happening? I should warn that the file contains some ~1,700 linked images. Quote Link to comment Share on other sites More sharing options...
Raggedmane Posted December 9, 2021 Author Share Posted December 9, 2021 At this point I'm just logging for posterity. Another strange related behavior: I replaced an image inside a Picture Frame, then saved the file. The saving process was interrupted by the "access to file was lost" message. The document closed. Then I tried to reopen it and I got the message: "This file is open in another application." What the hell? Quote Link to comment Share on other sites More sharing options...
Raggedmane Posted December 10, 2021 Author Share Posted December 10, 2021 So @Dan C, I can 100% confirm that the corruption error occurs when saving immediately after replacing an image within a frame via the "Replace Image" button on the context toolbar. I've replicated this several times, all to either one of two outcomes. Either the file is immediately corrupted, or the "Access to the file location was lost" error appears, after which the file cannot be opened due to corruption. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 5, 2022 Staff Share Posted January 5, 2022 My sincerest apologies for the delayed response here @Raggedmane as I have been out of the office until today. Many, many thanks for the further information provided here, as this has enabled me to log this bug with our developers now, so that it can be looked into further and hopefully improved in the future - as we certainly want to avoid document corruption where possible! I hope this helps Raggedmane 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Staff Pauls Posted January 7, 2022 Staff Share Posted January 7, 2022 @Raggedmane - does the event viewer show any interesting messages around the time any of these corruptions. also check that you local hard disc is free from bad sectors etc Quote Link to comment Share on other sites More sharing options...
Raggedmane Posted January 7, 2022 Author Share Posted January 7, 2022 I can't find where to turn on the "Event Viewer", but I'll let you know what it says when I do. I'll run a test tonight and let you know the results. Quote Link to comment Share on other sites More sharing options...
Raggedmane Posted January 10, 2022 Author Share Posted January 10, 2022 Here is a crash report after I replaced an image, which often corrupts the file. AFPUB Crash Report 1:10:22.txt Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted January 11, 2022 Staff Share Posted January 11, 2022 Can you try saving the project as a package zipping up the resulting folder and uploading it here please. Quote Link to comment Share on other sites More sharing options...
Raggedmane Posted January 11, 2022 Author Share Posted January 11, 2022 Hey @Pauls, that upload takes forever and keeps running into an error. Can I WeTransfer it somewhere? Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted January 12, 2022 Staff Share Posted January 12, 2022 Sure - whatever works for you Quote Link to comment Share on other sites More sharing options...
Raggedmane Posted January 12, 2022 Author Share Posted January 12, 2022 Nevermind. I got it to work. Thank you! Quote Link to comment Share on other sites More sharing options...
Raggedmane Posted June 16, 2022 Author Share Posted June 16, 2022 Hey @Pauls, any word on this? I keep having the same issue with this file. Every once in a while it gets corrupted when I update it. I have a few workarounds (saving different versions, etc.) but they aren't ideal Thanks mate, Quote Link to comment Share on other sites More sharing options...
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