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Posted

Please see attached grabs of a psd file in both Photoshop and AP beta.  Opening the file in AP is unusable.

Should I expect more, or is this the best that can be done?

 

post-12287-0-73555200-1447231687_thumb.jpg

post-12287-0-43025800-1447231708_thumb.jpg

Posted

Sorry Jonas14, but I think you are blind! haha!  

The whole of the right hand side text box is missing, and the text in several places is either missing or has overlapped!

(Not sure what your attachment shows!)

  • Staff
Posted

Thanks for the file, @imacken.

Seems some elements are incorrectly being placed outside the canvas and thus invisible.

You can check this easily if you change the document size. 

Issue logged to be looked at.

 

@Jonas14

Some users may want or need to keep the original files private due to copyright issues or non-disclosure agreements.

That's the reason we offer an alternative way for the user to send files privately besides the public attachment.

Posted

Hi MEB.

Thanks again.

Not sure what you mean. In PS, the canvas size is 54.29x37.99 cms, the same as the document size.  How is the whole document showing OK in PS?

I'm confused!

  • Staff
Posted

Hi imacken,

The document size is the same. The issue is that Affinity Designer is placing some elements/layers incorrectly outside that area. Since Affinity hides everything that's not inside the document (the white canvas) you can't see the missing elements.

  • Staff
Posted

Ok - I've had a look at the original file.

 

The Metadata claims that the file was created by "Adobe Photoshop CC 2022 (Macintosh)" - so I'm guessing that this file was not created in Photoshop, but a third party app?  Unless you are a time traveller....!?  What app wrote this file?

 

Either way - the file does not look like it conforms to the current PSD file standard - our importer is throwing up lots of errors while parsing the file in debug.  Text especially is showing lots of errors.  I tried opening the file in Photoshop and saving it out again, and we can open the new file just fine, so it looks like Photoshop is happy to fix the problems.

 

The released MAS and Beta versions will still open the file, but the errors will be present.

 

I'll hand it on to our Text department to see if there is anything that can be done to fix the errors while we import.

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Posted

Ok - I've had a look at the original file.

 

The Metadata claims that the file was created by "Adobe Photoshop CC 2022 (Macintosh)" - so I'm guessing that this file was not created in Photoshop, but a third party app?  Unless you are a time traveller....!?  What app wrote this file?

 

Either way - the file does not look like it conforms to the current PSD file standard - our importer is throwing up lots of errors while parsing the file in debug.  Text especially is showing lots of errors.  I tried opening the file in Photoshop and saving it out again, and we can open the new file just fine, s Photoshop is happy to fix the problems.

 

The released MAS and Beta versions will still open the file, but the errors will be present.

 

I'll hand it on to our Text department to see if there is anything that can be done to fix the errors while we import.

Thanks Ben.  I am not a Time Traveller and hence I had nothing to do with the file's creation!  I just downloaded.  Issue still stands, though!  Thanks for looking into it.  Yes, saving it in PS and reloading works well.

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