affinity photoooooooooooooooooo slow and crashes

[MUSTAFA QUSAY]

affinity photo is so slow like in photoshop to make a selection with the magic tool it takes under 20 milliseconds but in affinity 15 seconds, when merging layers, making selection, open files or even press create it crashes or stay loading, the limited brush size is so small like it is 4000 px in photoshop when i make the same limited size it is really 60px ,my laptop is windows 10, 16 GB ram, 1 terabyte ,64 bit ,graphic card is nvidia geforce gtx 1650 . affinity may give me a heart attack

Edited August 12, 2021 by MUSTAFA QUSAY

[MUSTAFA QUSAY]

can someone help me

[Komatös]

Since the previous solutions do not seem to work, there is probably a problem with Windows.

To make sure that there are no faulty Windows system components, you should run an integrity check with the tool sfc.

To do this, right-click on the Windows Start menu symbol. Select Command Prompt (Administrator). In the window that opens, type sfc /scannow and press Enter.

[MUSTAFA QUSAY]

hi @Komatös i did it and it says did not find any integrity violations this problem only in affinity ,photoshop is working perfect

Edited August 13, 2021 by MUSTAFA QUSAY

[iconoclast]

In my experience the time a selection with the Flood Select Tool needs varies depending on the size of the image, the Tolerance, the count of layers you apply the selection to and the count of pixels that will be involved. That can take a while in the worst case. In other cases it works immediatly. But I never had to wait 15 seconds.

[MUSTAFA QUSAY]

hi @iconoclast i just had 1 layer and it took 10 or even 20 sec and i was following a tut he took 1 sec to select with it+ the brush tool is so laggy i cant even draw like normal  i don't know why i'm getting this problem and my laptop is so good , I tried  3 versions and the same issue 

Edited August 13, 2021 by MUSTAFA QUSAY

[Dan C]

@MUSTAFA QUSAY

Please stop creating duplicate threads and repeating the same issue across the forums. I can see you have created this above thread, as well as a thread yesterday for the same issue (which was already a duplicate of another, now hidden thread), and also have posted in a separate thread in the bugs section to report the same issue.

Reporting the same issue multiple times may make your issue harder to support and increases our response time, so please do not continue to do this.

A member of our technical support team will be assigned your ticket in due course and will be able to assist further. Please keep all replies regarding your issue limited to this thread.

Many thanks in advance.

[MUSTAFA QUSAY]

okay and sorry

51 minutes ago, Dan C said:

@MUSTAFA QUSAY

Please stop creating duplicate threads and repeating the same issue across the forums. I can see you have created this above thread, as well as a thread yesterday for the same issue (which was already a duplicate of another, now hidden thread), and also have posted in a separate thread in the bugs section to report the same issue.

Reporting the same issue multiple times may make your issue harder to support and increases our response time, so please do not continue to do this.

A member of our technical support team will be assigned your ticket in due course and will be able to assist further. Please keep all replies regarding your issue limited to this thread.

Many thanks in advance.

 

[MUSTAFA QUSAY]

now everything is working perfect im having this problem in mm documents for print like 800x600 but in px there is no problem. is this because mm or inch documents need a powerful pc ?

Edited August 13, 2021 by MUSTAFA QUSAY

[Dan C]

I'm glad to hear things seem to have improved for you Mustafa, thanks for letting us know!

3 hours ago, MUSTAFA QUSAY said:

im having this problem in mm documents for print like 800x600 but in px there is no problem. is this because mm or inch documents need a powerful pc ?

Unfortunately I don't quite understand this report - could you please provide a screen recording showing the issue you're referring to here?

If you're unsure how to take a screen recording, please check out our FAQ linked below - 

Many thanks in advance

[MUSTAFA QUSAY]

2 hours ago, Dan C said:

I'm glad to hear things seem to have improved for you Mustafa, thanks for letting us know!

Unfortunately I don't quite understand this report - could you please provide a screen recording showing the issue you're referring to here?

If you're unsure how to take a screen recording, please check out our FAQ linked below - 

Many thanks in advance

how do i put the recording here ?

[walt.farrell]

49 minutes ago, MUSTAFA QUSAY said:

how do i put the recording here ?

Drag it into a post, or click the "choose files..." button at the bottom of the post you're creating:

[MUSTAFA QUSAY]

3 hours ago, Dan C said:

I'm glad to hear things seem to have improved for you Mustafa, thanks for letting us know!

Unfortunately I don't quite understand this report - could you please provide a screen recording showing the issue you're referring to here?

If you're unsure how to take a screen recording, please check out our FAQ linked below - 

Many thanks in advance

@Dan C

[Dan C]

Thanks for your screen recording! I can see you're using the Paint Brush tool set to the maximum supported size, and your document is currently being viewed at 4% zoom - which would indicate to me that you are editing a rather large canvas.

As you also have transparency in your layers, Photo is having to calculate and combine the colour values in these layers, and then use this data to create the large pixel selection.

Both of these actions on large documents will take a certain amount of processing time, simply due to the shear number of pixels being manipulated/selected and the amount of 'calculating' that the Affinity app has to do.

Can you please confirm for me, what is the size of your canvas currently? From my very rough napkin-math based on your screenshot, I'd estimate your document to be around 400MP in size, which is a not insignificant amount of pixels to be painting on, blending with and selecting and as mentioned will take some time to process in Affinity.

[MUSTAFA QUSAY]

13 minutes ago, Dan C said:

Thanks for your screen recording! I can see you're using the Paint Brush tool set to the maximum supported size, and your document is currently being viewed at 4% zoom - which would indicate to me that you are editing a rather large canvas.

As you also have transparency in your layers, Photo is having to calculate and combine the colour values in these layers, and then use this data to create the large pixel selection.

Both of these actions on large documents will take a certain amount of processing time, simply due to the shear number of pixels being manipulated/selected and the amount of 'calculating' that the Affinity app has to do.

Can you please confirm for me, what is the size of your canvas currently? From my very rough napkin-math based on your screenshot, I'd estimate your document to be around 400MP in size, which is a not insignificant amount of pixels to be painting on, blending with and selecting and as mentioned will take some time to process in Affinity.

thanks and the page width is 841 mm page height 1189 mm

[Dan C]

3 minutes ago, MUSTAFA QUSAY said:

thanks and the page width is 841 mm page height 1189 mm

Thanks for confirming that - what is the DPI of the document? As these values at 300DPI don't match your screen recording - note the size of the brush compared to the canvas size:

The brush preview in your recording is much smaller at the same brush size, so I expect you may be using a different DPI value.

Can you please navigate to Document > Resize Document and provide a screenshot of this dialog for me?

[MUSTAFA QUSAY]

5 minutes ago, Dan C said:

Thanks for confirming that - what is the DPI of the document? As these values at 300DPI don't match your screen recording - note the size of the brush compared to the canvas size:

The brush preview in your recording is much smaller at the same brush size, so I expect you may be using a different DPI value.

Can you please navigate to Document > Resize Document and provide a screenshot of this dialog for me?

 

[Dan C]

Many thanks for the screenshot and my apologies for the delayed response here!

I can see you have the brush set to 0% hardness, which likely explains the difference in my screenshot to your recording.

In regards to the issue being reported, I have been testing this further and it appears as though having a brush size above 3000px is causing slowdowns in Affinity.

Do you have OpenCL Hardware Acceleration active currently please?