souacz Posted August 5, 2021 Posted August 5, 2021 After update, while loading app, window closes on "loading fonts". Designer and Photo updated and open correctly. I tried function "repair" from installer but with no results. HELP! Quote Dell Precision T7910, 2x Xeon E5-2630v3, 128 GB RAM DDR4, Quadro K6000, Dell UP2716D, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO Dell Precision T3640, Xeon W1290, 128 GB RAM DDR4, Quadro RTX 5000, Eizo CG319X, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO FWS -----Graphic software: Affinity Photo, Designer, Publisher - Adobe Photoshop, Lightroom Classic, InDesign, Illustrator, Acrobat - Zoner Photo Studio - Topaz Gigapixel Ai, Denoise Ai, Sharpen Ai
Staff Pauls Posted August 5, 2021 Staff Posted August 5, 2021 Hi Would it be possible for you to zip up and attach your App Data folder (to the link below) please? You can find this located here:%appdata%\Affinity\Publisher1.0\ After that can you try renaming the '1.0' folder to '1.0 old' and see if that works any better?https://www.dropbox.com/request/ISXN48G9dh4n6dxRbl3A Quote
souacz Posted August 5, 2021 Author Posted August 5, 2021 I've uploaded. Renaming folder did not solve the problem. After log-in the same problem Quote Dell Precision T7910, 2x Xeon E5-2630v3, 128 GB RAM DDR4, Quadro K6000, Dell UP2716D, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO Dell Precision T3640, Xeon W1290, 128 GB RAM DDR4, Quadro RTX 5000, Eizo CG319X, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO FWS -----Graphic software: Affinity Photo, Designer, Publisher - Adobe Photoshop, Lightroom Classic, InDesign, Illustrator, Acrobat - Zoner Photo Studio - Topaz Gigapixel Ai, Denoise Ai, Sharpen Ai
souacz Posted August 5, 2021 Author Posted August 5, 2021 How can I downgrade without loosing app data? I need this app immediately Quote Dell Precision T7910, 2x Xeon E5-2630v3, 128 GB RAM DDR4, Quadro K6000, Dell UP2716D, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO Dell Precision T3640, Xeon W1290, 128 GB RAM DDR4, Quadro RTX 5000, Eizo CG319X, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO FWS -----Graphic software: Affinity Photo, Designer, Publisher - Adobe Photoshop, Lightroom Classic, InDesign, Illustrator, Acrobat - Zoner Photo Studio - Topaz Gigapixel Ai, Denoise Ai, Sharpen Ai
Staff Pauls Posted August 5, 2021 Staff Posted August 5, 2021 I think you may have the wrong folder there - it should look something like this :- Quote
souacz Posted August 5, 2021 Author Posted August 5, 2021 I understood wrong, now I am uploading but I've just downgraded to 1.9.2 and it opens correctly Quote Dell Precision T7910, 2x Xeon E5-2630v3, 128 GB RAM DDR4, Quadro K6000, Dell UP2716D, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO Dell Precision T3640, Xeon W1290, 128 GB RAM DDR4, Quadro RTX 5000, Eizo CG319X, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO FWS -----Graphic software: Affinity Photo, Designer, Publisher - Adobe Photoshop, Lightroom Classic, InDesign, Illustrator, Acrobat - Zoner Photo Studio - Topaz Gigapixel Ai, Denoise Ai, Sharpen Ai
souacz Posted August 5, 2021 Author Posted August 5, 2021 Do I have to update again? Quote Dell Precision T7910, 2x Xeon E5-2630v3, 128 GB RAM DDR4, Quadro K6000, Dell UP2716D, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO Dell Precision T3640, Xeon W1290, 128 GB RAM DDR4, Quadro RTX 5000, Eizo CG319X, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO FWS -----Graphic software: Affinity Photo, Designer, Publisher - Adobe Photoshop, Lightroom Classic, InDesign, Illustrator, Acrobat - Zoner Photo Studio - Topaz Gigapixel Ai, Denoise Ai, Sharpen Ai
souacz Posted August 5, 2021 Author Posted August 5, 2021 Just uploaded folder from 1.10 Quote Dell Precision T7910, 2x Xeon E5-2630v3, 128 GB RAM DDR4, Quadro K6000, Dell UP2716D, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO Dell Precision T3640, Xeon W1290, 128 GB RAM DDR4, Quadro RTX 5000, Eizo CG319X, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO FWS -----Graphic software: Affinity Photo, Designer, Publisher - Adobe Photoshop, Lightroom Classic, InDesign, Illustrator, Acrobat - Zoner Photo Studio - Topaz Gigapixel Ai, Denoise Ai, Sharpen Ai
camorris63 Posted August 5, 2021 Posted August 5, 2021 My Pulisher, Photo, and Designer won't open on my HP laptop. Sounds much like the original poster. Quote
Pushtin Posted August 5, 2021 Posted August 5, 2021 Same. My Designer will load and open then crashes/shuts down in around 4 seconds. (Windows I've repaired, restarted, and made sure I had all updates, etc. Problem till persists Quote
Staff Pauls Posted August 6, 2021 Staff Posted August 6, 2021 @souacz- when 1.9.2 opened did it show a recover file option? Quote
camorris63 Posted August 6, 2021 Posted August 6, 2021 A REPAIR button was offered, used, and did not solve the problem. I have reloaded 1.9.2 and am using that again. Quote
KarenPL Posted August 7, 2021 Posted August 7, 2021 On 8/5/2021 at 10:28 PM, Pushtin said: Same. My Designer will load and open then crashes/shuts down in around 4 seconds. (Windows I've repaired, restarted, and made sure I had all updates, etc. Problem till persists 19 hours ago, camorris63 said: A REPAIR button was offered, used, and did not solve the problem. Similar thing happening to me. I left it last night hoping it would work when I restarted my PC today, but still no joy. Affinity Photo seems to have loaded fine; just Designer playing silly beggars. Just now tried Repair, then tried Uninstall and reinstall from fresh. Quote Karen
fingers Posted August 7, 2021 Posted August 7, 2021 I have all 3 apps and Designer and Publisher started up at he first time after the upgrade to 1.10, but Photo doesn't. On a second startup also Designer doesn't start either. Publisher seems to consistently start OK. Both show the same symptoms reported above. This is on Edition Windows 10 Pro Version 21H1 Installed on 2021-02-19 OS build 19043.1052 Experience Windows Feature Experience Pack 120.2212.2020.0 Quote
souacz Posted August 8, 2021 Author Posted August 8, 2021 On 8/6/2021 at 11:45 AM, Pauls said: @souacz- when 1.9.2 opened did it show a recover file option? No Quote Dell Precision T7910, 2x Xeon E5-2630v3, 128 GB RAM DDR4, Quadro K6000, Dell UP2716D, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO Dell Precision T3640, Xeon W1290, 128 GB RAM DDR4, Quadro RTX 5000, Eizo CG319X, Huion Inspiroy Q11K V2 Pen Tablet, WIN 10 PRO FWS -----Graphic software: Affinity Photo, Designer, Publisher - Adobe Photoshop, Lightroom Classic, InDesign, Illustrator, Acrobat - Zoner Photo Studio - Topaz Gigapixel Ai, Denoise Ai, Sharpen Ai
InfoCentral Posted August 8, 2021 Posted August 8, 2021 On 8/5/2021 at 2:28 PM, Pushtin said: Same. My Designer will load and open then crashes/shuts down in around 4 seconds. (Windows I've repaired, restarted, and made sure I had all updates, etc. Problem till persists Same here. Quote
Vitamin X Posted August 8, 2021 Posted August 8, 2021 Yep - posted similar/same update problems to V1.10 today (08 Aug 21). Sticking with all versions 1.9.2 until advised of a solution. Sorry to hear that this problem is affecting others as well. Disappointed. Quote
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