Vogel Posted August 4, 2021 Share Posted August 4, 2021 Hello Buttons and selection menus disappear in photo and designer. I reinstalled the programs several times, but the problem is still there. Is there a simple solution? Das Arbeiten macht so keinen Spass. Vielen Dank im Voraus Michael Quote Link to comment Share on other sites More sharing options...
Vogel Posted August 4, 2021 Author Share Posted August 4, 2021 I forgot to mention when I hover over it Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 4, 2021 Share Posted August 4, 2021 Welcome to the Serif Affinity forums. If you're like other users reporting similar problems recently, you have the Asus Sonic or MSI Nahimic applications installed. Those applications are known to cause problems: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Vogel Posted August 5, 2021 Author Share Posted August 5, 2021 Hello walt.farrell, since this is my first time in a forum, I forgot to enter important data. Unfortunately, I did not find anything with the third-party software. Thanks for the hin My PC: Windows 10 Pro 64 bit Processor AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz Installed RAM 64.0 GB Graphics card: NVIDIA GeForce RTX 3080Ti Driver: NVIDIA Studio driver 471.41 (I tried older drivers) Affinity Photo and Designer have these issues. I have not installed Publisher. The problems do not occur with DxO Nik Collection and Helicon Focus Many greetings Michael Vogel 25 / 5000 Übersetzungsergebnisse Many greetings Michael Vogel 25 / 5000 Übersetzungsergebnisse Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 5, 2021 Share Posted August 5, 2021 You're welcome; sorry it didn't provide a solution. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Vogel Posted August 6, 2021 Author Share Posted August 6, 2021 Hello, no problem. I have to wait for the next major updates of bios, graphics card drivers, affinity, widows ...... Many greetings Michael Vogel Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 6, 2021 Staff Share Posted August 6, 2021 Hi @Vogel, I suspect this is caused by one of the aforementioned applications, but they may have been installed by your PC/motherboard manufacturer without your knowledge. Can you please provide a full list of the installed apps on your PC? You can find out how to do this here - https://theitbros.com/how-to-get-list-of-installed-programs-in-windows-10/ Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Vogel Posted August 6, 2021 Author Share Posted August 6, 2021 Hello Dan C thank you for wanting to see that mall. But it looks like a lot of work. I had a test version of DVDFab on the PC, which I uninstalled. Then Affinity worked perfectly, after the next restart the problems were there again. I don't understand the whole thing. file.txt Quote Link to comment Share on other sites More sharing options...
perihelion74 Posted August 6, 2021 Share Posted August 6, 2021 I have the same issue and its driving me bonkers... I was hoping 1.9.10 would solve the problem but still the same. Im on latest Windows updates, driver updates, bios etc... It feels like I've tried everything. I might have had Asus Sonic installed but it's uninstalled since a long time. Hardware: AMD Ryzen 3950X Samsung 970 EVO 1TB Asus Rog Strix X570-E motherboard 32Gb Asus Rog Strix GeForce RTX2070 Super 8Gb Windows 10 Pro 20H2 (19042.1151) InstalledApps_METZ-AMD.csv Quote Link to comment Share on other sites More sharing options...
perihelion74 Posted August 6, 2021 Share Posted August 6, 2021 I did try to disable a billion services from my computer just now. Affinity programs seem to work better. But I have no idea what service I disabled that made things better... Yet... Will get back here if I find out. /M Quote Link to comment Share on other sites More sharing options...
Vogel Posted August 7, 2021 Author Share Posted August 7, 2021 Hello perihelion74, I'm already doubting my sanity. I'm currently trying everything out, but to no avail. Sometimes when I uninstall a program, affinity works again until the next restart. After that the problem is back Could it have something to do with the graphics card or the graphics card driver? If I know more I'll get back to you. Quote Link to comment Share on other sites More sharing options...
perihelion74 Posted August 8, 2021 Share Posted August 8, 2021 Dude... I might be on to something. Do you have a service under your Task Manager called "Nahimic service"? If I stop that service. The problem goes away. Quote Link to comment Share on other sites More sharing options...
Vogel Posted August 8, 2021 Author Share Posted August 8, 2021 Hello, thanks for the information. I'll try it Quote Link to comment Share on other sites More sharing options...
Vogel Posted August 8, 2021 Author Share Posted August 8, 2021 Hello, thanks to your information I found this patch for my mainboard. (https://rog.asus.com/de/motherboards/rog-crosshair/rog-crosshair-viii-hero-wi-fi-model/helpdesk_download). Has worked so far. Quote Link to comment Share on other sites More sharing options...
Vogel Posted August 9, 2021 Author Share Posted August 9, 2021 Hello, the problem was there again. I had to run the patch again and everything was fine. This software apparently installs itself automatically. Quote Link to comment Share on other sites More sharing options...
perihelion74 Posted August 9, 2021 Share Posted August 9, 2021 As long as the Nahimic service is disabled the problem is gone for me. It's weird why sound stuff should interfere with affinity applications. But it clearly is. Anyone from affinity reading this? Quote Link to comment Share on other sites More sharing options...
Ron P. Posted August 9, 2021 Share Posted August 9, 2021 They are aware of the problem with Nahimic Service... Dan C 1 Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 9, 2021 Staff Share Posted August 9, 2021 23 hours ago, perihelion74 said: Dude... I might be on to something. Do you have a service under your Task Manager called "Nahimic service"? If I stop that service. The problem goes away. As Walt has confirmed previously in this thread: On 8/4/2021 at 6:59 PM, walt.farrell said: If you're like other users reporting similar problems recently, you have the Asus Sonic or MSI Nahimic applications installed. Those applications are known to cause problems: This is a known bug, caused when these applications are running whilst Affinity is - I have had confirmation that Asus have been made aware of the issue and are working to fix it, as the same application is causing issues with games and other PC applications currently. I hope this helps! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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