Hello Buttons and selection menus disappear in photo and designer.

[Vogel]

Hello Buttons and selection menus disappear in photo and designer. I reinstalled the programs several times, but the problem is still there. Is there a simple solution?

Das Arbeiten macht so keinen Spass.

Vielen Dank im Voraus

Michael

[Vogel]

I forgot to mention when I hover over it

[walt.farrell]

Welcome to the Serif Affinity forums.

If you're like other users reporting similar problems recently, you have the Asus Sonic or MSI Nahimic applications installed. Those applications are known to cause problems:

 

[Vogel]

Hello walt.farrell, since this is my first time in a forum, I forgot to enter important data.

Unfortunately, I did not find anything with the third-party software.

Thanks for the hin

My PC:

Windows 10 Pro 64 bit

Processor AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz

Installed RAM 64.0 GB

Graphics card: NVIDIA GeForce RTX 3080Ti Driver: NVIDIA Studio driver 471.41 (I tried older drivers)

Affinity Photo and Designer have these issues. I have not installed Publisher.

The problems do not occur with DxO Nik Collection and Helicon Focus

Many greetings

Michael Vogel

 

 

 

 

 

 

25 / 5000

 

Übersetzungsergebnisse

Many greetings Michael Vogel

 

 

 

25 / 5000

 

 

Übersetzungsergebnisse

[walt.farrell]

You're welcome; sorry it didn't provide a solution.

[Vogel]

Hello, no problem.

I have to wait for the next major updates of bios, graphics card drivers, affinity, widows ......

Many greetings Michael Vogel

[Dan C]

Hi @Vogel,

I suspect this is caused by one of the aforementioned applications, but they may have been installed by your PC/motherboard manufacturer without your knowledge.

Can you please provide a full list of the installed apps on your PC? You can find out how to do this here -

https://theitbros.com/how-to-get-list-of-installed-programs-in-windows-10/

Many thanks in advance

[Vogel]

Hello Dan C thank you for wanting to see that mall. But it looks like a lot of work.

I had a test version of DVDFab on the PC, which I uninstalled. Then Affinity worked perfectly, after the next restart the problems were there again. I don't understand the whole thing.

 

file.txt

[perihelion74]

I have the same issue and its driving me bonkers...  I was hoping 1.9.10 would solve the problem but still the same. 

Im on latest Windows updates, driver updates, bios etc... It feels like I've tried everything. I might have had Asus Sonic installed but it's uninstalled since a long time.

Hardware:

AMD Ryzen 3950X

Samsung 970 EVO 1TB

Asus Rog Strix X570-E motherboard

32Gb

Asus Rog Strix GeForce RTX2070 Super 8Gb

Windows 10 Pro 20H2 (19042.1151)

 

InstalledApps_METZ-AMD.csv

[perihelion74]

I did try to disable a billion services from my computer just now. Affinity programs seem to work better. But I have no idea what service I disabled that made things better... Yet... Will get back here if I find out.

/M

[Vogel]

Hello perihelion74, I'm already doubting my sanity. I'm currently trying everything out, but to no avail.

Sometimes when I uninstall a program, affinity works again until the next restart.

After that the problem is back Could it have something to do with the graphics card or the graphics card driver?

If I know more I'll get back to you.

[perihelion74]

Dude... I might be on to something. Do you have a service under your Task Manager called "Nahimic service"? If I stop that service. The problem goes away.

[Vogel]

Hello, thanks for the information. I'll try it

[Vogel]

Hello, thanks to your information I found this patch for my mainboard. (https://rog.asus.com/de/motherboards/rog-crosshair/rog-crosshair-viii-hero-wi-fi-model/helpdesk_download). Has worked so far.

[Vogel]

Hello, the problem was there again. I had to run the patch again and everything was fine. This software apparently installs itself automatically.

[perihelion74]

As long as the Nahimic service is disabled the problem is gone for me. It's weird why sound stuff should interfere with affinity applications. But it clearly is.

Anyone from affinity reading this?

[Ron P.]

They are aware of the problem with Nahimic Service...

 

[Dan C]

23 hours ago, perihelion74 said:

Dude... I might be on to something. Do you have a service under your Task Manager called "Nahimic service"? If I stop that service. The problem goes away.

As Walt has confirmed previously in this thread:

On 8/4/2021 at 6:59 PM, walt.farrell said:

If you're like other users reporting similar problems recently, you have the Asus Sonic or MSI Nahimic applications installed. Those applications are known to cause problems:

This is a known bug, caused when these applications are running whilst Affinity is - I have had confirmation that Asus have been made aware of the issue and are working to fix it, as the same application is causing issues with games and other PC applications currently.

I hope this helps!