Bowmaker Fox Posted July 22, 2021 Share Posted July 22, 2021 ( I've been using affinity photo and designer for about a year now, and about a week ago I noticed this happening. Some buttons on the UI disappear when I move my cursor away from them, some display strange, stretched text and occasionally the entire UI becomes invisible at inconsistent intervals. I've tried a fresh install of the latest edition and an older edition both in different folders and both have the same issue... Affinity has served me well over the past year, but this is making work impossible. Does anyone have any suggestions or experience with the same issue? Yes, I have tried updating graphics drivers. I'll happily provide any additional information or try any fixes, I'm desperate to fix this... Attached: Image of my brushes UI with a typical issue. Quote Link to comment Share on other sites More sharing options...
Pšenda Posted July 22, 2021 Share Posted July 22, 2021 Try HW Acceleration off. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Staff MEB Posted July 22, 2021 Staff Share Posted July 22, 2021 Hi @Bowmaker Fox, Welcome to Affinity Forums Do you have MSI Nahimic/ASUS Sonic installed on your system? A recent update to that software is causing similar issues to those shown on your screenshot. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Bowmaker Fox Posted July 27, 2021 Author Share Posted July 27, 2021 I've attempted turning HW acceleration off, and do not have either software installed. Sadly, no visible change. Quote Link to comment Share on other sites More sharing options...
Burch Russell Posted July 27, 2021 Share Posted July 27, 2021 Same here. Tried it all. At least all my pea brain can comprehend. Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz 3.60 GHz Installed RAM 32.0 GB System type 64-bit operating system, x64-based processor Edition Windows 10 Pro Version 21H1 OS build 19043.1110 NVIDIA RTX 2070 8GBAffinity Photo 1.9.2.1035 Pšenda 1 Quote Link to comment Share on other sites More sharing options...
Burch Russell Posted July 28, 2021 Share Posted July 28, 2021 My issue has cleared up today. Thanks. Quote Link to comment Share on other sites More sharing options...
Pšenda Posted July 28, 2021 Share Posted July 28, 2021 20 minutes ago, Burch Russell said: My issue has cleared up today. And what made it clear/correct? It might be of interest to users with the same problem. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Burch Russell Posted July 28, 2021 Share Posted July 28, 2021 5 minutes ago, Pšenda said: And what made it clear/correct? It might be of interest to users with the same problem. I wish I knew sir. Did nothing different vs yesterday. Thanks for your help. Please don't hesitate to ask for mine in any way. For some reason both photo and photo.beta are ship shape today and not exhibiting any of the aforementioned bugs. I really appreciate your time and attention concerning this matter. the.artist.s.guide.to.illustration.the.ultimate.tutorial.collection.pdf120.55 MB · 1 download Quote Link to comment Share on other sites More sharing options...
MichalCZ Posted July 30, 2021 Share Posted July 30, 2021 Hi, I have the same problem - some display strange, stretched text and occasionally the entire UI becomes invisible at inconsistent intervals. I will be grateful for your advice. Quote Link to comment Share on other sites More sharing options...
Pšenda Posted July 30, 2021 Share Posted July 30, 2021 OS? Video driver update (uninstall, install)? HW Acceleration off? Any detailed information? Screenshot? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
MichalCZ Posted July 30, 2021 Share Posted July 30, 2021 OS: Windows 10 HOME, HW Acceliration off, CPU: Ryzen 5900X, GPU: Radeon 6900XT, GPU Drivers: Radeon SW 21.6.1. I can't attach an attachment. I'll try later. Quote Link to comment Share on other sites More sharing options...
Josh Hubi Posted July 31, 2021 Share Posted July 31, 2021 (edited) I am having the same exact issue on Windows 10 Pro, i7-10700K, and a GTX 1080 TI. It's making these products un-usable at points and I have a lot of work on my plate. Please advise Serif. Edited July 31, 2021 by Josh Hubi Added screenshot. Quote Link to comment Share on other sites More sharing options...
Lem3 Posted July 31, 2021 Share Posted July 31, 2021 6 hours ago, MichalCZ said: Hi, I have the same problem - some display strange, stretched text and occasionally the entire UI becomes invisible at inconsistent intervals. I will be grateful for your advice. Please see this topic: There have been several posts recently from people with similar problems who were using either ASUS Sonic or MSI Nahemic. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted July 31, 2021 Share Posted July 31, 2021 1 hour ago, Josh Hubi said: I am having the same exact issue on Windows 10 Pro, i7-10700K, and a GTX 1080 TI. It's making these products un-usable at points and I have a lot of work on my plate. Please advise Serif. This is caused by ASUS Sonic or MSI Nehemic: Quote Link to comment Share on other sites More sharing options...
MichalCZ Posted July 31, 2021 Share Posted July 31, 2021 (edited) I confirm, it's MSI Nahimic. It is necessary to uninstall MSI Nahimic or I deactivate the Nahimic service and everything is OK (The service can remain active even after uninstalling MSI Nahimic.). Edited July 31, 2021 by MichalCZ Quote Link to comment Share on other sites More sharing options...
Bowmaker Fox Posted July 31, 2021 Author Share Posted July 31, 2021 I do not have nahimic installed and the issues persist. Unless, nahimic is installed and doesn't show up under the windows 'uninstall applications' window or in any application manager. Is there some special procedure to uninstall it? Another reason to hate OEM bloatware... Quote Link to comment Share on other sites More sharing options...
MichalCZ Posted July 31, 2021 Share Posted July 31, 2021 I also didn't have nahimic installed. But the service was running. Check windows services and try to find NahimicService. Quote Link to comment Share on other sites More sharing options...
Bowmaker Fox Posted July 31, 2021 Author Share Posted July 31, 2021 Ah, thanks. That explains why I couldn't find it. Cheers Quote Link to comment Share on other sites More sharing options...
Bowmaker Fox Posted July 31, 2021 Author Share Posted July 31, 2021 Yep, MSI Nahimic is definitely the culprit by my experience, all fixed now. Quote Link to comment Share on other sites More sharing options...
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