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SVG file not showing up on ipad


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I have a client that can't open her svg file on her Cricut design program on her ipad. The first time she tried on her tablet she got a message saying that the file was not supported, then when she tried a second time, not all the elements of the logo were showing up. I tried opening the design I sent her on my iphone and I had the same issues. Are SVG files made with affinity not compatible with apple products/ios or is there something I'm doing wrong on my end? 

I send customer support this as an email and I'm also posting it on here to see where can I get a faster response. #TIA 😊

Edited by Yajaira
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4 hours ago, Yajaira said:

Are SVG files made with affinity not compatible with apple products/ios

Yes they normally are.

4 hours ago, Yajaira said:

or is there something I'm doing wrong on my end? 

Could you post a screen shot of your export settings, or better yet attach a sample file🙂
Edit: maybe helpful to read this faq for cricut and affinity.

 

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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On 6/8/2021 at 1:06 PM, Yajaira said:

I tried opening the design I sent her on my iphone and I had the same issues.

Did you use iOS Files app as the viewer? It appears to be unable to view svg format. I use Document (Readdle) file viewer and can see the SVG that doesn’t show in Files app.

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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  • 1 month later...
On 6/10/2021 at 7:01 PM, DM1 said:

Did you use iOS Files app as the viewer? It appears to be unable to view svg format. I use Document (Readdle) file viewer and can see the SVG that doesn’t show in Files app.

I opened the file straight from my gmail. I was able to figure it out though. I added some elements together turning my layers into curve layers and my client was able to open it in Cricut Designer! What I'm having issues with now is gradient elements not showing up in Cricut Designer.  

Edited by Yajaira
typo
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13 hours ago, Yajaira said:

and my client was able to open it in Canva Designer! What I'm having issues with now is gradient elements not showing up in Canva Designer.  

Earlier you were talking about Cricut, now you're talking about Canva.

Is this a different problem than you first had?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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On 7/23/2021 at 9:55 PM, Yajaira said:

What I'm having issues with now is gradient elements not showing up in Cricut Designer

Please see the following from Cricuts website, as gradients aren't supported for SVG imports - https://help.cricut.com/hc/en-us/articles/360009553213-Image-uploads-unsupported-items

Quote
  • Pattern Fills - .svg or .dxf files cannot contain pattern fills when exported for Cricut Design Space image upload. 
    • Explanation – Pattern fills are fills on shapes that are anything other than flat colors. Color gradients, textures, patterns, images, and photographs are all examples. This prevents Cricut Design Space from separating your shapes into different layers based on the color.
    • Solution – Export your file as a .jpg, .bmp, .gif or .png. This will enable you to upload the shape to Cricut Design Space. The file will not be layered into individual colors like a vector file (.svg or .dxf). It will come through as a single layered object which can then be printed on a home printer and cut out with the Cricut Machine using Print then Cut.

    I hope this clears things up :)

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