Menu Bar Stops Working

[Anelia Milanova]

Hello, guys! I've been stumbling upon this bug from the new 1.9.1 version of the Affinity suite in general: at one point the menu bar stops working and I cannot select any tools, can't access the side windows (Character, Paragraph, etc,), can't even close the program from the close button. I have no idea why that happens, lately it's been happening a lot when I've been working with text. At least the shortcut keys work when choosing tools and I can continue interacting with the content on my artboards, but I can't use my layers, can't access any options and all that, so I have to Ctrl+S the document and force close it when I need something I can't do through keys. When I restart the application, everything works fine and then it happens again super randomly within the first couple of minutes of use and I have no idea what to do. I didn't have that problem in the previous versions - I even tried reinstalling the app and still the same things happen. Please help!

[Mark Ingram]

Just check that you don't have some third party software installed that may be interfering:

 

 

[Sean P]

Hi Anelia Milanova,

Have you been exporting your documents to PDF at all, and have you found this tends to happen after you've exported?

[Anelia Milanova]

Hello! I discovered for example that the problem persists only in Designer up until now and I've been temporarily substituting it with Illustrator (student's discount from uni), I don't have the same problem in Publisher or Photo. I have been exporting files in PDF and it's not specifically after that, normally it happens very randomly without a particular noticed pattern (drawing for a bit in Pixel persona with Pixel tool and then when I want to switch the persona I notice it doesn't let me click on anything outside of the artboard; adjusting elements in Designer persona and needing to change the tool, realising I can't click on anything outside the artboard, etc.). And again, I haven't had this problem with the previous versions before 1.9.1, if that could help in any way as information.

[Sean P]

Hi Anelia,

Have you accidentally disabled 'Edit All Layers' in the Layers Panel? With this not enabled it will prevent you from selecting objects on other artboards to the one you currently have selected in the Layers Panel.

If this is still not the case could you get a screen recording showing the behaviour you're getting please.
 

[Anelia Milanova]

Hello! Last night I completely reset my laptop and worked in Designer afterwards for about 1-2 hours and did not have that issue, so it might have been something from my device, but it was a weird thing to experience nonetheless. Otherwise I used to get that bug within the first couple of minutes of work. I'll write here in case I experience it again, I really suppose it might have been from my laptop.

 

Thank you for sharing the function with the layers though, I had no idea that button was there and I needed it for quite some time now! I'm still transitioning from Adobe and I'm trying to get used to the software, it feels quite more intuitive and modern, but I do miss some functions like shape builder for example. Nonetheless it's a great set of apps, I'm looking forward to the future updates, I'm very impressed with how quickly new functions are being added!

[thedzko]

This is still happening on my end with the 2.1.1 on Affinity Photo... You know, I'm really the kind of person who understands... But after paying for something twice, it gets really hard to not get mad at this company for this kind of bugs which really just interrupt the workflow. Guys, for the love of your gods, fix this! It's getting ridiculous.

[walt.farrell]

1 hour ago, THEDZKO said:

This is still happening on my end with the 2.1.1 on Affinity Photo... You know, I'm really the kind of person who understands... But after paying for something twice, it gets really hard to not get mad at this company for this kind of bugs which really just interrupt the workflow. Guys, for the love of your gods, fix this! It's getting ridiculous.

It would be better to start a new topic, and fully describe your problem. Also, please include screenshots or a screen recording to demonstrate you're having. Thanks.

There was never any solid indication of a bug in the earlier discussion, and just saying you have the same problem doesn't provide enough information.

[flyingcarrot]

Removing Nahminic and Realtek drivers didn't help. But updating GPUTweak to the most recent version seems to have fixed the issue for me.