PlayfulPixel Posted March 1, 2021 Share Posted March 1, 2021 There seems to be an issue when I save photos/images. A white line appears somewhere on the photo, in a different place each time and it occurs when I save to either PNG of JPG. Attached is an example of what I mean. I did nothing to this photo other than crop it's size a little. I tried saving at 100% quality and 85% and it happened both times. I went to File >> Export >> PNG (or JPG) It happens each time I save an image or photo.And here are my details: A Photo Vers: 1.9.1 Windows 10 Chrome browser: Version 88.0.4324.190 Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted March 2, 2021 Share Posted March 2, 2021 Hi @PlayfulPixel Welcome to the Affinity forums! Sorry to hear you have experienced this issue with export. Thanks for all of the info. Does this mean it does not happen when you export to PDF? Would you be able to upload the original image for me here so I can have a go at cropping and exporting please? Did you do the following steps? - Open > Crop > Export - or something else? 👍 Quote Link to comment Share on other sites More sharing options...
Rt-One Posted March 2, 2021 Share Posted March 2, 2021 I don't know if this is relevant, but when this happened to me, I took a photo with my cell phone and emailed it to myself, then opened it in Affinity Photo on my laptop. I exported it as a PNG and the lines appeared. I did it again, but this time I saved it as a .jpg and this time there were no lines. Hope this helps. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 2, 2021 Staff Share Posted March 2, 2021 This will be related to Hardware acceleration -turning that off should cure the export problem and hopefully we'll have a fix in the next beta Quote Link to comment Share on other sites More sharing options...
PlayfulPixel Posted March 2, 2021 Author Share Posted March 2, 2021 Hi SpaceBar - I've uploaded the original photo to your DropBox link. And yes, the process was Open >> Crop >> Export. I did change the size of the image and took the quality to 80% as I wanted a smaller size. I have saved as PDF and all looks OK. I did save several images yesterday and most of them had a line. Sometimes when I zoomed in on the saved image the line disappeared but appeared again when the size reverted to its original.@RT-One - that may well be the case but I don't want to have to do that each time I save an image and sometimes I don't want a JPG. But thanks for the input. Quote Link to comment Share on other sites More sharing options...
VisionExpander Posted March 3, 2021 Share Posted March 3, 2021 (edited) re: "Saved Photo has a white line on it" The first time this occurred was today after I upgraded to 1.9.1.979 earlier today (3/02/2021). White lines appear in images I edit. I resized an image and this occurred. Also it occurred after I flipped an image. My images are .jpgs. The lines appear in different locations each time it occurs. I don't recall this occurring with any previous versions.Additional detail, this seems to only occur when exporting the file to a non-native (i.e. not .afphoto file type). TY, VisionExpander Edited March 3, 2021 by VisionExpander added a detail Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted March 3, 2021 Share Posted March 3, 2021 Thanks for the document @PlayfulPixel I wasn't able to reproduce it myself. As @Pauls said above could you try turning off OpenCL acceleration as this should fix the issue while we are waiting for the fix? You can find the setting in the app here: Select Edit > Preferences > Performance Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted March 3, 2021 Share Posted March 3, 2021 @VisionExpander Welcome to the Affinity forums! Could you try turning off OpenCL acceleration as this should fix the issue while we are waiting for the fix? You can find the setting in the app here: Select Edit > Preferences > Performance Quote Link to comment Share on other sites More sharing options...
VisionExpander Posted March 3, 2021 Share Posted March 3, 2021 SPaceBar, 1) Thank you for the prompt response. 2) with OpenCL acceleration off the image is exported w/o the lines. 3) the issue appears to be related to the last software version, as I am running an older version on a different pc and the issues does NOT occur when I took the same actions as what created the behavior I reported. TY, VisionExpander Quote Link to comment Share on other sites More sharing options...
PlayfulPixel Posted March 3, 2021 Author Share Posted March 3, 2021 SPaceBar - yep, that seems to have fixed it. Thank you for your prompt response. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted March 4, 2021 Share Posted March 4, 2021 @VisionExpander & @PlayfulPixel Thanks for the update. 👍 Quote Link to comment Share on other sites More sharing options...
Cokeman Posted June 22, 2021 Share Posted June 22, 2021 cant find it - it doesn't exist on my program - evidence below Quote Link to comment Share on other sites More sharing options...
GarryP Posted June 22, 2021 Share Posted June 22, 2021 As this is a Windows section of the forums the answers were given for Windows users. The Preferences in the Mac version of the software are elsewhere, probably under menu “<app name> → Preferences”.Note: The information in this thread is for some Windows users and may not be applicable to any Mac users. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted June 22, 2021 Share Posted June 22, 2021 @Cokeman As @GarryP mentioned above, those instructions were for Windows users like the OP. On Mac you can find it in the following place > Affinity Photo > Preferences Quote Link to comment Share on other sites More sharing options...
Cokeman Posted June 22, 2021 Share Posted June 22, 2021 Thanks Space Bar, I have done as per your suggestion however cannot locate where to turn off OpenCL acceleration Quote Link to comment Share on other sites More sharing options...
Komatös Posted June 22, 2021 Share Posted June 22, 2021 @Cokeman you are on macOS/iOS. OpenCL is on Windows systems. You have to untick Enable Metal compute acceleration. Alfred and SPaceBar 2 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2161) Affinity Suite V 2.5.5 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF I am not old, I have matured like a good scotch! Link to comment Share on other sites More sharing options...
Cokeman Posted June 22, 2021 Share Posted June 22, 2021 Thanks very much Komatos for your help. Much appreciated. Quote Link to comment Share on other sites More sharing options...
AliH Posted November 17, 2021 Share Posted November 17, 2021 It seems this bug is back. I am getting the white lines on Export to JPG with Affinity Photo 1.10.4.1198 on Windows 11. Turning off OpenCL in Preferences does help. Quote Link to comment Share on other sites More sharing options...
na05 Posted July 6, 2022 Share Posted July 6, 2022 Having same problem - started suddenly about 2 weeks ago. Had not updated. Have updated now to 1.10.5.1342 - same problem. OpenCL acceleration seems to work. Does not fix the faulty image used in important post on social media tho....please fix this bug. Quote Link to comment Share on other sites More sharing options...
Komatös Posted July 6, 2022 Share Posted July 6, 2022 Hi @na05 Please update your GPU drivers. If this does'nt helps deactivate the hardware acceleration. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2161) Affinity Suite V 2.5.5 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF I am not old, I have matured like a good scotch! Link to comment Share on other sites More sharing options...
GDCo Posted July 29 Share Posted July 29 well it is 2024 and the issue is not corrected yet! Quote Link to comment Share on other sites More sharing options...
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