ian kelsall Posted February 7, 2021 Share Posted February 7, 2021 prior to me being unable to access my account sign in, this morning i clicked on the 'my account' button, and the program instantly shuts down. No error messages. it does it every time i click on it now. Quote Link to comment Share on other sites More sharing options...
MajorCanada Posted February 7, 2021 Share Posted February 7, 2021 1 hour ago, ian kelsall said: prior to me being unable to access my account sign in, this morning i clicked on the 'my account' button, and the program instantly shuts down. No error messages. it does it every time i click on it now. Same thing is happening to me Quote Link to comment Share on other sites More sharing options...
AlainP Posted February 7, 2021 Share Posted February 7, 2021 Works fine here... 9:00 am Quote -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" - Mac mini M2-Pro - 16 gb Link to comment Share on other sites More sharing options...
ian kelsall Posted February 7, 2021 Author Share Posted February 7, 2021 well, it doesn't work fine for me, it keeps crashing the program. i have changed nothing since yesterday, before it just wouldn't log in, today, it crashes. Quote Link to comment Share on other sites More sharing options...
dgsantana Posted February 7, 2021 Share Posted February 7, 2021 Either trying sign-in or register crash both Designer and Photo everytime. Quote Link to comment Share on other sites More sharing options...
HansHorstRüdiger Posted February 7, 2021 Share Posted February 7, 2021 4 hours ago, ian kelsall said: prior to me being unable to access my account sign in, this morning i clicked on the 'my account' button, and the program instantly shuts down. No error messages. it does it every time i click on it now. Same thing: unable to access my account sign in: I click on the 'my account' button, and the program instantly shuts down. No error messages. Quote Link to comment Share on other sites More sharing options...
Fyret Posted February 7, 2021 Share Posted February 7, 2021 I have the same problem. I've updated to Photo 1.9.0 and it crashes every time I am trying to sign in. I rolled back to 1.8.5 from my daily backup and this version works without any issue. My OS is Win10 19041.746. Quote Link to comment Share on other sites More sharing options...
Staff DanG Posted February 8, 2021 Staff Share Posted February 8, 2021 Hi everyone, This is actually a known issue which we are currently actively looking into. If possible, it would be very helpful if you could share any crash reports. Thanks in advance Quote Link to comment Share on other sites More sharing options...
mariog32 Posted April 25, 2021 Share Posted April 25, 2021 Ok! perhaps old problems but I start Affinity Photo all is well as soon as I try to load any type of image it shutdown no message nothing. Help It ran prior to the las set of windows 10 update. I even tried to go back still the problem persist. help. I running win10/I7/16gb/1TB SSD should run great but like I said shutdown thank you Quote Link to comment Share on other sites More sharing options...
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