ZY Chang Posted February 6, 2021 Share Posted February 6, 2021 After I updated Affinity Suites on my PC from 1.85 to 1.90, I can no longer start the programs. It only shows the splash image for a couple of seconds. Then nothing happened after that. My update process was successful. I have manually update my display/Graphics driver and checked other potentially issues posted in the forum here, but none of them worked. I am attaching these files: log.txt (after issuing %AppData%\Affinity\Publisher\1 ), Setup.log and SetupUI.log (after issuing %TEMP%\AffinitySetup a dmp file (after issuing %AppData%\Affinity\Publisher\1.0\CrashReports) When I uninstalled the new version 1.90 and reinstalled the old version 1.85, they still work. But when I update them, same thing as above happened again. Basically I cannot run the new version. Any inside help is highly appreciatded. Log.txt SetupUI.log Setup.log 7f37e4c8-2f8a-400e-af3a-7bec9859c7fc.dmp Quote Link to comment Share on other sites More sharing options...
hantoo Posted February 6, 2021 Share Posted February 6, 2021 This is exactly the same as myself. Try to download the .Net framework repair tool and see if that helps. Not sure if the link stays with cross-posting, but Jon P linked to it in post which you can access below. Quote Link to comment Share on other sites More sharing options...
ZY Chang Posted February 7, 2021 Author Share Posted February 7, 2021 Thanks for your reply. I tried the .Net Framework repair tool, but it did not resolve my problem. Please keep me posted if you have any new info. Quote Link to comment Share on other sites More sharing options...
ZY Chang Posted February 7, 2021 Author Share Posted February 7, 2021 I noticed that when I run the new version (1.90), the splash image disappeared before loading the fonts. It only showed the version number during that a couple of seconds. Not sure it might be related to fonts or loading the fonts? Quote Link to comment Share on other sites More sharing options...
Jowday Posted February 7, 2021 Share Posted February 7, 2021 I am not sure .NET is to blame. Fixing .NET is just the first point on any support check list I have learned. I would ignore the .NET related tips in the following thread - otherwise any help there? The tips from @Dan C about running with parameters? Any luck? Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 11, 2021 Staff Share Posted February 11, 2021 Hi all, we have a potential fix for a crash on run up in the latest beta here. You may need to run it up twice for this to prevent the crash, if after subsequent run ups you are still getting crashes when loading the application let us know. Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
ZY Chang Posted February 11, 2021 Author Share Posted February 11, 2021 The latest AFP now works (after the second run). Thanks AF team. Jon P 1 Quote Link to comment Share on other sites More sharing options...
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