MrDavidW Posted September 22, 2020 Posted September 22, 2020 On 9/19/2020 at 11:49 PM, dominik said: Thank you @MrDavidW, to get to this stage of the layout you must have done several steps before APub stops working. Can you tell what was the last thing you did before you saw this? d. Last action was using the Artistic Text tool. I have tried this again many times and the program shuts down without warning (or goes into irrecoverable "Not Responding").
Staff Jon P Posted September 22, 2020 Staff Posted September 22, 2020 @MrDavidW I've split this into a new thread. Can you navigate to %AppData%\Affinity\Publisher\1.0 (Beta)\ and attach the CrashReports folder here? The times where it shuts down without warning will be crashes so hopefully there'll be some info in here to help us see why you are getting this. Does it always happen with the artistic text tool? Serif Europe Ltd. - www.serif.com
dominik Posted September 22, 2020 Posted September 22, 2020 1 hour ago, MrDavidW said: Last action was using the Artistic Text tool. I have tried this again many times and the program shuts down without warning (or goes into irrecoverable "Not Responding"). Hi @MrDavidW, that's strange since the Artistic Text tool performed well for a long time. That makes me think if it perhaps is related to the font you've been using. Can you recall if the font was a little special? Like a freeware font from the internet. This is really a little poking in the dark. Perhaps the CrashReport can shed some light on what is going on. And thanks to @Jon P for splitting the thread. d. Affinity Suite on Windows (V2) and iPad (V2). Beta testing when available. Windows 11 64-bit - Core i7 - 16GB - Intel HD Graphics 4600 & NVIDIA GeForce GTX 960M iPad pro 9.7" + Apple Pencil
MrDavidW Posted September 23, 2020 Author Posted September 23, 2020 Have used several (ordinary) fonts. All give same reaction. Crash Reports folder attached. attachment_Log.txt attachment_Log.txt attachment_Log.txt attachment_Log.txt metadata options.json 4f4fb048-79a9-4ac3-9920-91481cc21385.dmp 66783a1f-41c7-4485-a6fc-96e686107b87.dmp a51ba705-f2ed-43c9-aba1-a3ccfbc0abcd.dmp d6eedcb5-517b-40b0-8f33-8b11e6c508f0.dmp settings.dat
dominik Posted September 23, 2020 Posted September 23, 2020 2 hours ago, MrDavidW said: Have used several (ordinary) fonts. All give same reaction. Thanks. Then let's see what Serif can find in the crash reports. d. Affinity Suite on Windows (V2) and iPad (V2). Beta testing when available. Windows 11 64-bit - Core i7 - 16GB - Intel HD Graphics 4600 & NVIDIA GeForce GTX 960M iPad pro 9.7" + Apple Pencil
Staff Pauls Posted October 2, 2020 Staff Posted October 2, 2020 the crashes seem to be related to direct X - I would check for Graphics drivers updates first
MrDavidW Posted October 30, 2020 Author Posted October 30, 2020 Problem now solved. It seems Hardware Acceleration was not compatible with my Intel HD Graphics 4600.
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