Affinity Photo 1.8.3 no longer starts on Windows 10 2004

[Alto-Nigraphy]

 

Hello,

Following the recent update to install Windows 10 Professional 2004; Affinity Photo 1.8.3 no longer launches! I uninstalled Affinity Photo to retry a clean installation and the installation does not start. I tried with the compatibility mode (Windows 8) and the administrator mode, nothing works :/

 

Sorry for my bad english 😅 I speak French

 

Alexandre

[walt.farrell]

Welcome to the Serif Affinity forums. The following FAQ article may help:

 

[Chris B]

Hey Alto-Nigraphy,

Please review the post Walt posted.

I'm watching this thread in case you still have issues.

[Alto-Nigraphy]

 

Hello,

The FAQ didn't really help me.

I tested with the compatibility mode with Windows 7 and Windows 8, the installation appears in the taskbar and closes immediately. The administrator mode has the same behavior. I tested with beta 1.8.4 and I get the same result.

I better stay in 1909

https://youtu.be/5awlTgOWRZQ

[Chris B]

My desktop PC shows the update, however I cannot update it for some reason. I've tried my laptop and that doesn't see it.

A colleague managed to queue the update on his laptop so I'll report back once we've got more info.

[PaulAffinity]

I updated to 2004 (Windows HOME) around 7 days ago or so, Dell Laptop  16GB RAM, 256GB SSD, 4 GB Radeon... all works fine, used daily since 2004 release, used NIK and TOPAZ plugins too..

P

[Chris B]

Thanks Paul.

I have just updated too and it's working for me. This is also true of my colleague. 

@Alto-Nigraphy have you tried rebooting and making sure no other Windows updates are pending? 

[Alto-Nigraphy]

 

My computer was restarted several times and I have no updates pending

[Chris B]

The size of the download looks to be correct. I don't know if you've tried a fresh download but it might be worth a shot:
https://store.serif.com/en-gb/update/windows/photo/1/

Also, can you see if the beta has the same issue:
https://forum.affinity.serif.com/index.php?/topic/115020-affinity-photo-windows-customer-beta-184650/

It might be worth us checking the log too (if there is one). Please open Windows Run (Windows Key + R) then paste the following string and press OK:

%temp%\AffinitySetup

In the window that opens, please select the most recently created folder, then attach SetupUI.log to your reply here.

[Alto-Nigraphy]

 

I actually have the same problem with beta

SetupUI.log

[paro]

I have had the same problem and performed the same attempts as Alto-Nigraphy

SetupUI.log

Edited June 8, 2020 by paro

[Chris B]

Thanks for the log files. I have asked development to take a look, I'll report back once I've heard from them. 

[Chris B]

This could potentially be an issue with corrupt colour profiles. Please see this thread from Leigh:
https://forum.affinity.serif.com/index.php?/topic/98922-faq-installer-errors-setup-failed-installer-windows-ui-issues/&do=findComment&comment=547885

He suggests changing your colour profile to sRGB and attempt to install again. 

[Alto-Nigraphy]

 

Thank you ! 😁

Affinity Photo works again and I confirm the problem of ICC profile of the screen, I changed from sRGB to REC.709 and the installation could be done !

I'm so happy ! I will be able to uninstall Photoshop 😂

 

[Chris B]

I wonder if switching back to REC.709 wold prevent the app from running up again. To be honest, I'm surprised it was switching from sRGB to REC.709 that caused it and not the other way around...

[Chris B]

@Alto-Nigraphy - this has sparked a bit of concern for the developers. Any chance you can attach the sRGB profile you switched from? 

Do you have a 2nd monitor that uses a different profile? 

[Alto-Nigraphy]

 

My screen was basic in sRGB, so it was impossible for me to put it back in sRGB, so I changed to REC.709 which has the same gamut as sRGB.

I just changed my screen to sRGB and Affinity Photo still works.

I use only one screen

[paro]

I made the suggested attempts, but Photo is not installed anyway and no error messages appear. I attach the log file for the last installation attempt.

 

 

SetupUI.log