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Good day! I badly need your help downloaded the app installer and run the app i'm always stuck in the affinity window where I can only see the logo? What should I do?

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Welcome to the Serif Affinity forums, Ericka.

First, what OS are you running, and which of the apps are you installing? Also, where did you purchase the app?

Second, is this error happening when you're trying to run the installer, or is it happening after the program says it has installed, and you're tryint to actually run the program?


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo and Beta   / Affinity Designer and Beta  / Affinity Publisher and Beta.

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10 hours ago, Ericka said:

I badly need your help

Most people posting to the Questions forum need help of some kind! It’s better to provide a topic title that briefly describes the issue (and preferably not all in capitals).

Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.6 • Designer for iPad 1.8.6 • iPadOS 14.3 (iPad Air 2)

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