IsabelAracama Posted May 8, 2020 Share Posted May 8, 2020 Hi, does anyone else have this same problem or know what it can be? I cannot seem to make Designer work normally, it crashes time and again when I try to choose a font... it gets stuck and then not responding. Has been happening since yesterday... Only difference is I have a new monitor ... does this make sense at all? Thanks! fonterror.mp4 Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
GarryP Posted May 9, 2020 Share Posted May 9, 2020 Are we seeing the ‘whole picture’ in your video (pardon the pun)? You don’t seem to have a document open. IsabelAracama 1 Quote Link to comment Share on other sites More sharing options...
IsabelAracama Posted May 9, 2020 Author Share Posted May 9, 2020 Hhhh yes you are. At least for that screen. The file is opened in the Cintiq side by side to this monitor. Thanks! Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
GarryP Posted May 9, 2020 Share Posted May 9, 2020 So is everything okay now or is there still a problem? (I couldn’t quite tell from what you wrote.) IsabelAracama 1 Quote Link to comment Share on other sites More sharing options...
IsabelAracama Posted May 9, 2020 Author Share Posted May 9, 2020 4 minutes ago, GarryP said: So is everything okay now or is there still a problem? (I couldn’t quite tell from what you wrote.) Ah sorry I wasn't clear. No, nothing has changed. I am not at the computer right now but yesterday when I finished it was still doing this flickering then crash. It actually has been happening for two days now. Again, coinciding strangely (or maybe not) with the installation of the new monitor. Have no clue this could be related but sounds to me pretty absurd? Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
GarryP Posted May 9, 2020 Share Posted May 9, 2020 Ah, I see. I don’t use a Mac and have no experience of using a second monitor on one so I can’t really say. What I can see certainly doesn’t look like ‘correct’ functioning to me, but as I can’t see what’s on the other monitor I couldn’t rightly speculate. Sorry that I can’t be of much more help. Hopefully someone else will be able to advise better. IsabelAracama 1 Quote Link to comment Share on other sites More sharing options...
IsabelAracama Posted May 9, 2020 Author Share Posted May 9, 2020 Ni worries GarryP. I will first try to replicate disconnecting the new monitor. From there I'll see more. It's crashing all the time when I try to select a font... Thanks anyhow! Happy weekend. Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
firstdefence Posted May 9, 2020 Share Posted May 9, 2020 I have a dual monitor Mac system and I have no issues with crashing, see my sig for system specs, I would try validating the fonts first using Font Book if you don’t have an alternative font manager. A nice straightforward explanation of font warnings and why they appear when using font book: https://www.creativefabrica.com/the-ultimate-font-guide/error-and-warning-messages-when-installing-fonts-on-mac/ IsabelAracama 1 Quote iMac 27" 2019 Sequoia 15.0 (24A335), iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
firstdefence Posted May 9, 2020 Share Posted May 9, 2020 Which monitor is it, Make & Model? How do you have the monitor connected? Which Mac version on you using? You can sometimes have flickering issues with second monitors, there are a few things you can try although they are very hit and miss with regards to success. Reset the SMC: https://support.apple.com/en-gb/HT201295 Reset the NVRAM or PRAM: https://support.apple.com/en-gb/HT204063 IsabelAracama 1 Quote iMac 27" 2019 Sequoia 15.0 (24A335), iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
IsabelAracama Posted May 9, 2020 Author Share Posted May 9, 2020 Hi firstdefence! Thanks for such detailed help. Its a BenQ Pd2700U connected through thunderbolt 2 port. My mac is a mid 2015 on Sierra OS. I always had the Cintiq connected also like this to it. Now I have both, Cintiq and monitor. I had never experienced this before at all... that´s why I started suspecting on the monitor, but it´s only happening in Designer... not in Photo so far. In case this helps too as it sounds it might... I have just noticed there is an exclamation mark before each and every font name on the font field... I had never seen it before either. Only in Designer. Photo works fine. UPDATE: There´s something rotten about this file... I suspect. I know experience selecting a font in the file and it doesn´t display the name for some of the texts. I try in a new file and it works al fine... However, I see Designer is behaving weird in general... Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
firstdefence Posted May 9, 2020 Share Posted May 9, 2020 The exclamation mark next to a font name normally indicates a missing font. IsabelAracama 1 Quote iMac 27" 2019 Sequoia 15.0 (24A335), iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
IsabelAracama Posted May 9, 2020 Author Share Posted May 9, 2020 1 hour ago, firstdefence said: The exclamation mark next to a font name normally indicates a missing font. but but.. then I'm mising all fonts! And no, I'm actually not missing any font. I don't know... I restart and all is fine, then all of a sudden, this happens again. I need to investigate further.. Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
IsabelAracama Posted May 9, 2020 Author Share Posted May 9, 2020 More poltergeists... Now when I want to type, it jumps to a different canvas on a different file opened. more.mp4 Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
v_kyr Posted May 9, 2020 Share Posted May 9, 2020 You will probably have to go through this step by step using an elimination process ... Hardware based: check cables on used ports Hardware based: if Cintiq alone connected with cable/port works Ok Hardware based: if Benq alone connected with cable/port works Ok Hardware & Software: does OS & other software behave Ok with both connected Hardware & Software: does it only affect Affinity apps Hardware & Software: does it only affect Affinity apps when in floating window mode ... etc. ... until you got down encircled the cause of all evil! Configuring Wacom Cintiq Pro 13 and 16 with other monitors in Mac IsabelAracama 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
IsabelAracama Posted May 9, 2020 Author Share Posted May 9, 2020 Thanks a lot for the help and suggestions v_kyr I have disconnected the new monitor and this keeps crashing and doing all sorts of weirdness... so at least now I know it is not related to it... which makes me wonder why is this going on now and never before. Icons on the toolbar look half broken and there is a weird line on the top menu area. It happens and ten it comes back to normal and back again like this. This now on the normal UI mode (not separated). Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
v_kyr Posted May 10, 2020 Share Posted May 10, 2020 4 hours ago, IsabelAracama said: I have disconnected the new monitor and this keeps crashing and doing all sorts of weirdness... so at least now I know it is not related to it... which makes me wonder why is this going on now and never before. Icons on the toolbar look half broken and there is a weird line on the top menu area. It happens and ten it comes back to normal and back again like this. This now on the normal UI mode (not separated). Initially you wrote "Only difference is I have a new monitor", so does this mean you had before also two devices (a Cintiq and some other monitor) connected to what (a MacBook Pro, iMac, MacMini ...), or does it mean you had before always only one device (Cintiq) connected? - Further does that odd behavior now only happen with Affinity Designer or also with other Affinity software and also none Affinity software? If other software behaves Ok with the same Sierra OS version, the same Wacom drivers and display device settings, for both connected devices (Cintiq and monitor), then it's probably more an AD problem. If instead other software is too affected in a similar behaving manner now, then something OS display connection and/or settings related does now make problems. - I assume you are using the latest actual Wacom drivers/tools for Sierra? If the hardware, the ports and cables are generally Ok and don't make the trouble, then it has to be the software side. On the software side it could be due to the OS and drivers (some possible mismatched or currupted OS display settings, or some software clash etc.), or to the AD application itself (in case only that one is affected). IsabelAracama 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
IsabelAracama Posted May 10, 2020 Author Share Posted May 10, 2020 Hi v_kyr thanks again for the help offered. So I will gather all in one post, maybe this helps better: 1. Until 3 days ago I had a Macbook Pro 15 inches mid 2015 on Sierra OS (10.12) connected through Thunderbolt 2 to my Cintiq 22HD Touch. Drivers are all up to date on the Wacom. All worked perfectly fine always for any software. I was happy and no problems whatsoever for years. 2. I have now bought a BenQ PD2700U and connected it through the other Thunderbolt 2 port available on the macbook pro. So now it is Macbook + Cintiq + BenQ 3. At the same time, about 2 days ago, I started to experience all this I show on the images and videos ONLY IN AFFINTY DESIGNER. I've tested Affinity Photo and other graphic software and all works fine. My first thought was it could be related to the new monitor but then... I realised it was only for Designer. 4. I however disconnected the new monitor to see if it persisted, and yes, it does persist crashing specially but not limited when I work with fonts, and some new anomalies happened to it as I was working through the day, like the broken icons and interface. 5. I don't know what else to do now other than trying to update the OS which I was anyways thinking of doing as it is about time. Thanks. Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
v_kyr Posted May 10, 2020 Share Posted May 10, 2020 OK so it's somehow the way I guessed/interpreted it then from what you wrote first. I believe the overall fact is due to the before none existing second monitor handling which specifically AD here seems to have problems with then. The MacOS itself is usually pretty plug'n'play (unproblematic) when using an external second monitor. - So from what you described and encircled, the problem seems to be overall more AD related then, which seems to have problems with the additional two monitor combo setup to the notebook. IsabelAracama 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
IsabelAracama Posted May 10, 2020 Author Share Posted May 10, 2020 10 minutes ago, v_kyr said: OK so it's somehow the way I guessed/interpreted it then from what you wrote first. I believe the overall fact is due to the before none existing second monitor handling which specifically AD here seems to have problems with then. The MacOS itself is usually pretty plug'n'play (unproblematic) when using an external second monitor. - So from what you described and encircled, the problem seems to be overall more AD related then, which seems to have problems with the additional two monitor combo setup to the notebook. I think also it is AD related, but.. how can then be explained that when disconnecting the new second monitor now I still have these problems (and never before)? Does this make sense at all? Thanks for the super help! Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
v_kyr Posted May 10, 2020 Share Posted May 10, 2020 21 minutes ago, IsabelAracama said: I think also it is AD related, but.. how can then be explained that when disconnecting the new second monitor now I still have these problems (and never before)? Does this make sense at all? AD probably (maybe, don't know for sure since I didn't looked/hunted after it) uses or alters/modifies some own prefs settings related to the detected hardware and something might have been be overwritten and thus it's configuration gots puzzled now and differs from the one before or the internal one. Did you already tried to wipe out AD and all it's custom app specific settings and reinitiate sort of a fresh install (like an initial first time install)? - You should do that only, if you have backups of all your add-ons, customizations/settings etc. so that you can put it back into your current state! Does APhoto still behave Ok in contrast to ADesigner? IsabelAracama 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
IsabelAracama Posted May 10, 2020 Author Share Posted May 10, 2020 16 minutes ago, v_kyr said: AD probably (maybe, don't know for sure since I didn't looked/hunted after it) uses or alters/modifies some own prefs settings related to the detected hardware and something might have been be overwritten and thus it's configuration gots puzzled now and differs from the one before or the internal one. Did you already tried to wipe out AD and all it's custom app specific settings and reinitiate sort of a fresh install (like an initial first time install)? - You should do that only, if you have backups of all your add-ons, customizations/settings etc. so that you can put it back into your current state! Does APhoto still behave Ok in contrast to ADesigner? No I haven't done that you mention. APhoto works perfectly. No issues whatsoever. Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
v_kyr Posted May 10, 2020 Share Posted May 10, 2020 In the past there were some people having some trouble with some multiple monitor setups, but not in the same sense like yours now ... IsabelAracama 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
markw Posted May 10, 2020 Share Posted May 10, 2020 As your problem only seems to affect Designer, as well as trying a reset of the app, if that is unsuccessful, you could try uninstalling Designer and reinstalling it again. As with trying a reset, I would strongly recommend making sure first that you have a backup of your Designer’s ‘user’ folder which contains all the things like brushes etc… that you have added to Designer. Path if you bought from Apple it can be found here: /Users/your name here/Library/Containers/com.seriflabs.affinitydesigner/Data/Library/Application Support/user Path if you bought from Serif, it’s here: /Users/your name here/Library/Application Support/Affinity Designer/user After reinstalling you can put this folder and it’s content back. Along with removing the app itself, remove it’s support folder as well before reinstalling. Path if you bought from Apple it can be found here: /Users/your name here/Library/Containers/com.seriflabs.affinitydesigner Path if you bought from Serif, it’s here: /Users/your name here/Library/Application Support/Affinity Designer IsabelAracama 1 Quote macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M Link to comment Share on other sites More sharing options...
IsabelAracama Posted May 10, 2020 Author Share Posted May 10, 2020 Thanks markw! I bought it from Apple store. So am I supposed to remove those and then uninstall and reinstall and put them back right? Quote isabelaracama.com Youtube Tutorials Link to comment Share on other sites More sharing options...
markw Posted May 10, 2020 Share Posted May 10, 2020 The order of steps I would take are; 1: Make sure you have a backup of the folder named ‘user’. 2: Delete the app from the Applications folder. 3: Delete the support folder. 4: Re-download from Apple Store. 5: Launch Designer and test. 6: If all is well Quit Designer and replace the ‘user’ folder with the backup one containing all your add-ons. 7: Re-launch Designer. Hopefully it still is functioning correctly and will now have all your personal content back again. Do you use Time Machine? If so, before going down the re-installation rout, another idea might be to try restoring both the App and its support folder from a known time before the problems started. IsabelAracama 1 Quote macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.