Kohout Posted May 3, 2020 Posted May 3, 2020 Hi, Then I have decided describe my problem by email. I have installed trial version of Affinity Photo 1.8.3.641. I have decided buy full version. I was somehow redirected to the Microsoft Store. I continued and I paid. I was expecting that product key will be delivered to me for unlock full version. But I cannot find product key anywhere, neither in the mail nor in the Microsoft Store. Can you give me some advice? Thank you Radomir Kohout Quote
Alfred Posted May 3, 2020 Posted May 3, 2020 Welcome to the Serif Affinity Forums, Radomir. Affinity apps purchased from the Microsoft Store are tied to your Microsoft account, so they do not need (and therefore do not have) product keys. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
walt.farrell Posted May 3, 2020 Posted May 3, 2020 1 hour ago, Kohout said: I was somehow redirected to the Microsoft Store. Possibly as a result of your system settings? The FAQ article below talks about that. But now that you've paid, you have the product, and as Alfred noted you do not get or need a product key when you purchase via the Microsoft Store. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Kohout Posted May 13, 2020 Author Posted May 13, 2020 Alfred, thank you for your answer. How I can use my purchased Affinity Photo on MS Store? If I ask MS support, I get one and only answer: "Affinity Photo is not Microsoft produkt, contakt Affinity support". Can anyone adwise me. Thank you Radomir Kohout Quote
emmrecs01 Posted May 14, 2020 Posted May 14, 2020 @Kohout I think you should first uninstall the Trial version. Then go to your account on the M$ Store, where Affinity Photo should be showing as "purchased". Download and install it. As previously explained, you do not need any licence key since the product is now linked to your M$ Store account. HTH Jeff Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
wonderings Posted May 14, 2020 Posted May 14, 2020 2 hours ago, emmrecs01 said: @Kohout I think you should first uninstall the Trial version. Then go to your account on the M$ Store, where Affinity Photo should be showing as "purchased". Download and install it. As previously explained, you do not need any licence key since the product is now linked to your M$ Store account. HTH Jeff +1 Uninstall the trial version and install from the Microsoft App store. Quote
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