Jowday Posted March 24, 2020 Posted March 24, 2020 I double clicked this file (now I remember it was created by another bug in Designer beta...), saw Designer start... then quit. It is a zero byte file. A rare scenario with zero byte files... but Designer should stay afloat of course. empty.afdesign Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver.
Staff Sean P Posted March 24, 2020 Staff Posted March 24, 2020 Hi Jowday, Thanks for letting us know - this is logged with development, so I've passed on your comments. Jowday 1 Quote
Jowday Posted March 25, 2020 Author Posted March 25, 2020 Designer also crashed when file content was invalid (not a designer file) - all fixed in beta 1.8.3.623 😊 Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver.
Staff Patrick Connor Posted April 4, 2020 Staff Posted April 4, 2020 We have made fixes/improvements to this area (0KB file crashes on open) of the program in the latest release. The fixes and how to update are described in these forum posts. Affinity Designer 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Designer 1.8.3 for macOS ( Mac App Store and Affinity Store ) Affinity Designer 1.8.3 for iOS ( Apple iPad Store ) Affinity Photo 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Photo 1.8.3 for macOS ( Mac App Store and Affinity Store ) Affinity Photo 1.8.3 for iOS ( Apple iPad Store ) Affinity Publisher 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Publisher 1.8.3 for macOS ( Mac App Store and Affinity Store ) We would appreciate you checking that this issue has now been resolved for you, Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Jowday Posted April 4, 2020 Author Posted April 4, 2020 On 4/4/2020 at 10:50 AM, Patrick Connor said: We have made fixes/improvements to this area (0KB file crashes on open) of the program in the latest release. We would appreciate you checking that this issue has now been resolved for you, Thank you, indeed the crash when opening 0-byte files no longer occurs. 🙂 A little usability improvement suggestion though. When opening a 0-byte file the error message is misleading: The problem is not the content/format - but that it is empty. This file was created and left empty by Designer - and I assume this problem will occur after a software crash or error. A more depressing but useful error message would be better: "File content damaged", "File is empty" etc. etc. The not supported message signals some hope or perhaps user error, wrong file extension, you need a newer version af Designer perhaps... and the reality is "This file broken and you will never be able to extract content from it".' I saw a couple of your customers posting screenshots of this dialog after crashes before the 1.8.3 update that fixed some problems with saving... and I suspected 0-byte files. Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver.
Staff Patrick Connor Posted April 5, 2020 Staff Posted April 5, 2020 Agreed, @Sean P please add this to the database Jowday 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
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