Vormgevertje Posted March 17, 2020 Share Posted March 17, 2020 After the latest update (to 1.8.2) Publisher already crashed 3 times. - Once while clicking on an image file to place it - Twice while saving (command-s) How can I return to the previous version of Publisher? Quote Link to comment Share on other sites More sharing options...
Vormgevertje Posted March 17, 2020 Author Share Posted March 17, 2020 The crash only occurs after I placed an image. After typing text, I saved the file with no problems... Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted March 17, 2020 Staff Share Posted March 17, 2020 Hi @Vormgevertje Do you find this is after any particular image you insert? If so can you attach it? Do you have any crash reports you can attach? Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Vormgevertje Posted March 17, 2020 Author Share Posted March 17, 2020 I tried placing other images and found no problems. So yes, the crash only happened after placing the afdesigner file I attached herewith. For your information: I placed this file in other documents (before the update) and had no problems..logo theater de warf.afdesign Where can I find a crash report? Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted March 17, 2020 Staff Share Posted March 17, 2020 It should just pop up after the program crashes, that file seems to place fine for me. What MacOS are you on? Are you placing this into a new document? Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Vormgevertje Posted March 17, 2020 Author Share Posted March 17, 2020 Nothing popped up.... Working on macOS Mojave 10.14.6 And yes, I created a new document after the last update. I added the afpublisher document Rond_de_Wier_mei_juni_2020.afpub Quote Link to comment Share on other sites More sharing options...
Vormgevertje Posted March 17, 2020 Author Share Posted March 17, 2020 As a test, I created a new document in Afpublisher, placed the same image as before, tried to save and again a crash (no bug report) I created again a new document. Placed a random image, typed some text and saved the document. No problem. Then placed the afdesigner file, tried to save: crash. Then I had an idea... The afdesigner file has 2 artboards. The crash happend with the Grey logo So I changed the artboard to the colored logo. Saved it.... No problem! Saved it perfectly. Then changed the artboard again to the Grey logo, tried to save.. BAM, crash. Quote Link to comment Share on other sites More sharing options...
Vormgevertje Posted March 17, 2020 Author Share Posted March 17, 2020 Another test.... I placed another afdesign illustration in a new document. Also a document with 2 artboards. Both artboards resulted in a crash. Placed yet another afdesign document (with only 1 artboard): No crash. So the crash seems to be the resukt of placing an afdesign illustration that has more than 1 artboard.... Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted March 18, 2020 Staff Share Posted March 18, 2020 Thanks, I can reproduce this now and have passed it on Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Vormgevertje Posted April 3, 2020 Author Share Posted April 3, 2020 Just installed the new update of Publisher... Problem seems te be solved. Great! Thanks Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
thomaso Posted April 4, 2020 Share Posted April 4, 2020 On 3/17/2020 at 4:07 PM, Vormgevertje said: Where can I find a crash report? (...) Nothing popped up.... just FYI, next time: After each application crash macOS generates a report and opens it in a window pop-up looking like this: https://user-images.githubusercontent.com/2231253/47160301-d0787b00-d319-11e8-9932-c1cedda47c1b.png It may take a few seconds for this window to appear. It may take even longer to appear than your reopening of the crashed app manually. Your crash reports are stored in ~/Library/Logs/DiagnosticReports/Affinity Publisher_2020-03-23-043539_mbp2.crash, whereas their file name starts with "Affinity Publisher", followed by date-time_computername. Alternatively you can search, read, and reveal-in-finder a report via the macOS app "Console". (https://support.apple.com/nl-nl/guide/console/welcome/mac) Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted April 4, 2020 Staff Share Posted April 4, 2020 The fix for this has been rolled out in the recent 1.8.3 release Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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