R C-R Posted January 31, 2020 Posted January 31, 2020 I recently upgraded my iMac from High Sierra to Mojave. Today was the first time I tried opening the Welcome window (Help > Welcome) so I don't know if there is some setting specific to Mojave that I have to change, but in both the retail & beta versions of all 3 Affinity desktop apps the left side of the Welcome window is empty except for an Affinity logo, like this: The right side stuff all works so Affinity definitely can 'phone home' but something is preventing anything from showing on the left. I have already checked System Preferences > Security & Privacy > Firewall > Advanced ... & not only is it set to automatically allow signed apps to receive connections, I explicitly added all 6 apps to the list: So is it just me or is anybody else seeing the same thing? Quote All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Cecil Posted January 31, 2020 Posted January 31, 2020 I have same AP, macOS 10.15.3. R C-R 1 Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection
R C-R Posted January 31, 2020 Author Posted January 31, 2020 Just now, Cecil said: I have same AP, macOS 10.15.3. So do you think it might be something at Serif's end? Quote All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Cecil Posted January 31, 2020 Posted January 31, 2020 2 minutes ago, R C-R said: So do you think it might be something at Serif's end? My first macOS was Mojave, so I may not be the one to ask. Occasionally, the left panel side will populate with advertisements, announcements, etc. I see you have that unchecked, bottom left. I recently updated to Catalina 10.15.3. Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection
markw Posted January 31, 2020 Posted January 31, 2020 This is something at Serif’s end I think as it was working around this time yesterday for me. Although clicking on the link in it for the Inksy brush pack did not connect to anything. So it may be down for bug hunting. R C-R 1 Quote macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M
Cecil Posted January 31, 2020 Posted January 31, 2020 8 minutes ago, markw said: This is something at Serif’s end I think as it was working around this time yesterday for me. Although clicking on the link in it for the Inksy brush pack did not connect to anything. So it may be down for bug hunting. I seen it both ways so really ignore the screen. I will scroll through sometimes to see if a free brush pack or something I need is offered. Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection
Staff stokerg Posted January 31, 2020 Staff Posted January 31, 2020 Looks like its an issue this end. We've raised it with the team who look after the Welcome feeds. As soon as i know more, i'll update here R C-R 1 Quote
Staff stokerg Posted January 31, 2020 Staff Posted January 31, 2020 This should now be resolved. If you restart the apps, the Welcome screen should be back to normal Thanks for reporting this @R C-R and thanks to others for confirming the issue Quote
R C-R Posted January 31, 2020 Author Posted January 31, 2020 It took a few minutes to work but all OK now. Thanks. stokerg 1 Quote All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
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