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Posted

I  have recently purchased a new computer and had down loaded my current vesion 1.6.0.89 and it doesnt seem teh recognise the validation key that i have previously noted. Where can i find details of the key

Rgds

Peter Hickson

Posted

Assuming you purchased from the Serif Affinity Store, you would login to the store (using the email and password you used when purchasing), and look in the Downloads and Product Keys section of your account: https://store.serif.com/en-us/account/downloads/

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

  • 5 weeks later...
Posted (edited)

I am assuming once you use the product key on a particular  computer, you are no longer able to see your product keys on your accounts page anymore?  I ask because my laptop was stolen out of m car last week.  I can not recover my product key from the computer itself so I can use that same key on my replacement computer.  What do I do?

Edited by Phunkfarm
Posted

@Phunkfarm

Welcome to the Affinity forums.

Quote

I am assuming once you use the product key on a particular  computer, you are no longer able to see your product keys on your accounts page anymore?

Not correct, thankfully!  Assuming you bought the app(s) direct from Serif, simply go to your account page, as @walt.farrell said.  All your account keys will be listed there.

Jeff

Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770.

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.

Posted

Also, if you bought from the Apple or Microsoft stores, there is no separate key. All your purchases from either of those stores are linked to your Apple ID or the Microsoft equivalent, respectively.

All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

  • 3 months later...
Posted

product key for 90 day free trial not working..

I have run as administrator, the email address is correct, and I copy/pasted the key into the key field, but no joy.

 

Any help would be appreciated.

Nik

Posted

Similar problem. My 90 days trial code worked the first time I opened the app. Then trying to reopen it I'm asked to fill the code again, but the code is no more valid. Note: one PC, the problem occured in the very same day I first installed the all & got the trial keys.

Posted
2 hours ago, nmellough said:

product key for 90 day free trial not working..

I have run as administrator, the email address is correct, and I copy/pasted the key into the key field, but no joy.

 

9 minutes ago, Serge Rodin said:

Similar problem. My 90 days trial code worked the first time I opened the app. Then trying to reopen it I'm asked to fill the code again, but the code is no more valid. Note: one PC, the problem occured in the very same day I first installed the all & got the trial keys.

Welcome to the Serif Affinity forums.

You only enter the 90-day free trial product key once. On subsequent starts of the application, you then just click "Continue Trial".

That's covered in this FAQ article:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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