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Posted

Hi Guys,

I need some help with the affinity photo. I am running on MacBook Air with 8gb ram. Whenever I apply Frequency Separation the app crash, you can find the error details on this link (https://jsfiddle.net/sazk8odf/) and have attached a screenshot as well. It's impacting my workflow. 

Please help! Thanks.

 

Screenshot 2019-12-30 at 12.45.01 PM.png

Posted

Well, you got any tips in this regard? Please help me out I am new to this forum and being searching almost every thread but couldn't find

any help at the moment.

Thanks

  • Staff
Posted

Your post in the bugs section is the correct place for this post. A member of our QA team will respond to you next week once they are back in the office.

Thanks

Callum

Please tag me using @ in your reply so I can be sure to respond ASAP.

Posted
7 minutes ago, Callum said:

A member of our QA team will respond to you next week once they are back in the office.

I thought the offices reopened today (Thursday, Jan. 2)? At least that's what Patrick's announcement said :)

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted
5 minutes ago, walt.farrell said:

I thought the offices reopened today (Thursday, Jan. 2)? At least that's what Patrick's announcement said :)

The lights are on, but other than that... [smiley face emoticon]

Mac Pro (Late 2013) Mac OS 12.7.6 
Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

  • Staff
Posted
On 1/2/2020 at 1:53 PM, walt.farrell said:

I thought the offices reopened today (Thursday, Jan. 2)? At least that's what Patrick's announcement said :)

The office did re open on the 2nd but they were off until the following week :)

Please tag me using @ in your reply so I can be sure to respond ASAP.

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