iambia Posted December 9, 2019 Share Posted December 9, 2019 I have been using Affinity without incident for many months. Suddenly today it won't open. The splash screen shows, but it hangs there and never opens. Affinity Designer opens without incident. Any thoughts? I am clueless as to what could have changed. I am using Affinity 1.7.3 (is there an update I overlooked?) I have 2TB. See system details in attachment. Quote ----------------------------------------i am everything. i am nothing therefore, i can be anything Link to comment Share on other sites More sharing options...
firstdefence Posted December 9, 2019 Share Posted December 9, 2019 You could try Quote Launch the app with ⌃(ctrl) held down until a Clear User Data dialog appears. Press the Select All button then press the Clear button. Note this will reset everything to app defaults - user preferences, palettes, macros, everything. If you want to reset just the UI and user prefs leave just the first three checkboxes ticked and press the Clear button. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Jowday Posted December 9, 2019 Share Posted December 9, 2019 If that does not work... Is it not possible to launch the program from a terminal window in OS X ... without too much hassle? Photo could return a meaningful error message in the terminal. Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Staff Callum Posted December 10, 2019 Staff Share Posted December 10, 2019 Hi iambia, Please let me know if first defence's suggestion doesn't work I should have a few other things we can try. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
iambia Posted December 12, 2019 Author Share Posted December 12, 2019 On 12/9/2019 at 5:50 PM, firstdefence said: You could try That did it! Thanks! firstdefence 1 Quote ----------------------------------------i am everything. i am nothing therefore, i can be anything Link to comment Share on other sites More sharing options...
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