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Found 48 results

  1. Hello, Following a request to update Affinity Publisher, I proceeded to download and install version 1.7.3, however after a minute the software closed. All other tests caused the same problem of inadvertent closure. So I uninstalled Publisher, I downloaded version 1.7.3 again and proceeded to install. The installation fails with the message "Failed to install". Windows 10 operating system up to date. Net.Framework 4.8. Would you have a solution to offer me? Thanking you.
  2. I'm having issues getting Affinity Designer to install on my Windows 10 laptop. The installation guide loads, it asks for an install location, I choose the default and select okay. The system asks if Affinity can make changes to my computer, and I select yes. It goes into the installation window briefly and then fails. The error message only reads "setup failed" in the dialog box. I'm running a Dell Latitude Ultrabook E7450, running Windows 10pro 64x, intel i7 2.7 GHz, 8gb ram, with 100 GB of free space on it. Any help here would be appreciated. I use the program on my iMac and would love to be able to use this on my work laptop when I'm on the go.
  3. Dear forum, dear support team, I had upgraded the long path from Windows 7 to Windows 8.1 (each update had to be installed for 7, then upgrade to Win8, then install each update, then upgrade to 8.1, then install each update (took 3 days to complete)) As I found out later, everything survived, EVEN the installed applications, but NOT %windir%\installer, where all the setup files are stored, weirdly. I did, however, finally fire up Affinity Designer and got informed that there is an update available. Of course I went and get it (same for Affinity Photo). Next, I did right click on the setup exe, executed that one as Admin and it said right away "upgrade to 1.7.x". - I clicked that button as well, and in the very next dialog it said "an error occured". I had only one choise to click on "exit". Cool. What now? I tried to manually deinstall the product (file system and registry), but no luck. It still claims to be installed. Also right clicking the msi file, contained in the setup exe, didn't bring me any further, as this one can only maintain already installed products, which... it said, is not the case. There is, however, a set of log files created by setup. in my %temp% folder: MSIc238.LOG: "Das System kann das angegebene Gerät oder die angegebene Datei nicht öffnen." (System cannot open the device or file) in %temp%\AffinitySetup\58b13cae-e824-11e9-be93-74d435864182: Setup.log: ----------------------------------------------------- Trying to start process: T:\TEMP\AffinitySetup\58b13cae-e824-11e9-be93-74d435864182\SetupUI.exe /log=true Succeeded: 1 Waiting for process to finish... Exit code: 0 ----------------------------------------------------- SetupUI.log: ----------------------------------------------------- +Startup: 06.10.2019 12:30:43 +OS version: 6.3.9600 +ProductName: Photo +ProductType: Retail +Opening HKLM... + OK +Opening registry key: 'SOFTWARE\Serif\Affinity\Photo\1'... + Failed +Getting ProgramW6432 environment variable... + OK +Install path not found, using default: C:\Program Files\Affinity\Photo +Opening MSI database: Affinity.msi +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: 1.7.3.481 +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: {6EE06075-1F8E-4737-B744-B2BB8E2BFE28} +Install state: -1 + IsThisVersionInstalled: False +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: {21399BDD-4C2C-4565-9426-410BDC894DA7} +MsiEnumRelatedProducts: SUCCESS + IsAnyVersionInstalled: True + Current product code: {F3F25644-68DE-4EF1-9DCA-F2F9821A9B3E} +ProductCode: {6EE06075-1F8E-4737-B744-B2BB8E2BFE28} +ProductVersion: 1.7.3 +InstallType: Update +Initialising main window... + OK +Main window loaded +Checking requirements... + OK +DotNetInstall: checking installed version + Found 528049 +Switching to page: Update +Creating InstallOperation + Path: C:\Program Files\Affinity\Photo + WantShortcut: True +Requesting operation: SetupUI.InstallOperation +Switching to page: Operation +Starting MsiOperation +Error: Das System kann das angegebene Gerät oder die angegebene Datei nicht öffnen. +Setting result page message: Fehler beim Setup +Switching to page: Result +Operation finished +Main window close requested ----------------------------------------------------- So.. apparently it somehow still claims the product is installed, even though it is not anymore. --> How can I overcome this situation? Is there a registry key to delete/change, a file to alter or some switch to flip? I would like to install the new version. Currently I have none installed as the tool does not let me install it anymore >_<'. Kind regards, Mathias
  4. My install of 1.7.2 for Publisher fails on setup. I've have downloaded the file again but install still fails. Tried reinstalling 1.7.404 but it now fails. Any help would be appreciated.
  5. During the Affinity 1.7.2 update install on my PC running windows, I got a message that the update failed. When I tried to open Affinity Photo from my shortcut, I received this Explorer message, "The item referred to by this shortcut cannot be accessed. You may not have the appropriate permissions." When I checked the program file, all the Affinity folders and files were missing. I'm in the middle of a project and I need to access Affinity Photo. What happened and How can this problem be fixed quickly?
  6. Dear all, since version 1.7.2.471 there is an issue with an extracted deployment msi of affinity publisher. Despite adding the Product Key and E-Mail Address in the extraction setup an successfully creation of an silent deployment package, the Software is asking for a product key after installing.
  7. Hello Affinity Community, can you please provide me with the information to install photo and designer V1.6.x silently? i'm working at university and we want to deploy the software. would be nice to share the answer with the community and not in an private message as the other posts here :) Thank You!
  8. Hello there, while installing the 1.7.1 Affinity Photo version I get an "Error -36" message. I've search this forum and the internet and couldn't find any solution so far. I am running OSX 10.14.5 on a MacBook Pro mid-2012. The 1.6.x version I had was overwritten and since the installation failed, I am left with nothing. I've already tried the following things: download the installer again reboot my mac and performe a Reset SMC and Reset PRAM run a dot_clean on the installer Nothing worked out so far. Any idea?
  9. I ordered the windows version but it downloaded the Mac version. How can this be changed?
  10. schriftgestalt

    sideload font

    I’m a type designer and like to test my fonts in Affinity apps. There is one problem. If you re-install the same font with slight changes in Font Book, the systems font caches are corrupted. For me that means cleaning them and restarting every 10 minutes. Indesign (and all Adobe design apps) have the ability to load fonts from a folder in 'Application Support/Fonts' and from a 'Fonts' folder that is next to the document (the later option makes it much more convenient to work with different people on the same file). As soon as you change the font, Adobe apps will reload it and update the document. MacOS provides great APIs to activate fonts per app so this is technically possible.
  11. CA Chou

    Issue of install

    I tried to install affinity-photo-1.6.5.123 on my surface 4. The window for install is too small to be clicked to complete install process and I cannot change the size. I tried to install affinity on other laptop without problems. How to fix this problem?
  12. In a recent thread, members have been discussing whether or not Affinity Photo claimed file types for itself on installation. It seems that it does do so. I would request that, on installation, Affinity asks the user if it should be the default file type for those files which it can open. Many other programs do this and it is a helpful feature. John
  13. Hi, so I have this question, I am using MacBook now, but want to change for windows in few months. If I buy Affinity photo today and install on MacBook, can I install it in the future on new Pc with windows without buying another copy? How it works? Greets.
  14. I've just installed Affinity Photo on my MacBook Pro and my question is this: Can I also install the software on my iMac? I've searched the forums using "install," "multiple," and "computers," but nothing came up. ONepenthe
  15. Hello, I have Affinity Photo running on an old Windows 7 PC, and would like to install it onto my new Windows 10 PC. Can both computers have the program installed and running, or do I need to, somehow, transfer it to my new PC and delete it from the old one? I have read through a few other forums on a similar topic, and have found the answers to be ambiguous, and even somewhat conflicting. Any advice would be greatly appreciated, especially if this can be resolved. Regards, Matt
  16. Hi I am unable to install latest 1.6.5 update for Affinity Photo And Designer - Win10 I get message: "Configuration Error" What can happen?
  17. Hi, Our company purchased licenses for Affinity Photo, and we'd like to be able to silently push out software using either Quest KACE or SCCM. Is it possible for us to do that for Affinity Photo? Regards,
  18. Hey all. Just bought Designer for Windows. I'm running Windows 7 64-bit. When I click on the installer package and then confirm with windows that I want to run the executable, the next screen is see is a crash error titled "Affinity Designer Setup has stopped working". See attached imaged. Tried disabling Avast, closing all other software, restarting, restarting and installing in safe mode, and installing 3 or 4 of the previous releases (going back to 1.5). Same result every time (except for safe mode, which tells me installer can't run in safe mode). Any ideas? I'm kinda bummed. I just don't like paying for something I can't use. It really gets me down. Like, every time.
  19. Hi, I would like to install with SCCM (silent install). It should be possible to add the licence key to the install. Is this possible?
  20. Hi all: Sorry for my bad english.. I'm a registered user of both apps. But in the last update, i can't install them.. The install process is freeze. I can view it in the task manager ( as 32 bits apps), but nothing happens. But i can't install the previous versions. Can someone help me, please? Thanks a lot. Greets form Valencia Eduardo
  21. Hi, My app kept crashing while I was editing. So I decided to delete it and reinstall it. But all my files were gone!!! Total panic!! Luckily I had an old cloud backup so I could save most of my files. My how on earth can I reinstall Photo without losing my files (I hope nog saving and exporting them one by one, there must be an other way!).
  22. How do I install Affinity designer on 2 device that I own and use?
  23. Hello! I have been having some issues with Affinity Designer lately and wanted to reinstall the software. Can I just uninstall like normal or do I have to unregister the software before uninstalling to be able to reinstall it? Thanks
  24. Is it possible for you to add default paths to designer and photo. So when you click on import brush for example , it goes to the brush directory. Same for assessts , gradients and so on. Would save a lot of time. They should also be user definable paths. Gary
  25. Have the trial version (1.6.1.93 Trial) installed on a Win7-64 system. Just purchased the full license (1.6.2.97). Should I uninstall the trial before installing the full version? If so, should I clean the registry? (And btw, what forum application is this that you are using for this forum???)
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