DucksEverywhere
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Hello all, HALLELUJAH! It works! The solution for me was to run that Microsoft Add/Remove Programs troubleshooter. It detected Affinity, and uninstalled it successfully. That then allowed me to run the Affinity installer and install it flawlessly. I also downloaded the Revo Uninstaller while I was waiting on the troubleshoooter, Revo showed Affinity and I'm sure it would have uninstalled it successfully if the Microsoft one hadn't. Thank you all for your help, Callum
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Hmmm... I'm not sure I can change the boot sequence very easily on this laptop. It was a custom laptop from PCSpecialist in 2014. If I do go with that option, I'd probably do a reset from within the Windows settings. Any other suggestions to install Affinity? I checked the virtualstore folder, nothing related to Affinity in there unfortunately
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That sounds like a better idea. I still might reinstall Windows in the future though, as I've seen so many problems with iTunes in particular on this system (duplicate audio tracks on my families' 60GB+ song library), as well as other things. I installed Affinity a while back, when I restore, I presume it reverts everything back to as it was when Affinity was installed? I mean, will I lose games and files I have downloaded since the install?
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UPDATE: Ran CCleaner, nothing has changed. Same error message. Thinking I'm going to have to reinstall Windows. Should I reset and keep data, or clean install Windows? I have a Windows 8.1 key on the bottom of this laptop, how can I clean install using that if I need to?
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Oh my god, haha! I didn't even see the part saying it was for Windows 2000. Yeah, I'm using Windows 10. I'll give CCleaner a shot and see if it works. Thanks for the suggestion!
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Hello, I've run the .reg file, and it everything seemed to go well, no error messages there. After re-trying the "affinity-designer-1.5.3.exe" file I downloaded from your website, I still get the same error as before. I think there must be either remains of Affinity on my system, or the installer is just not co-operating. Do you know where I could start looking for any rogue affinity files? I've already searched the whole of my Program Files folder and Program Files x86.
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I see, sorry for pushing this issue it's just I need this for my work. Strange that such a large company like Serif only has one member of staff working weekends. Thanks for the help so far though.
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Well, I must say this is extremely disappointing. I was hoping a moderator would actually talk to me about my problem, not good first impressions here.
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UPDATE: I tried uninstalling Affinity Designer manually from the registry using this guide: https://support.microsoft.com/en-us/help/247501/how-to-manually-remove-programs-from-the-add-remove-programs-list Still not luck. It thinks there is still the older version installed.
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Is anyone able to help here? I really need this software for my work.
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"The older version of Affinity Designer cannot be removed. Please contact your technical support group." - just as before
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Hello Callum, I'm Callum! Thanks for the reply. I tried as you've said, but when I download the installer from the "Downloads and product keys" section of my account and run it, there is no option to repair Affinity. Have I got the correct installer?
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Hello, I'm not sure if this is where I should be posting this, but here we go: A while back I started getting notifications telling me my version of Affinity Designer was out of date. I currently have version 1.5.1.43. Upon trying to update, it encountered an error. If I try to uninstall, it says "This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package". I went into my C: drive and deleted all signs of "Affinity". When I try to install Affinity, I get "The older version of Affinity Designer cannot be removed. Contact your technical support group". Presumably, Affinity is still installed. How do I uninstall it completely now?
