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Affinity V2 apps require a DirectX 10 compatible graphics cards and above to run. To find out which version of DirectX your graphics card(s) supports please follow the below steps: Press the Windows Key + R Type dxdiag into the Run dialog and press OK This will bring up the DirectX Diagnostic Tool. Click the Display tab and look at the Feature Levels under the Drivers section - this will show you the feature levels your graphics card supports: Please Note: If you have multiple displays connected to your machine you will have multiple Display tabs listed. You need to make sure that you have the correct Display tab selected to show the correct details for any dedicated graphics card you have installed or connected.
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Yes, we will be providing MSI installers to customers who require them. This FAQ will be updated with links to MSI downloads when they become available. Yes. These are now available -
So, I posted elsewhere the problems with new installer . The SO CALLED option to install to another drive is terrible. Look that the MESS of a directory it creates It is important for a lot of COMPANIES and WORKFLOWS to have correct directory structures. The inability to INSTALL the APPS where you want is a massive problem for a lot of us in the GRAPHIC DESIGN world ( particularly in FILM ). I create graphics for movies and CONTRACT to many companies. I have had two notices this morning to stop using AFFINITY file formats and migrate to AI and EPS only. This is due to the NEW INSTALLER and they do not want to USE V2 because of it. Many of the companies and scripts and backups and a very strict workflow based on where things are and was the reason i was given. I just got away from finally use of ADOBE software. Now i have to start a SUBSCRIPTION again. This is a two fold issue in my case. FIRST off, I now need to spend more more money and go back to ADOBE . Two the companies are not PURCHASING V2 of AFFINITY Software ( one of the companies alone has 35 seats of the software ) .So now I have to output money for ADOBE and AFFINITY if i wish to keep using it. I love AFFINITY Software. Never had any complaints about what they have done or where they are going. BUT THIS IS A BIG SCREW UP in my eyes. We DON'T use ANY software that doesn't allow us a choice on where to INSTALL. PLEASE SERIF for those that are reading this and listening, Please give us the choice of the old installer and keep the users. Hope to hear something soon. Gary- 37 replies
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If I didn't notice, in the list of new properties and modifications, you neglected to mention the new dialog/form for editing Preferences. Thank you very much for me, because honestly, the previous one was really scary 🙂
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This message can occur if you don't have Microsoft App Installer installed. It can be downloaded from within the Microsoft Store here. Alternatively, you can install the app using the Powershell method as described here:
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Need help with updates.
Filmarik posted a topic in Affinity on Desktop Questions (macOS and Windows)
Hello! I need some help. I own on windows all three Affinity products: Photo, Designer, and Publisher, which I bought from the Affinity Store. I own all 3 software's. I bought them separately last year; does that mean I have no access to those new updates? I looked in the help menu and couldn't find any updates! I'm confused. Please tell me I'm wrong and that Affinity just didn't throw me from the ship. Is this morally acceptable for a loyal customer who paid for all three Affinity software products? Please tell me I'm wrong and they are still working on it and it's just because of the region or something ! And, if that's the case, does that mean there will never be any updates for me or other users who already purchased all Affinity software separately? Q: 1. Why should I pay twice for the same product to the same company when they specifically stated "free updates for existing users"?Just go to the top ''menu'' press ''help'' and press ''updates''. No more no less. 2. What is V2? Does this also apply to V2 users who, like me, will experience this when V3 is released? Extra money! Those who already paid for V2 are happy and laughing at us; just stop and think for a moment what will happen if V3 comes out. I hope I'm mistaken and just hysterical, but all things considered, it appears that I'm correct. Please correct me! I agree Affinity deserves more extra cash for their hard work, but not from loyalists who have already contributed. I would like to pay extra but backstabbing isn't how you do it. Saying one thing and changing the context isn't right, right? I love you, Affinity, but please don't go to the dark side. Thank you, waiting for your response Affinity team. (This was also posted on the Affinity Facebook thread with no reaction, no hate, no help, and was probably deleted.) just edited because of the rules.
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If you're getting the error App Installer failed to install package dependencies. Ask the developer for package when installing Affinity V2 on Windows, you will need to download and install the Microsoft.VCLibs.x64.14.00.Desktop.appx package from Microsoft here. Once installed you will be able to install Affinity V2 without any issues.
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If you're trying to install the Affinity Store or Microsoft Store version of Affinity on Windows and it's failing with the following reason: Windows cannot install package ... because the package requires architecture x64, but this computer has architecture x86. (0x80073d10) This indicates that your machine doesn't have a 64 bit CPU. Our apps require a 64 bit CPU to install and run.
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If you're trying to install the Affinity Store or Microsoft Store version of Affinity on Windows and it's failing with the following reason: Windows cannot install package ... because this package is not compatible with the device. The package requires OS version 10.0.19041.0 or higher on the Windows.Desktop device family. The device is currently running OS version 10.0.xxxxx.xxx. (0x80073cfd) This indicates that your version of Windows is not supported. Our apps require Windows 11 or Windows 10 May 2020 Update (2004, 20H1, build 19041) or later to install.
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Sometimes when our apps fail to install or crash it's possible to get additional information to help diagnose the issue from Event Viewer within Windows. If you've been asked by our support team to provide your Application Logs from Event Viewer or you're trying to find out why the app failed to install or crash for yourself, please follow the instructions provided on Microsoft's TechNet article: How to save a copy of the Event Viewer Application and System logs
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You may have been asked to provide a crash report when speaking with our support team. This will help them look into your issue further and hopefully allow our developers to figure out what caused the crash. Below are instructions explaining where the Crash Reports are stored on Windows, MacOS and iPadOS: Windows (2.1 onwards) Press the Windows Key + R to launch the Run dialog and enter the relevant app path: Affinity Store (MSIX) & Windows Store: Photo - %USERPROFILE%\.affinity\Photo\2.0\CrashReports\reports Designer - %USERPROFILE%\.affinity\Designer\2.0\CrashReports\reports Publisher - %USERPROFILE%\.affinity\Publisher\2.0\CrashReports\reports Affinity Store (EXE) : Photo - %appdata%\Affinity\Photo\2.0\CrashReports\reports Designer - %appdata%\Affinity\Designer\2.0\CrashReports\reports Publisher - %appdata%\Affinity\Publisher\2.0\CrashReports\reports Our crash reports will have a filename that's made up of random alphanumeric characters and will have a .dmp extension. Please send us this file. macOS Open the Console app from Applications > Utilities. In the left hand panel click Crash Reports - you will see a list of Crash Reports. Find the relevant crash report - it should display the app's name in the Process Name column. Right click and select Reveal in Finder. Please send us the .crash file. iPadOS Go to Settings > Privacy > Analytics > Analytics Data You will see an alphabetical list showing all crash reports on your iPad. Find and open the one that corresponds to the Affinity app that's crashing. Click Share to save to an .ips file and save it to a cloud service.
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If you're having issues launching Affinity V2 and you suspect that OpenCL compute acceleration is causing the issue. you can force the app to disable OpenCL on launch. 1. Clear User Data Method Launch the app with the CTRL key held down. When the Clear User Data window appears, make sure the only option selected is Disable Hardware Acceleration and click Clear. The app will now launch without Hardware Acceleration enabled. 2. No OCL Flag Method Using the --no-ocl flag will disable OpenCL for this and subsequent launches meaning you only have to use --no-ocl once and is not necessary for subsequent launches. MSIX / MS Store To use the flag, press the Windows Key + R on your keyboard to open the Run dialog and then type CMD and press Enter. This will launch Command Prompt. Affinity Photo: Type in %LocalAppData%\Microsoft\WindowsApps\AffinityPhoto2.exe --no-ocl and press Enter - the app will now launch. Affinity Designer: Type in %LocalAppData%\Microsoft\WindowsApps\AffinityDesigner2.exe --no-ocl and press Enter - the app will now launch. Affinity Publisher: Type in %LocalAppData%\Microsoft\WindowsApps\AffinityPublisher2.exe --no-ocl and press Enter - the app will now launch. EXE/MSI To use the flag, press the Windows Key + R on your keyboard to open the Run dialog and then type CMD and press Enter. This will launch Command Prompt. *Presuming you have the app installed in the default location, type in cd "C:\Program Files\Affinity\Photo 2\" and press Enter. Now type Photo --no-ocl and press Enter - the app will now launch. *If you installed the app to a different location or you're using Affinity Publisher or Designer, please update the location to point to correct folder.
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AD version: 1.10.5.1342 OS: Windows 11 Home, version 10.0.22000 Build 22000 When I have the color chooser window open, if I select an object and change its fill, and then select another object, everything in the window updates except the hue slider. It updates if go from object to object without changing the color, but if I change the color of one object, everything I select after that doesn't update the hue slider. See attached image where hue slider is in yellow are when it should be around pink/purple.
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If the Affinity apps are crashing when typing into the Font selection box please uninstall the following updates dependant on your version of Windows: Windows 11: KB5017264, KB5017267, KB5017271, KB5017859, KB5018341, KB5018546, KB5018859, KB5020695, KB5020617 Windows 10: KB5013887, KB5017262, KB5017266, KB5017858, KB5018329, KB5018543, KB5018544, KB5018545, KB5020613 Some users have also reported crashes/issues when placing images, updating resources, adding pages, amending table columns and converting colour profiles. If you're suddenly experiencing crashes when performing actions which worked previously it is also recommended that these updates be uninstalled. If you're unsure on how to uninstall these updates, please follow the below: Press the Windows Key + R and enter 'Control Panel' Go to 'Uninstall a program' Select 'View Installed updates' Find the associated KB number, right click and select 'Uninstall' Restart your PC On Windows 11 you may need to press the Windows Key and search for 'Uninstall Updates'. You will then be able to uninstall the relevant update. This update can then be hidden to prevent it being installed with future updates by following the guide in the link below. https://pureinfotech.com/show-hide-updates-windows-11/ -
I frequently need to lo load quite complex PDFs, containing multiple nested groups, and edit them in Photo. These are BIG PDFs with thousands, maybe tens of thousands of items, but the problem is not to do with size, I can replicate on small PDFs. None of the items is labelled and they are generated automatically so different parts of an image that are all visually adjacent may be in very different groups within the PDF. I can do almost anything I need, but the process is extremely tedious because of a selection problem I can't seem to get round. If I select an item in the loaded PDF, most times it takes me to a Level 1 Group in the Layers Panel, but not the item. If I then open the group in the Layers Panel, select a random item in the group and then try again, it will take me to a Level 2 group in the Panel. Repeating this process multiple times I eventually get to the item I am trying to select. Clearly Affinity knows where the item is, because it always takes me to the right next level group in the Layers Panel, but it doesn't open the group and it doesn't go any further until I open the group manually choose a random item within the group and then click again on the image. So my experience is that to get to an item in say a Level 4 group takes a minimum of 16 clicks, normally more like 20-25. Now I'm sure I'm missing something, but I can't find anything that addresses this issue anywhere. Find in Layers Panel <Ctrl K> is no different. Solutions, good ideas would be much appreciated. I had about 20 items to select and adjust this morning. It should have taken me much less than a minute, not the 15 minutes it actually took me. Platform is Windows 10. I have also tried in Designer - it is no different. I have used Affinity since it first came out, so I am not a novice, but this one has me beat. Martin -
Updates are free for existing customers and more information on how to update your Affinity V2 app(s) can be found here: https://affinity.serif.com/learn/how-do-i-install-affinity-updates/
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Before going any further, please make sure that you're using a supported operating system. Affinity V2 WILL ONLY INSTALL AND RUN on Windows 11 & Windows 10 May 2020 Update (2004, 20H1, build 19041) or later. To find out which version of Windows you're running, please read this from Microsoft. Affinity V2 & .MSIX If you've purchased Affinity V2 for Windows directly from the Affinity Store, you will have downloaded an MSIX package. MSIX packages are a modern and reliable installation package which means install and uninstall issues are rare. You can read more about our decision to use MSIX here. However, if you run into issues when trying to install or uninstall Affinity V2, please try the below suggestions: Check you're not getting one of the below install errors: Error 0x80073D10 Error 0x80073CFD Error 0x80073CF3 App Installer failed to install package dependencies App didn't start Additional MSIX Error Codes Access is Denied (0X80070005): Please use PowerShell command below Opening the package from location failed: Please use PowerShell command below Cannot open app package - error In parsing the app package Sideloading is blocked by policy App Installer Download: If you don't have an app installed to open the .MSIX file you may need to download and install App Installer from the Microsoft Store here. Use PowerShell Instead: You can also install MSIX packages via PowerShell by opening PowerShell as Admin and then using the following command, presuming you have downloaded the MSIX to your Downloads folder: Add-AppxPackage -Path "C:\Users\MyUserName\Downloads\affinity-designer-2.0.3.msix" -DependencyPath "https://aka.ms/Microsoft.VCLibs.x64.14.00.Desktop.appx" Log Files If you're still having issues installing our apps and you're not getting one of the errors listed above, you can check the MSIX installation logs in Event Viewer by going to: Application and Services Logs > Microsoft > Windows > AppxDeployment-Server > Microsoft-Windows-AppXDeploymentServer/Operational App Fail to Uninstall Apps can be uninstall via Settings > Apps > Apps & Features but if that fails for whatever reason, you can try uninstalling via PowerShell using the following command: Remove-AppxPackage -Package "SerifEuropeLtd.AffinityPhoto2_2.0.0_x64__v5ap6qg21y3cg" You can use AppxPackage –AllUsers -Name *Affinity* Cmdlet in PowerShell to find the correct Package Name before running the above command.
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If you're looking to access Affinity V2 from another app on Windows - for example, using Affinity Photo V2 as an External Editor in Raw Therapee, you will need to point to the app's execution alias. They can be found here (assuming default installation location): Affinity Photo V2: C:\Users\[USERNAME]\AppData\Local\Microsoft\WindowsApps\AffinityPhoto2.exe Affinity Designer V2: C:\Users\[USERNAME]\AppData\Local\Microsoft\WindowsApps\AffinityDesigner2.exe Affinity Publisher V2: C:\Users\[USERNAME]\AppData\Local\Microsoft\WindowsApps\AffinityPublisher2.exe
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If you've purchased Affinity V2 for Windows directly from the Affinity Store, you will have downloaded an MSIX package. You will notice when installing Affinity V2 you will not be offered the ability to change the installation path. This is expected and is down to how MSIX packages work. All Windows Apps are installed to the default drive set in Settings > System > Storage. There are two options to change where Affinity V2 is installed to: Temporarily change "Where new content is saved" by going to Settings > System > Storage > More / Advanced Storage Settings > Change where new contact is saved and select the required drive from the New apps will save to: dropdown menu. Once you've installed the app to the new drive, you can revert this setting back to Local Disk (C:) Move the app to a different drive once installed by going to Settings > Apps > Apps & Features selecting the Affinity App and clicking Move Please note: It's only possible to pick the drive where you want the app installed to but not the full location. Unfortunately, this is handled by Windows and cannot be changed by the user.
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If you purchased Affinity V2 for Windows directly from the Affinity Store, you will have downloaded an MSIX package. You will notice when installing Affinity V2 you will not be offered the ability to create a Desktop shortcut. This is expected and is down to how MSIX packages work. However, you can manually create a desktop shortcut after installation. Go to Start > Run and enter Shell:AppsFolder and press OK - This will take you to a folder where you can drag and drop a copy of the Affinity V2 shortcut to your desktop.
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We're aware of an issue related to Intel's range of Arc GPUs and our apps crashing on launch due to OpenCL. This particular issue is currently logged with our developers for further investigation. You will need to disable OpenCL for our apps to launch without crashing. To do this you can turn off OpenCL Hardware Acceleration by following the steps described in [FAQ] How can I disable OpenCL compute acceleration on Windows? or can you use @v_kyr's Affinity OpenCL Disabler tool from here.
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some time ago I saved a paragraph format , justification, text font and size etc. I remember there was a key board short cut option and I chose 'control 1' for one style and 'control 2' for another. Since then something strange has happened when I key in 1 or 2 without pressing control key the open text box is reformated instead of typing 1 or 2. So basically, now I can't type 1 or 2 . I only created this short cut once, a while back and I cant remember how I did it. Obviously this is a big problem, any help would be greatly appreciated. -
Hello / Hallo, I am currently looking for a way to insert the eighth part of a squad into text. I found options for a full or half squad and others, but not for the eighth part, which surprises me as I learned this as an important part of micro-typography. Can someone help me out, e.g., is this space hidden with another name or can be defined/inserted manually? (And sorry in case the English terms don't fully match; English is not my first language). ---- Ich suche derzeit nach einer Möglichkeit, ein Achtelgeviert in den Text einzufügen. Ich habe Optionen für ein halbes oder ganzes Geviert und auch andere Geviert-Teile gefunden, aber keine Option für ein Achtelgeviert. Was mich wundert, weil ich dieses Abstandsmaß als wichtigen Bestandteil in der Mikro-Typografie gelernt habe. Kann mir hier jemand weiterhelfen; versteckt sich dieser Abstand bspw. hinter einem anderen Namen oder kann manuell definiert/eingegeben werden? Thanks in advance / Danke im Vorraus, M.K. -
I know this thread is very old now, but I was also looking for the German keyboard shortcuts and I found them here for Mac: https://affinity.help/photo/de.lproj/index.html?page=pages/Workspace/shortcuts.html?title=Tastaturkürzel# I think they are all still the same however my German keyboard does not have the [] brackets as main keys (on mine it is Alt/Option 5 and 6), so I am not sure how to shortcut the use of the paintbrush without them. The German shortcuts also have the same brackets listed as the shortcut, so I admit I am confused.
