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  1. I've just installed Affinity Photo on my MacBook Pro and my question is this: Can I also install the software on my iMac? I've searched the forums using "install," "multiple," and "computers," but nothing came up. ONepenthe
  2. Hello , I bought today Affinity Photo , the new 1.9.2 and tried to install it . But no success . It say this : The older version of Affinity Photo cannot be removed. Contact your technical support group. Found the troubleshooting page , but nothing worked for me .. Also found nothing in this forum .. What to do ??? Im using WIN 10 64bit. (moved from other disc this year after PC upgrade) + Got all updates aplicationslog.evtx csystemlogs.evtx
  3. So I really want to get into graphics design, And I really wanna purchase affinity. Decided to download and install the Trial only to be stopped by an error "fail to start setup. please contact technical support". I've been digging through all these different threads with fixes but nothing seems to work. 1. Updated all drivers, windows and graphics drivers. 2. Tried changing the color profiles. 3. Restarted several times. 4. Tried installing older versions 5. Virus and malware scans My brother tried downloading the software a few days before me and it worked without issue. Fo
  4. Hi there, I tried up update Affinity Photo from 1.9.0 to 1.9.1 last night, but I had an error show up during the installing stage which then led to the following message appearing: "Error writing to file: C:\Program Files\Affinity\Photo\d3dcompiler_47.dll. Verify that you have access to that directory." Has anybody encountered this issue? If so, does anybody know how to resolve it? Thanks in advance. P.S. I also had the same problem with trying to update Affinity Designer from 1.9.0 to 1.9.1. The Affinity folder has also seemingly disappeared from my C:\ Drive.
  5. Hi there, I was trying to update Affinity Designer from 1.9.0 to 1.9.1 last night, but I ended up having an error during the installing phase and it came up with an error that said the following: "Error writing to file: C:\Program Files\Affinity\Designer\d3dcompiler_47.dll. Verify that you have access to that directory." Has anybody else encnountered this issue? If so, does anybody know how to solve it? Thanks in advance. P.S. I also tried to update Affinity Photo from 1.9.0 to 1.9.1 and that appeared to have the same issue. The Affinity Folder has seemingly disappeared f
  6. Hi, Affinity-photo failed to install and I got this pop-up message: The application has failed to start because it's side by side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe for more detail. Could you please help me fix this. Thank you.
  7. Trying to installed Affinity Publisher on Windows Pro 10, When I tried, I got: Setup cannot proceed for the following reasons: 64-bit CPU not found. I have a Flex 5G 14Q8CX05 computer, System type: 64-bit operating system, arm-based processor and windows 10 Pro. Help, what can I do.
  8. With install on iPad from Apple store how many installs are there?
  9. Hi everyone, After a recent windows update, Affinity Photo won't open. I read through the FAQ trying various things to solve the problem including trying to uninstall which proved problematic and reinstalling which I have been unable to do. I rolled back Windows and managed to reinstall but had the same problem once Windows updated again. Pasted below is the setupUI.log. Any help would be appreciated. +Startup: 2020-10-08 8:49:53 PM +OS version: 10.0.19041 +ProductName: Photo +ProductType: Retail +Opening HKLM... + OK +Opening registry key: 'SOFTWARE\Serif\Affinity\Pho
  10. It is quite annoying to overcome the problem with the TEMP directory set to another location than the default windows one. It would be nice to provide an installation ZIP file, so we can extract its content to "somewhere else" and run SetupUI.exe from another location. For example from the very same directory in the changed TEMP directory, where it originally fails to run from. :-)
  11. I have not used my laptop for some time, so I allowed it to update my Windows 10 system to ver 10240. I then downloaded the latest versions of Affinity Photo and Designer. In each of these I got the message "Supported Windows Version not found. Checking with the system dialogue, It tells me I have a 64-bit operating system on a 64-bit processor. Both the old versions of Photo and Designer still work OK, but invite me to update, which I did. John
  12. Hi! I had a trial version, but I decided to buy the full version. After activating the product, I cannot install the update. Oddly enough, I can't uninstall an earlier product. The first two screens are for update and installation, and the last one shows the problem during uninstallation. Please help. btw I was looking for the Affinity.msi file. He is nowhere to be found.
  13. How do I install .afdesign files, like the Fineliner Broken Lines.afdesign file, for example?
  14. Going through the suggested process to install the Free Macro Pack supplied by Affinity, I find that the macros are installed under the Library tab, not the Macros tab. In fact, if I go to the Macros tab and click on Import Macros, and navigate to the Free Macros Pack, none of the items in the Macros Pack will be available to choose.
  15. The Shiznizzle brushes say they have been imported but are not in my list I purchased Shiznizzle and Concept Master today. Everything installed fine to Affinity Photo windows desktop except the brushes for Shiznizze. I tried import twice (because I thought I forgot to import them on the first go), and I tried drag and drop the 3rd time. I got notifications each time that the brushes had imported successfully, and the second and third time it added 2 and 3 after the name of the brush. New brushes always appear at the bottom of my list, but I went through my list of brushes multi
  16. My account registration is not working, it gives me an error. I have received an User ID and Validation Key, but when entering them to validate my account, it gives me an error. I need to install a second copy of my Affinity Photo in my Macbook, I will be away from my office and I need to work. How can I achieve this?
  17. Hi! I've bought Affinity Photo and Designer via AppStore few years ago. I see both of them in my purchases but when I try to install them (click on cloud icon) the spinner appears but nothing happens. I've tried to wait for a long time, nothing changes. MacPro 5.1, OSX Mojave. There is no info why apps can't be installed. I have them installed on Yosemite (previous system I've used). Is that possible that there is no way to install them on new system if they exist on other one even if I don't use them? Any help will be great.
  18. Is there any problem with the latest version? I can't install it. I'm using Windows 10 version and meet all the system requirements.
  19. See graphic below. Beta 1.8.4 fails to install on a Windows 7 machine which has been running Afinity software without a hitch lmv968@yahoo.com
  20. Hello, I'm not sure if this is where I should be posting this, but here we go: A while back I started getting notifications telling me my version of Affinity Designer was out of date. I currently have version 1.5.1.43. Upon trying to update, it encountered an error. If I try to uninstall, it says "This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package". I went into my C: drive and deleted all signs of "Affinity". When I try to install Affinity, I get "The older version of Affinity Designer cannot be remov
  21. Install timed out (or at least after 90 minutes I assumed it did). Now the setup will not continue, cannot uninstall anything because its not installed, cannot re-install because it just says it failed. Trying to install the trial. Would love to purchase but not without a test run. Ray FirstTime_Setup.log FirstTime_SetupUI.log SecondTime_Setup.log SecondTime_SetupUI.log
  22. Hello, Following a request to update Affinity Publisher, I proceeded to download and install version 1.7.3, however after a minute the software closed. All other tests caused the same problem of inadvertent closure. So I uninstalled Publisher, I downloaded version 1.7.3 again and proceeded to install. The installation fails with the message "Failed to install". Windows 10 operating system up to date. Net.Framework 4.8. Would you have a solution to offer me? Thanking you.
  23. I'm having issues getting Affinity Designer to install on my Windows 10 laptop. The installation guide loads, it asks for an install location, I choose the default and select okay. The system asks if Affinity can make changes to my computer, and I select yes. It goes into the installation window briefly and then fails. The error message only reads "setup failed" in the dialog box. I'm running a Dell Latitude Ultrabook E7450, running Windows 10pro 64x, intel i7 2.7 GHz, 8gb ram, with 100 GB of free space on it. Any help here would be appreciated. I use the program on my iMac and would lov
  24. Dear forum, dear support team, I had upgraded the long path from Windows 7 to Windows 8.1 (each update had to be installed for 7, then upgrade to Win8, then install each update, then upgrade to 8.1, then install each update (took 3 days to complete)) As I found out later, everything survived, EVEN the installed applications, but NOT %windir%\installer, where all the setup files are stored, weirdly. I did, however, finally fire up Affinity Designer and got informed that there is an update available. Of course I went and get it (same for Affinity Photo). Next, I did right click on
  25. My install of 1.7.2 for Publisher fails on setup. I've have downloaded the file again but install still fails. Tried reinstalling 1.7.404 but it now fails. Any help would be appreciated.
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