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  1. Please help. I have downloaded the Affinity suite, Photo, Designer and Publisher to my PC laptop Windows 10 version 22H2. None of the apps are responsive. Please assist. What else should I be doing. And also how to I register the license? Thank You Sandra
  2. Yes, we will be providing MSI installers to customers who require them. This FAQ will be updated with links to MSI downloads when they become available. Yes. These are now available
  3. Pros: MSI had an installation success rate of ~85% (and we have many requests to our tech support team for v1 install failures). MSIX promises a 99.9% success rate. MSI requires admin privileges to install. MSIX installs per-user, but files are deduplicated so that disk space isn't wasted. MSI apps are not sandboxed from other applications, meaning other applications can break those apps (we have seen this with several third-party apps in the past). MSIX apps are sandboxed to prevent this. MSI updates require a manual download of the full ~550mb installer which must be manually installed. MSIX can perform in-app delta updates which are smaller and faster. MSI updates can only be performed one at a time. MSIX can update all three apps simultaneously. MSI cannot guarantee that an uninstall will leave your machine in the exact state prior to install. MSIX installs are segregated and don't rely on the registry or special filesystem locations meaning an uninstall always leaves you in a clean state. Installation and app data paths are cleaned on uninstall. MSI apps cannot integrate with Microsoft Photos app to provide "Edit In..." style features. MSIX can. MSI does not require a digital signature. MSIX does (this means any MSIX that appears to be from Serif, will be guaranteed to be from us and only us). Cons: MSI can allow the user to change the installation directory. MSIX can move installed apps to different drives, but it cannot choose a specific directory (due to the sandbox). See below: MSI can allow an option to install a desktop shortcut. MSIX doesn't provide this as an option, but you can pin the apps to either the Start Menu or the Taskbar. There is also the secret Shell:AppsFolder location in Explorer that allows you to right-click or drag the icon to your Desktop for a shortcut as a workaround if you need it. MSI has easy discovery of undocumented app locations for launching from a third-party. MSIX hides the install location due to the sandbox, but we use App Execution Alias to enable this scenario. You can find the aliases in the following location: C:\Users\username\AppData\Local\Microsoft\WindowsApps\AffinityDesigner2.exe C:\Users\username\AppData\Local\Microsoft\WindowsApps\AffinityPhoto2.exe C:\Users\username\AppData\Local\Microsoft\WindowsApps\AffinityPublisher2.exe Remembering to replace username with your Windows username. Also, those paths are already in your %PATH% variable so you can often launch them without even specifying the full path, e.g. just AffinityPhoto2.exe. There are bugs in some third-party applications with the App Execution Alias , and the next post includes aflaunch.exe as a work around if you need that instead.
  4. Hi Guys, misx package are only supported from Windows Verison 10.0.19041.0 and up. Is there any chance do get the installation as an exe file. thanks Martin
  5. I have a macOS updated to current Ventura software, I downloaded all of my V1 and V2 affinity apps from the developers site. First I installed V2 Migrated V1 into V2 when prompted Then I erased all V1 apps as best I could from Mac OS I have yet to see what this did or any effects this will have if any at all. Im interested in creating as much space on my computer as possible by getting rid of all V1 package contents, cache, etc. Can anyone tell me if there is a efficient way to do this manually and with out a cleaner. in my experience the cleaners still tend to leave a lot behind and id like to trash all of the old V1 contents. I just can’t remember which folders I should check in macOS , any help would be great ! Im also interested to know about the best way to install/uninstall 1) Install/uninstall A. Did you Uninstalled V1 affinity apps to include photo, designer, publisher, before you installed the V2 version? OR B. Did you Install V2 and then uninstall V1 apps after ? Did you encounter Any problems? did you find a solution? 2) Migrate V1 into V2 A.Did you migrate V1 into V2 when prompted ? OR B.Did you decide not to migrate V1 to V2 and install plug-ins add-ons etc. afterwards ? Did you encounter Any problems? did you find a solution? *ANY INFOR YOU ARE ABLE TO CONTRIBUTE TO THE QUESTIONS ABOVE ARE APPRECIATED Thanks !
  6. Hello, I am trying to install the Demo-Versions of the new V2 Windows-Apps but everytime I press "Install" in the installer the installer just stops responding and working. Is there already a solution for that problem and am I just missing it? - Pluh
  7. This message can occur if you don't have Microsoft App Installer installed. It can be downloaded from within the Microsoft Store here. Alternatively, you can install the app using the Powershell method as described here:
  8. So , Just went to install these programs and I CANNOT CHOOSE where to install them. Sorry to say this . BUT THIS IS BS. I don't have any programs installed on my C Drive. Its WINDOWS Only. This is massive oversight. Not to mention you haven't told anyone about this. I don't use APPS from the MICROSOFT STORE EVER. I bought this from SERIF. How do you install this to a different drive? I have a 1TB M.2 drive dedicated to programs for the sake of safety and backup. PLEASE LET ME KNOW how to fix this. Or i will be asking for a REFUND. NOT HAPPY> Gary
  9. If you're getting the error App Installer failed to install package dependencies. Ask the developer for package when installing Affinity V2 on Windows, you will need to download and install the Microsoft.VCLibs.x64.14.00.Desktop.appx package from Microsoft here. Once installed you will be able to install Affinity V2 without any issues.
  10. If you're trying to install the Affinity Store or Microsoft Store version of Affinity on Windows and it's failing with the following reason: Windows cannot install package ... because a different package ... with the same name is already installed. Remove package ... before installing. (0x80073cf3) This indicates that there's already an existing version of the app installed. An example of this would be downloading and installing V2 directly from the Affinity Store and then trying to install Affinity V2 again directly from the Microsoft Store. You can go to Apps > Apps & features to see if you have an existing version installed. Please Note: Because of this behavior it's not possible to have both the Affinity Store and Microsoft Store versions of Affinity V2 apps installed alongside each other on the same device.
  11. Before going any further, please make sure that you're using a supported operating system. Affinity V2 WILL ONLY INSTALL AND RUN on Windows 11 & Windows 10 May 2020 Update (2004, 20H1, build 19041) or later. To find out which version of Windows you're running, please read this from Microsoft. Affinity V2 & .MSIX If you've purchased Affinity V2 for Windows directly from the Affinity Store, you will have downloaded an MSIX package. MSIX packages are a modern and reliable installation package which means install and uninstall issues are rare. You can read more about our decision to use MSIX here. However, if you run into issues when trying to install or uninstall Affinity V2, please try the below suggestions: Check you're not getting one of the below install errors: Error 0x80073D10 Error 0x80073CFD Error 0x80073CF3 App Installer failed to install package dependencies App didn't start Additional MSIX Error Codes Access is Denied (0X80070005): Please use PowerShell command below Opening the package from location failed: Please use PowerShell command below Cannot open app package - error In parsing the app package Sideloading is blocked by policy App Installer Download: If you don't have an app installed to open the .MSIX file you may need to download and install App Installer from the Microsoft Store here. Use PowerShell Instead: You can also install MSIX packages via PowerShell by opening PowerShell as Admin and then using the following command, presuming you have downloaded the MSIX to your Downloads folder: Add-AppxPackage -Path "C:\Users\MyUserName\Downloads\affinity-designer-2.0.3.msix" -DependencyPath "https://aka.ms/Microsoft.VCLibs.x64.14.00.Desktop.appx" Log Files If you're still having issues installing our apps and you're not getting one of the errors listed above, you can check the MSIX installation logs in Event Viewer by going to: Application and Services Logs > Microsoft > Windows > AppxDeployment-Server > Microsoft-Windows-AppXDeploymentServer/Operational App Fail to Uninstall Apps can be uninstall via Settings > Apps > Apps & Features but if that fails for whatever reason, you can try uninstalling via PowerShell using the following command: Remove-AppxPackage -Package "SerifEuropeLtd.AffinityPhoto2_2.0.0_x64__v5ap6qg21y3cg" You can use AppxPackage –AllUsers -Name *Affinity* Cmdlet in PowerShell to find the correct Package Name before running the above command.
  12. Hello, I'm not sure if this is where I should be posting this, but here we go: A while back I started getting notifications telling me my version of Affinity Designer was out of date. I currently have version 1.5.1.43. Upon trying to update, it encountered an error. If I try to uninstall, it says "This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package". I went into my C: drive and deleted all signs of "Affinity". When I try to install Affinity, I get "The older version of Affinity Designer cannot be removed. Contact your technical support group". Presumably, Affinity is still installed. How do I uninstall it completely now?
  13. Hi, I am going to change the hard drive of my PC and I will have to reinstall the windows 10 system or maybe I will update to windows 11. I would like to know if I will not have problems in re-installing my affinity photo and Designer software and use my current activation key or if I have to buy the product again. thanks for your support.
  14. I've just installed Affinity Photo on my MacBook Pro and my question is this: Can I also install the software on my iMac? I've searched the forums using "install," "multiple," and "computers," but nothing came up. ONepenthe
  15. Hello , I bought today Affinity Photo , the new 1.9.2 and tried to install it . But no success . It say this : The older version of Affinity Photo cannot be removed. Contact your technical support group. Found the troubleshooting page , but nothing worked for me .. Also found nothing in this forum .. What to do ??? Im using WIN 10 64bit. (moved from other disc this year after PC upgrade) + Got all updates aplicationslog.evtx csystemlogs.evtx
  16. So I really want to get into graphics design, And I really wanna purchase affinity. Decided to download and install the Trial only to be stopped by an error "fail to start setup. please contact technical support". I've been digging through all these different threads with fixes but nothing seems to work. 1. Updated all drivers, windows and graphics drivers. 2. Tried changing the color profiles. 3. Restarted several times. 4. Tried installing older versions 5. Virus and malware scans My brother tried downloading the software a few days before me and it worked without issue. For some reason I don't have the SetupUI.log files. they just don't generate. Im hoping someone could help me asap. below is the only file in the file location. Really looking forward to using this program. Setup.log
  17. Hi there, I tried up update Affinity Photo from 1.9.0 to 1.9.1 last night, but I had an error show up during the installing stage which then led to the following message appearing: "Error writing to file: C:\Program Files\Affinity\Photo\d3dcompiler_47.dll. Verify that you have access to that directory." Has anybody encountered this issue? If so, does anybody know how to resolve it? Thanks in advance. P.S. I also had the same problem with trying to update Affinity Designer from 1.9.0 to 1.9.1. The Affinity folder has also seemingly disappeared from my C:\ Drive.
  18. Hi there, I was trying to update Affinity Designer from 1.9.0 to 1.9.1 last night, but I ended up having an error during the installing phase and it came up with an error that said the following: "Error writing to file: C:\Program Files\Affinity\Designer\d3dcompiler_47.dll. Verify that you have access to that directory." Has anybody else encnountered this issue? If so, does anybody know how to solve it? Thanks in advance. P.S. I also tried to update Affinity Photo from 1.9.0 to 1.9.1 and that appeared to have the same issue. The Affinity Folder has seemingly disappeared from my C:\ Drive now.
  19. Hi, Affinity-photo failed to install and I got this pop-up message: The application has failed to start because it's side by side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe for more detail. Could you please help me fix this. Thank you.
  20. Trying to installed Affinity Publisher on Windows Pro 10, When I tried, I got: Setup cannot proceed for the following reasons: 64-bit CPU not found. I have a Flex 5G 14Q8CX05 computer, System type: 64-bit operating system, arm-based processor and windows 10 Pro. Help, what can I do.
  21. With install on iPad from Apple store how many installs are there?
  22. Hi everyone, After a recent windows update, Affinity Photo won't open. I read through the FAQ trying various things to solve the problem including trying to uninstall which proved problematic and reinstalling which I have been unable to do. I rolled back Windows and managed to reinstall but had the same problem once Windows updated again. Pasted below is the setupUI.log. Any help would be appreciated. +Startup: 2020-10-08 8:49:53 PM +OS version: 10.0.19041 +ProductName: Photo +ProductType: Retail +Opening HKLM... + OK +Opening registry key: 'SOFTWARE\Serif\Affinity\Photo\1'... + OK +Reading registry data... + Photo Install Path: [not found] + Photo Desktop shortcut: 1 +Getting ProgramW6432 environment variable... + OK +Install path not found, using default: C:\Program Files\Affinity\Photo +Opening MSI database: Affinity.msi +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: 1.8.5.703 +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: {E0A227B9-8299-48C6-9FB2-71140FEF82B4} +Install state: -1 + IsThisVersionInstalled: False +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: {21399BDD-4C2C-4565-9426-410BDC894DA7} +MsiEnumRelatedProducts: 259 + IsAnyVersionInstalled: False +ProductCode: {E0A227B9-8299-48C6-9FB2-71140FEF82B4} +ProductVersion: 1.8.5 +InstallType: Normal +Initialising main window... + OK +Main window loaded +Unhandled exception: + Message: The image data generated an overflow during processing. + StackTrace: at System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation() at System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format) at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation() at System.Windows.Media.Imaging.BitmapImage.EndInit() at System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource, RequestCachePolicy uriCachePolicy) at System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource) at SetupUI.MainWindow.UpdateImage() at SetupUI.MainWindow.OnLoaded(Object sender, RoutedEventArgs e) at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e) at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent) at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root) at MS.Internal.LoadedOrUnloadedOperation.DoWork() at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks() at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks() at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget) at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget) at System.Windows.Media.MediaContext.Resize(ICompositionTarget resizedCompositionTarget) at System.Windows.Interop.HwndTarget.OnResize() at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam) at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam) + Inner message: Overflow or underflow in the arithmetic operation. + Inner stackTrace:
  23. It is quite annoying to overcome the problem with the TEMP directory set to another location than the default windows one. It would be nice to provide an installation ZIP file, so we can extract its content to "somewhere else" and run SetupUI.exe from another location. For example from the very same directory in the changed TEMP directory, where it originally fails to run from. :-)
  24. I have not used my laptop for some time, so I allowed it to update my Windows 10 system to ver 10240. I then downloaded the latest versions of Affinity Photo and Designer. In each of these I got the message "Supported Windows Version not found. Checking with the system dialogue, It tells me I have a 64-bit operating system on a 64-bit processor. Both the old versions of Photo and Designer still work OK, but invite me to update, which I did. John
  25. Hi! I had a trial version, but I decided to buy the full version. After activating the product, I cannot install the update. Oddly enough, I can't uninstall an earlier product. The first two screens are for update and installation, and the last one shows the problem during uninstallation. Please help. btw I was looking for the Affinity.msi file. He is nowhere to be found.
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