StevenS

Hi @Joseph Kunz, There is no requirement for you to post on our forum if you have also sent us an email. It only doubles our workload and slows down our response times. As we advised via email please try adding "D-" to the start of the postcode. The code you enter on our site needs to match the exactly that which is registered for the payment method. PayPal silently apply D- to all German postal codes. If you continue to have issues, please feel free to contact us directly via affinity@serif.com

Hi @Abdullah Bin Zaman, welcome to the Affinity forum. Our sincere apologies, due to a temporary issue on our site at the time of your purchase, the payment in question was taken by our payment gateway Digital River but that did not create an order on our site. We do not have way to create an order once this occurs but we are working with Digital River to get the funds returned to you at the earliest convenience and will update you on the progress as soon as we can. Should you wish to place an order whilst this takes place you can do, alternatively if you prefer to wait for the funds to be returned we fully understand.

Hi @Huskii, Welcome to the Affinity forum. Due to the nature of the reasons for the 13 failed purchase attempts, can you please contact affinityorders@serif.com so that we are able to provide more details for you.

Update to this post - previous answers have been hidden to avoid confusion. Unfortunately there is currently no way to gift the Affinity apps, sorry. One work around would be to place an order using their name and email address but your payment details, however this method is only possible if the recipient does not already have an Affinity Store account. Another solution would be to purchase an Apple/Microsoft gift card, for the recipient to purchase via those respective stores.

Hi @SamuelE, welcome to the forum. Due to the nature of this enquiry we have responded to your email with an update on this. Should any other users finding this post have a similar issue in the future, please contact affinityorders@serif.com and we can look in that further for you.

Hi @jbofjrj, Thanks for the update, that is great news. With regards to the password, there should not be any restrictions on complex passwords however we did have our team take a look over this and they do believe that whatever may have been preventing you from applying the original password, should no longer cause that issue and that you should now be able to apply the password you initially intended to use from with your Affinity Store account. If you find this is still not possible, please do let us know.

Hi @jbofjrj, welcome to the Affinity forum. We are sorry to hear about your experience and we are hearing of this happening from other users of the last few days but have not been able to replicate it ourselves. We are aware that you would have personal details on screens so are you able to create a screen recording of what happens when you go through the process and send it to affinity@serif.com marked for my attention so we can hopefully get to the bottom of why this might be happening?

Hi @hawkeye1659, welcome to the Affinity forum! We are sorry to hear about your experience whilst attempting to place an order through the Affinity Store. We have taken a look and checked over our payment portal but have been unable to replicate the issue you have reported. The most common fix is to ensured that your web browser and anti-virus software is up-to-date, also check that there aren't any browser plugins that may be preventing progress, the best way to do that is to try a different browser entirely. If the issue persists on that device, we also recommend trying the above suggestions from another device, maybe a tablet or a smart phone.

Hi @amnoo, welcome to the Affinity forum. Please see the forum post linked below for help activating any of our V2 apps https://forum.affinity.serif.com/index.php?/topic/167878-how-do-i-licence-and-register-affinity-v2-apps/ If you still have trouble with activation, please see the troubleshooting section at the bottom of the post linked above.

Hi @jbzeto, To login to your account and access a past order, please head to the Affinity website and enter your email address along with your password within the relevant fields, and then click Sign In. If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email. Once you’re in your Affinity Account select Downloads & product keys. You will then see a list of your orders along with a Download button beside each one. Click the button next to the relevant order to begin the download. The one you are looking is the oldest order on the account that Order ID begins with the letter B. If you need a more precise pointer, please contact affinity@serif.com.

Hi Gianni, I have been unable to locate any purchases or an Affinity Store account registered to the email address you use for the forum. Could you please contact us via affinity@serif.com and let us know either an old Order ID or the other email address so that we are able to look in to this further for you?

Hi @Angel Silverwings, So that we can look in to this further could you please let us know below or via email (affinity@serif.com) which web browsers you used when attempting to sign in to your Affinity Store account, and also the version numbers of those web browsers. Can you also please confirm whether you have any browser plug-ins installed.

Hi @Irwan, welcome to the Affinity forum. As we advised in response to your Instagram DM on the same subject earlier today - We will have more news to share on this in the months ahead - should you wish to register your interest ahead of time, please contact corpsales@serif.com.

Hi @Crispy, welcome to the Affinity forum. If you could please contact corpsupport@serif.com, our Enterprise Support team will be able to assist you.

Hi @João Guilherme Alves Silva, bem-vindo ao fórum Affinity. Como a compra do aplicativo Affinity foi feita por meio da Microsoft Store, ela está vinculada à sua conta/ID da Microsoft Store. Embora nossos aplicativos V1 não sejam mais vendidos na Microsoft Store, qualquer pessoa que os tenha comprado ainda poderá acessá-los. Veja o link abaixo para mais conselhos. https://forum.affinity.serif.com/index.php?/topic/170897-faq-i-can-no-longer-find-affinity-v1-apps-on-your-website-or-app-stores

Hi @Reddd, welcome to the Affinity Forum. The Affinity Store does not use the same user database as the Affinity Forum so you do not yet have an Affinity Store account. Instead of selecting "Existing Customer", please use the "New to Affinity" option during the checkout process to continue with order and create an Affinity Store account.

Hi everyone, Our sincere apologies for the delay in getting back to you, our payment portal unfortunately experienced some down time on Wednesday/Thursday whilst the Affinity team were out of the office. We are currently looking into what happened and hope to update everyone who placed an order during that time at the earliest convenience. If you have not already done so, please contact affintyorders@serif.com so we can update each of you individually about your specific order as we learn more.

I'm a bit puzzled by what any remaining questions there may be here, but I'll pick out some points raised, comment on them and hope that all the bases are covered. You bought directly from us on March 12 I believe this is because "it is too advanced for the operating system that (your) Mac can handle" and not anything to do with where it was purchased. If this is referencing reverting to V1 which I presume it is given the operating system comments above, that would not be possible irrespective of where it was purchased and was answered perfectly by Paul ⤵️ If you are considering buying again in the hopes you will receive a license to use V1, do not. It is not possible to acquire any of our V1 apps in any way since the launch of V2 on November 9th 2022. Can you highlight this glitch for us so we can take a look? Clients who buy Affinity (V2) software from anywhere are not able to switch to an earlier (V1) version. We hope that no one will expect to receive our V1 apps with a V2 purchase especially as there is no mention of V1 on our V2 product pages, that said... ...Anyone reading this in the future who is considering purchasing an Affinity app, please note that you will only receive the items that you add to your cart after completion of the purchase. Can you please elaborate on this? Hopefully you already know the answer to this from the comments above but to re-iterate - purchased Affinity Publisher 2 directly from Affinity (again) would not grant you access to any of our V1 apps. You would not, but we would discourage adding multiple Affinity Store accounts to the confusion.

Hi @ploen, welcome to the Affinity forum. We are sorry to hear about your experience whilst attempting to place an order through the Affinity Store. We have taken a look and checked over our payment portal but have been unable to replicate the issue you have reported, computers are funny things though so we do hear of this happening from time-to-time and there are several things you could try to help get the order through successfully. Firstly the most common fix is to try a different payment option, so if you were attempting to pay with a credit/debit card, maybe try PayPal or any of the other payment options. If that is still unsuccessfully we can rule out any issues with the payment method you are trying. From there we recommend ensuring that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the 3D Secure window appearing. The best way to do that is to try a different browser entirely. Also ensure that your firewall is not blocking any part of the payment process. If the issue persists on that device, we also recommend trying the above suggestions from other device, maybe a tablet or a smart phone.

We've had an update on this from our Web Team who have advised that "The upgrade offer is a pre-built basket this is separate from the usual Store checkout. It's not possible to mix the two, the customer would have to place two separate orders." We hope this helps

Hi @ACDesignStudio, If you first add one of the items to your cart, and then select the Affinity logo in the upper left you will be taken back to our homepage where you can navigate to other product pages to add further items. This method can be repeated as many times as required.

Hi @Margaux Recon, welcome to the Affinity forum. We can certainly look in to this for you, please reach out to our Orders team via email at affinityorders@serif.com.

Hi @braulio tapia, Bienvenido al foro de Affinity. ¿Sería posible enviar una captura de pantalla de lo que ve en la aplicación y su recibo de la App Store a affinity@serif.com para que podamos investigar esto más a fondo por usted?

HI @flouz, welcome to the Affinity forum. With the Universal Licence you can install the apps on all compatible devices within your home and used simultaneously by yourself and your family members.