[Could you provide CDN to China customers?]

Hi,

We are all in very very slowly networking speed of upgrading and downloading affinity apps from Serif store. Can you enable CDN to speed up the download speed for China customers? Or do you have any plan to enhance this?

Thank you very much.

[[Photo&Designer] Can Affinity Support Uyghur Language]

Hi @Dan C

Thank you for your quickly response.

My friends praise the convenience of Affinity software very very much. It’s unfortunately that their Uyghur language editing is not supported now.

Hoping we can get this feature in nearly future.

[[Photo&Designer] Can Affinity Support Uyghur Language]

Hi,

My friend is in trouble with Affinity softwares and Uyghur.

 

"Hello" in Uyghur is:

ياخشىمۇسىز

You can paste is into Affinity Photo.  The layer name is correct but the text in photo view is wrong.

To input Uyghur yourself, you can just add input into Mac keyboard setting.

Thank you for looking into this and hope there is a solution.

 

[Problem Dividing rectangle geometry in Affinity Publisher 1.8.1]

@Callum @firstdefence  Thank you for the information and solutions for this issue🌹🌹🌹

[Problem Dividing rectangle geometry in Affinity Publisher 1.8.1]

Hi Dear,

I am using the latest version of Affinity Publisher(1.8.1). The divided geometry met problem as bellow:

Before Divide:

After Divide:

 

You will see the curve over there. It should not be happen.

This issue was not happen in Publisher 1.7.3.

 

All Best,

Lichuan

[Problem Opening DNG files in Affinity Photo 1.8.1]

Thank you for looking into this issue @firstdefence @Schorsch 👍👍

So, it looks like a develop bug, since this file can be opened in Affinity Photo 1.6.  

[Problem Opening DNG files in Affinity Photo 1.8.1]

Thank you for looking into this issue:)

Sorry, I thought the uploaded DNG file was broken during uploading. Since the file size is much lesser than my local file. So, I removed it. Can you get this file from my web server https://wechat.3rdway.com/uploads/downloads/SDIM0691.DNG

[Problem Opening DNG files in Affinity Photo 1.8.1]

Hi Dear,

Affinity Photo 1.8.1 can not open my DNG file correctly. There is only black image under Mac 10.15.3 Apple (Core Image RAW) engine. Then I changed raw engine to Serif Labs, the image view shown as attached.

I attached my original DNG file here. Would you please help me

 

BTW: This file can be open correctly with Affinity Photo 1.6. 

 

Thanks,

Lichuan

 

 

[May I use Isometric grids in Affinity Photo?]

1 hour ago, Ron P. said:

View menu>Grid and Axis Manager. Then in the Grid and Axis Manager dialog window that opens, the second section down from the top, Grid Type:  click on the drop-down menu and select Isometric.

Thank you Ron. I can call out Isometric grids. But how could I draw geometric shapes, art text and gradients directly on the active plane(One of front, side and top planes) in Affinity Photo. Because I can not find Isometric Studio in Affinity Photo. Then can not set active pane and let geometric "fit in-plane"...

[May I use Isometric grids in Affinity Photo?]

It looks Affinity Photo support Isometric. Please refer to https://affinity.help/photo/en-US.lproj/index.html

I just wonder how to operate it...

[May I use Isometric grids in Affinity Photo?]

Hi, I find Isometric studio in Affinity Designer. But I can not find same studio in Affinity Photo. Would you let me know how to use Isometric studio in AP? Then I can use great features such as "Fit to plane" etc. And welcome other ways to implement same effect.

Thank you!

 

 

[[Publisher]Crashed when creating new document]

@Pauls
Everything is working well now. We do need to install publisher to the default path. Might be Chinese character in the path caused that problem.

Hoping we can install it to anywhere in the future.

Thank you very much for your quickly response and help

[Designer getting very slowly when changing fonts]

Hi Dear,

My OS is Windows. The original system language was traditional Chinese. But for some reason I changed it to simplified Chinese. Then I installed Designer on it. Every time I list the fonts or change text font my designer will get very slowly. I am not sure if the Windows language change caused this reason. Would you help me with this?

(Reinstall designer can not solve this problem.)

Thanks,

Shi

[[Publisher]Crashed when creating new document]

Hi Dear,

My publisher(1.7.1.404) always crashed when I creating new document. I can see publisher runs it main UI. But it will certainly crash once I clicked the "New Document OK" button.

I installed publisher on 3 Pc. Two win7 Sp1 and one win10. This problem happens on every machine. 

Selecting different Renderer could not solve this problem.

Could you help me with this?

Thanks,

Shi

[Exporting PDF Error]

@Pauls

Thank you for your response. That file and exporting files were uploaded to Dropbox 

I got same incorrect exporting PDF file via Designer also. But both publisher and designer are working well with JPEG format.

If you need anything please let me know, have a good weekend.

 

[Exporting PDF Error]

Hi Dear,

I got incorrect image when exporting PDF file. But exporting as JPEG format can get correct image.

I am sure of that some layers were missed in PDF file.

My afpub file is attached to help you check this issue.

Thank you for your help:)

2019黄智彦效果图.afpub

[[Photo&Designer] Frame Text - Vertical layout]

I thought the problem is communication between Asia user and English developer. Of course, it will be great if Asia developer or tester can join SERIF. 

But any developer needs to rebuild the problem environment before they can solve the problem. We always need to report well described requirements and necessary materials such as Fonts, afphoto documents to help developer replay environment. Then they can locate, analyse, fix bug or implement new feature.
 

[[Photo&Designer] Frame Text - Vertical layout]

I found people posted post/topic with Chinese. And they got serif staff's response. So, maybe, we can appeal every Asia user to register an account of this forum. Let SERIF see asia customers and hear requirements straightly.

[[Photo&Designer] Frame Text - Vertical layout]

@ashf

Yes, there are some small groups. QQ Group, Baidu Tieba.

I thought this forum is the best place to share information. Because affinity developers are here to solve problem. What do you think?

[[Photo&Designer] Frame Text - Vertical layout]

Hi Dear,

We need to layout text vertically and it will be great if you can support from right to left show text(characters). This kind of text layout is the most important feature for national culture. We knonw Chinese, Japanese, Korean and many people need it!

Looking forward to using this new feature as soon as possible:)
 

Shi Lichuan

[[Designer] Download samples]

Hi Callum,

Thank you for your response!

Yes, I can access drop box

My account is [EDIT] e-mail removed due to privacy reasons and to prevent spam [/EDIT]

Regards,

Shi

[[Designer] Download samples]

Hi,

I can not download designer samples via my iPad and Chinese networking. Is there another way to get sample files?

I tried many different DNS and they were helpless...

Regards,

Jason

[Affinity Photo 中文教程 - Tutorials in Chinese]

你好，请问贵站网站地址，，，，

 

我也苦恼于没有中文教程，我是新人，已经购买了这款软件，所以我必须坚持下去来替代adobe。

你好，我们网站地址 www.3rdway.com

刚刚发现AP在1.4.3版本的内置帮助文档已经全部汉化了，这真是好消息！

与您共勉！

[Affinity Photo 中文教程 - Tutorials in Chinese]

Hi All,

 

Thanks for your help and guide :)

 

I am glad to let you know we are updating our own Affinity Photo Tutorials in Chinese. And The number of our fans continues to grow, from last 3 months, we have more than 100 people linked.

 

This is a great start, we are still the only company provides regular courses of Affinity Photo.

 

Thanks for your great product!

 

Best Regards,

Shi Lichuan

[Affinity Photo 中文教程 - Tutorials in Chinese]

Hi Kate,

 

Thank you for your response and it is very important for me!

 

We understand that your videos are protected and we can't get your permission. So, we are going to make our own affinity photo tutorials in Chinese.

 

We are happy to provide the Chinese tutorials for our people. and affinity photo is a excellent application, it is worth to do so.  ;)

 

Best Regards,

 

Shi Lichuan