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Everything posted by emmrecs01

  1. @HRB Welcome to the Serif Affinity forums, so unfortunately not the right place to ask about the Serif Legacy range of products. The Community Plus forum for those legacy products is here. However, MoviePlus X6 has not been sold by Serif since , I believe, 2017 so I think it unlikely that you will be able to find a copy to purchase. (I don't think it's even available to download from your account any longer.) Also, you need to be very much aware that export formats which you might have been able to use in a previous installation of the program will NOT work in a new install unless you are able to safely export the necessary codec licences from the machine on which it was installed and then import them to the new machine. (This rather long thread in the Community Plus forum will give you all the details of what you need to do.) HTH Jeff
  2. @Noob007 I assume you are using Affinity Publisher? This post really ought to be in the Affinity on Desktop Questions forum I think, rather than here which is for Customer Service etc. Perhaps a moderator will move it. Jeff
  3. @James Collins Welcome to the Affinity forums. Exactly which version of Windows do you have and is it 64 bit? If you're not sure about the version, press the Windows Key and R together and the screen that opens will show you. Jeff
  4. @Ision Industries Since Serif/Affinity and Apple share no user data at all and given that your "request" is unusual, to say the least, I think the only method by which you might achieve what you want to do is to ask Apple Support for their help in this. Jeff
  5. @JackCh Welcome to the Affinity forums. Running the same version on iPad Pro 2020 under iOS 15.0.2 I don't see that problem. It would appear that, for you, the app screen is not opening full-screen and part of your Home screen is visible "behind" the app screen. I am really not experienced enough with my iPad to suggest why, or how to avoid the problem, sorry. Jeff
  6. @John Lamond Welcome to the Serif Affinity forums. These are NOT the forums for the Serif Legacy range of products, CommunityPlus, which can be found here. However, I think the error code suggests that you are entering the wrong code for the product you have installed. You say it is the key for PP X8; did you, by chance, actually install PP X9? PPX8 download links are available from here Jeff
  7. @Realm_SGG Not really an answer to your questions (sorry) but is there any reason why you have not updated Win 10 to a later version? Jeff
  8. @Ali Completely OT but it's good to see another ex-Community Plus member here! Jeff
  9. @sbishop58 Welcome to the Affinity forums. You've posted your question to the forum for Affinity products on iPad. I think you might receive rather more helpful replies if you repost to the forum for the products on MAC Desktop. Jeff
  10. @Bynah Follow the advice in the post from @carl123, two above yours. You were previously advised to turn on Show Special Characters, which is what those blue symbols are; now you can turn them off again.
  11. @SUBH OK, understood! If you wish to respond to a particular user then simply type @ and, without any gap, start to type his/her forum name. A drop-down list of names will then appear, simply click on the correct one for that user. This process, called tagging, will then draw that user's attention to your post. In your case, you could have tagged all those individuals in one single post, thus not needing to post the same thing six times! Whether or not you tag someone ALL posts to the forum are visible to ALL users unless, for some reason, the poster decides to hide his/her post(s). I think it might be advisable if you hid five of your six repeat posts; to do this click on the ellipse (the three dots) at the top right corner of any of your own posts and choose the option "Hide". Doing so, will mena that you are no longer viewed as a potential spammer 👍
  12. @SUBH Please stop spamming the forum with identical copies of the same post!!! As I write this there are 6 identical posts in this thread! You absolutely need to ask your client for more details of their requirements, as already explained to you. A logo on a PowerPoint slide might be placed, at a small size, in one area of the slide, or might be required sometimes to effectively "fill" the slide. In such circumstances it might be possible for you to produce one version of the logo, in a format which is scalable (i.e., can be enlarged or shrunk without quality loss) but your client may actually require you to create those different sizes.
  13. @Richard Curry Which Antivirus and Firewall software do you run? As @Komatös wrote above, whichever they are they are giving you a totally false positive. Depending on which they are you may need to whitelist Photo.exe AND inform the manufacturers of the software about the false positive.
  14. @PGL When I downgraded the driver for my card - by uninstalling the one that was then installed and then downloading and installing the last one that had "worked" (21.3.1) - I regained full use of ALL my Affinity apps, and all of my other software, including some pretty high-end video and audio editing apps, seemed to continue to work without a problem. Jeff
  15. @PGL Possibly. But your AMD Radeon Graphics Card drivers could also be the problem! Exactly which card do you have and which driver version are you running? You can see my computer spec in my signature below. For my AMD Radeon R7 360 card I am running driver and software version 21.3.1. I'm pretty certain this is NOT the latest but, earlier this year, when I updated to whatever was then the latest version of that software, Affinity Photo would not start on my system. Only reverting those drivers to the version I now have would allow it to open. Interestingly, the installed Radeon Software Control Panel tells me the software is up to date but I know that there have been at least two or three newer version releases in the past month or so. HTH Jeff
  16. @Yusup Budiman Have you seen and read this similar thread, which includes details of how several of us, who experienced the same problem, were able to resolve it? Jeff
  17. @sharonr Just to possibly add a little more confusion to this (sorry!); the screenshots you attached to an earlier reply include the one of the message about entering your Product Key, and you asked why this message keeps appearing. The answer is because you have not entered the Product Key which Serif/Affinity would have supplied to you, both in a confirmation email and via your personal account if you purchased the app direct from Serif. However, if, for some reason, you purchased the app at the Windows Store but downloaded and installed the Serif Store Trial version, you need to remove the Serif Store version and download and install from the Windows Store. The two versions are, for licensing purposes only, completely independent. HTH Jeff
  18. @wenruano Purchases from the Mac App Store are totally independent of purchases direct from Serif, they are not interchangeable. As you have stated, if you wish to use the Serif/Affinity Store version you will need to purchase it again, from Serif, since they and Apple share no user data at all. IOW, Serif do not "know" that you have previously purchased the App Store version. HTH Jeff
  19. @Sean P I realised this morning that the upload of my AppData had failed! And, as a result of my end-of-day housekeeping, I no longer have the zipped file or its unedited contents. My sincerest apologies. To all other users experiencing this problem: on my computer it seems the installer created a file in the %appdata%\Affinity\Designer\1.0\temp folder which it did not delete once the installation was complete. This is what seems to have caused the app to crash on first start. Simply deleting that file resolved the issue. Perhaps worth checking? HTH Jeff
  20. @Sean P There was an 863 KB file in the Temp folder! (Nothing in backups). Deleting that file allowed me to reset 1.0 old to 1.0 and everything kept working! Happy Days! As always, my very sincere thanks. Jeff
  21. @Sean P Thanks for that information! The Autosave folder in 1.0 old is empty, unfortunately, as it is, obviously, in the new 1.0 folder. Jeff
  22. @Sean P The requested files are uploading as I write, though the on-screen message says the upload will take anything up to between 3 and 4 hours to complete!!! However, also renaming the AppData folder to 1.0 old has allowed the app to open. Now for the fun of trying to discover which part of that folder's contents has caused the problem!! 😭😭 Jeff
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