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AndyB

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Everything posted by AndyB

  1. Can you e-mail affinityorders@Serif.com with your order number and details once more and I can reply to you in person. When you do e-mail in can you make it for my attention? Best Regards, Andy
  2. Great to hear! Andy
  3. Hello Alisa, Thanks for getting in touch and I am sorry you are not able to place your order. This will more than likely be down to your card being declined as we are a UK based company and your bank will judge this as suspicious activity. Call them to explain that you are attempting to make a legitimate order with us and see how that goes. If it persists you can send an e-mail to affinity@Serif.com with your full address and we will forward a secure link that will allow you to make a payment. I hope it goes well for you. Andy
  4. I am sorry but only Apple can answer this question as Serif do not have information relating to orders made through the App Store.
  5. Thanks for your interest in making sure that our software is only sold through the correct channels and I can confirm that this company is authorised to sell our software in Australia. We really do appreciate your diligence in this matter and if you see any other sites where our apps are being sold please let us know so we can investigate. Kind Regards, Andy
  6. Hi John, Sorry you have not received your Workbook yet as it certainly should have had it by now. So we can help, can you e-mail affinityorders@Serif.com with your order number we will be able to look at the status of it and give you an update. Looking forward to hearing from you. Andy
  7. Hello Baltier, Thanks for your interest in our software and yes we can offer you a different method of payment. If you can e-mail affinity@serif.com with your full name and address, the software you want to buy and if this is for Mac or Windows we will send you our bank details and you can pay this way. We look forward to hearing from you very soon. Best Regards, Andy Affinity Team
  8. Hello EMcB, Very sorry you are having an issue paying by card. If you e-mail affinity@serif.com we will be able to look at this and get it resolved to your satisfaction. We have had no reported issue with our payment system so this could be local to you but as mentioned, once we have your e-mail address we should be able to give you some advice. Looking forward to hearing from you. Andy
  9. AndyB

    Macro Pack

    Hello Odin, Thanks for getting in touch. The link to the Macro Pack Vol1 is on the Welcome Screen so if you follow the instructions you should be able to create an Affinity Store account and download it. Hope this helps. And
  10. Hello Bruce, Sorry you have had a problem getting access to your account. If you bought the s/w directly from our website you should be able to log in with your original e-mail address and password. As you are having an issue, can you e-mail your details to affinityorders@serif.com and we can look into this for you? An order number and your full name should be good enough and once we have located your account we will get back to you. Regards, Andy
  11. AndyB

    Workbook

    Thanks for getting in touch. If you can send your details along with images to affinityorders@Serif.com the team will be able to help you
  12. Hello Jonathan, Thank you for getting in touch and I am sorry you have not received your Designer Workbook yet. Due to the success of the offer at the time, Amazon (who pack and despatch all of our orders) ran out of stock however we are in the process of sending more to them as we speak so I would like to think that this will be with your before Christmas although I cannot guarantee it. I do apologise for the situation and hope this will be resolved shortly. Best Regards, Andy
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