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Bruceb

Unable to log into my purchases at your store

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Is there a reason why I would not be able to log in with my normal serif store account?  I've tried all of my email addresses, old and new, and the store says that it is unable to find any account with my email address when I try to reset my password.  My password manager has my password and email but those don't work either.


Bruce

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Hello Bruce,

Sorry you have had a problem getting access to your account. If you bought the s/w directly from our website you should be able to log in with your original e-mail address and password. As you are having an issue, can you e-mail your details to affinityorders@serif.com and we can look into this for you? An order number and your full name should be good enough and once we have located your account we will get back to you.

Regards,

Andy

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