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About AndyB

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    Cust Serv.

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  1. Hi Bruno. I am sorry that you have had a problem making payment but I will reply to your first e-mail with more details about the payment. Regards, Andy
  2. Hello Nicole, unfortunately this could be that we are an overseas company (UK) and your bank has imposed it on you for the transaction. We have not received the money and it is not anything we have control over so you should take this up with your bank. Sorry I could not give you more information. Andy
  3. Mistakes happen. If you e-mail affinityreturns@serif.com with your order details they will resolve this for you straight away.
  4. Hi Max, I am sorry that you have had a problem making payment. It does appear that the payment was declined, and this may be because we are an overseas company and your bank have assumed it is fraud. It also may be that there are security measures in place that you have not passed and it has failed. While it appears that you have been charged I cannot see this on our system and this is a pending amount which will not be taken from you. Can I ask you to call your bank so that they can give you a reason why it failed so you can try again? If you cannot make payment again using our website please e-mail affinityorders@serif.com and we can provide you with a secure payment link which should work. Best Regards, Andy
  5. Hello Patrick, Sorry that the book arrived like this - looks like this happened at the printers and was not picked up by their QA. I will send you an e-mail through our ticket system to get this sorted. Best Regards, Andy
  6. Hello Aman, sorry you have had an issue buying from us. A member of the Affinity Team will e-mail you directly and get this resolved. Thanks for your patience and co-operation in this matter. Andy
  7. Hello Mario and Julia, Thanks to you both for using our apps. The good news is that you can install your software on as many PC's/Laptops that you personally own and use. The same applies to a Mac but if you wish to use the software on both platforms you would need to purchase a separate Licence. I hope this helps. Kind Regards, Andy
  8. Hi peternovak, Thanks for getting in touch. We are constantly monitoring eBay as these are not legitimate copies and are being sold contrary to the EULA. As soon as we see them we will get in touch with eBay and have the listings removed so thanks for being so vigilant and querying them. Andy
  9. Serif have not offered the starter edition for a few years now as this software is classed as Legacy. I am not sure where you got this from and all I can suggest is getting in touch with the company who hosted this and ask them for a key. I hope this helps.
  10. Can you e-mail affinityorders@Serif.com with your order number and details once more and I can reply to you in person. When you do e-mail in can you make it for my attention? Best Regards, Andy
  11. Hello Alisa, Thanks for getting in touch and I am sorry you are not able to place your order. This will more than likely be down to your card being declined as we are a UK based company and your bank will judge this as suspicious activity. Call them to explain that you are attempting to make a legitimate order with us and see how that goes. If it persists you can send an e-mail to affinity@Serif.com with your full address and we will forward a secure link that will allow you to make a payment. I hope it goes well for you. Andy
  12. I am sorry but only Apple can answer this question as Serif do not have information relating to orders made through the App Store.
  13. Thanks for your interest in making sure that our software is only sold through the correct channels and I can confirm that this company is authorised to sell our software in Australia. We really do appreciate your diligence in this matter and if you see any other sites where our apps are being sold please let us know so we can investigate. Kind Regards, Andy
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