AndyB
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About AndyB
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Cust Serv.
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Account inquiry
AndyB replied to Nicholas Jolliffe's topic in Customer Service, Accounts and Purchasing
Hello Nicholas, Sorry you only received part of your package. Can you send your order number so I can look into this and arrange for the missing books to be posted? I look forward to your reply. Andy -
Hello Nicole, unfortunately this could be that we are an overseas company (UK) and your bank has imposed it on you for the transaction. We have not received the money and it is not anything we have control over so you should take this up with your bank. Sorry I could not give you more information. Andy
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I didn`t get the key!
AndyB replied to maxon-everyday's topic in Customer Service, Accounts and Purchasing
Hi Max, I am sorry that you have had a problem making payment. It does appear that the payment was declined, and this may be because we are an overseas company and your bank have assumed it is fraud. It also may be that there are security measures in place that you have not passed and it has failed. While it appears that you have been charged I cannot see this on our system and this is a pending amount which will not be taken from you. Can I ask you to call your bank so that they can give you a reason why it failed so you can try again? If you cannot make payment again using our website please e-mail affinityorders@serif.com and we can provide you with a secure payment link which should work. Best Regards, Andy -
Pages missing Affinity Photo Workbook
AndyB replied to patrickofoz's topic in Customer Service, Accounts and Purchasing
Hello Patrick, Sorry that the book arrived like this - looks like this happened at the printers and was not picked up by their QA. I will send you an e-mail through our ticket system to get this sorted. Best Regards, Andy -
Aman Singh Chhonkar reacted to a post in a topic: Why I can not pay with my visa card??? Please Help!!
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Hello Aman, sorry you have had an issue buying from us. A member of the Affinity Team will e-mail you directly and get this resolved. Thanks for your patience and co-operation in this matter. Andy
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New laptop and setup
AndyB replied to mariopasqui's topic in Customer Service, Accounts and Purchasing
Hello Mario and Julia, Thanks to you both for using our apps. The good news is that you can install your software on as many PC's/Laptops that you personally own and use. The same applies to a Mac but if you wish to use the software on both platforms you would need to purchase a separate Licence. I hope this helps. Kind Regards, Andy -
Bardzo Dobrze
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Hi peternovak, Thanks for getting in touch. We are constantly monitoring eBay as these are not legitimate copies and are being sold contrary to the EULA. As soon as we see them we will get in touch with eBay and have the listings removed so thanks for being so vigilant and querying them. Andy
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Serif have not offered the starter edition for a few years now as this software is classed as Legacy. I am not sure where you got this from and all I can suggest is getting in touch with the company who hosted this and ask them for a key. I hope this helps.
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Great to hear! Andy
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Hello Alisa, Thanks for getting in touch and I am sorry you are not able to place your order. This will more than likely be down to your card being declined as we are a UK based company and your bank will judge this as suspicious activity. Call them to explain that you are attempting to make a legitimate order with us and see how that goes. If it persists you can send an e-mail to affinity@Serif.com with your full address and we will forward a secure link that will allow you to make a payment. I hope it goes well for you. Andy
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Cannot get a refund within the 90 days
AndyB replied to Nicholas205's topic in Customer Service, Accounts and Purchasing
I am sorry but only Apple can answer this question as Serif do not have information relating to orders made through the App Store.