Trustedsource

My grandmother used to say: "Some folks are foolish enough to pass over a diamond to pick up a nickel."
This was applied in several instances, but in this case - I wonder if it doesn't apply to the folks in charge of this situation who missing *very* important points (maintaining good will with current customers - and growing the business via word of mouth) in order to nurture some unknown set of priorities that in the long run will be more of a liability than an asset.  One also wonders what sense of urgency exists here (or to what degree) - but in the absence of any real clear/open communication - mostly conjecture and "wonderifing" rules the day.  Piercing the curtain of corporate culture has always been difficult and in the land of lawyers telling everyone to shut up,  it's even worse.  Just imagine what would happen if everyone on both sides of -- things like this -- acted like plain human beings that were playing a pickup game of catch. I know, I know... I'm being naive - but I can dream can't I?   Here's to a brighter day with big solutions.

While I used the quick view module from the beta release to solve the most pressing problem of the Sequoia OS upgrade some time ago...
Here's a huge "Thank You!" to all of the coding / tech / upgrade efforts that quietly went on behind the scenes, which no doubt go largely unrecognized.
It's easy to focus on the glitches.  Human nature and our reptilian brains are wired for "recognition of the negative."  And I too am guilty of this.  But the functionality of these software packages day to day is fantastic. The fact that Affinity products gave us a pathway out from under the Adobe yoke is outstanding.
I propose a toast! Here's to a long road of affordable electronic prepress in all of it's Affinity products - may the "purchase outright" options never die!
Again, many thanks to the staff who interacted with the folks here in this forum and took the time to communicate. It means a lot.
Ts

Here's Looking at you, Affinity!

While I used the quick view module from the beta release to solve the most pressing problem of the Sequoia OS upgrade some time ago...
Here's a huge "Thank You!" to all of the coding / tech / upgrade efforts that quietly went on behind the scenes, which no doubt go largely unrecognized.
It's easy to focus on the glitches.  Human nature and our reptilian brains are wired for "recognition of the negative."  And I too am guilty of this.  But the functionality of these software packages day to day is fantastic. The fact that Affinity products gave us a pathway out from under the Adobe yoke is outstanding.
I propose a toast! Here's to a long road of affordable electronic prepress in all of it's Affinity products - may the "purchase outright" options never die!
Again, many thanks to the staff who interacted with the folks here in this forum and took the time to communicate. It means a lot.
Ts

Here is a *huge* "Thank You" To Patrick Connor,
For taking the time to communicate here when I'm certain that there are much bigger fish to fry in the world of practical reality (read that - actually working on problems and code glitches).  
I for one,  appreciate everything that comes from internal work being done - It's helpful if only to let folks know the wheels are turning.  I have little doubt that there are unseen frustrations and more to the problem than meets the average users expectations.
But once again a few words can be a mighty powerful balm when it comes to communication. 
I'm grateful for everyone's efforts.

Thank You   Patrick Connor, you are a good man. 

Here is a *huge* "Thank You" To Patrick Connor,
For taking the time to communicate here when I'm certain that there are much bigger fish to fry in the world of practical reality (read that - actually working on problems and code glitches).  
I for one,  appreciate everything that comes from internal work being done - It's helpful if only to let folks know the wheels are turning.  I have little doubt that there are unseen frustrations and more to the problem than meets the average users expectations.
But once again a few words can be a mighty powerful balm when it comes to communication. 
I'm grateful for everyone's efforts.

I appreciate why the frustration in this thread has started turning into insults and disrespect, but with a lack of clear communication on the matter before now I understand why tempers are fraying. The language in a small few posts above is not acceptable according to posting guidelines but won't be removed. Sorry this frustrating problem wasn't resolved sooner. I ask that more acceptable replies are made below this post.

I'm sorry that the Sequoia thumbnail issue is still outstanding in 2.5.5.
We needed to have it tested as part of the current 2.6.0 beta to check it works (in the first beta 2.6.0.2805 it was found to be incomplete, but in the latest beta released this week it has tested ok)
This fix along with a handful of other issues are slated for a 2.5.6 to be released soon (2.6.0 will take longer due to the large numbers of changes and new features). 
For a few technical reasons it is not possible to run a customer facing 2.5.6 beta and a 2.6.0 beta simultaneously, so that's why the fixes that will be included are being checked in 2.6.0 and cherry picked into 2.5.6 which will address the Sequoia and iPadOS 18 problems along with a few other carefully selected high impact issues, which will be released (without a beta phase) after internal testing. I would expect that to take a week or two more.
Sorry that this has taken so long.
Patrick Connor
Head of QA

I appreciate you taking the time to respond and confirm that at least someone is paying attention to our rambling here from your side. I only wish Serif as a company would adopt a bit more transparent communication approach with their core customers going forward, so that you wouldn't have to be so restrained about what's happing behind the scenes and it would be easier for us to accept and understand that this stuff is not easy and takes time.
On that note, if you don't like giving out any real dates, could we establish (at least between you and us) that from this point onwards "soon" means within a month, and "very soon" within a week ?

My grandmother used to say: "Some folks are foolish enough to pass over a diamond to pick up a nickel."
This was applied in several instances, but in this case - I wonder if it doesn't apply to the folks in charge of this situation who missing *very* important points (maintaining good will with current customers - and growing the business via word of mouth) in order to nurture some unknown set of priorities that in the long run will be more of a liability than an asset.  One also wonders what sense of urgency exists here (or to what degree) - but in the absence of any real clear/open communication - mostly conjecture and "wonderifing" rules the day.  Piercing the curtain of corporate culture has always been difficult and in the land of lawyers telling everyone to shut up,  it's even worse.  Just imagine what would happen if everyone on both sides of -- things like this -- acted like plain human beings that were playing a pickup game of catch. I know, I know... I'm being naive - but I can dream can't I?   Here's to a brighter day with big solutions.

Well, while I feel for all of you that updated to Sequoia, I am glad that I am still on Sonoma. But this is awful for those who bought new machines and it came with Sequoia. Affinity Serif needs to act...  

Goes like this:
He works fine in Sonoma OS14 all day long
Desigin'  and a-layin' and a-singing his song
All the little apps on Affinity Street
Love to hear the Suite go tweet, tweet, tweet Rockin' robin (tweet, tweet, tweet) 😊  

My grandmother used to say: "Some folks are foolish enough to pass over a diamond to pick up a nickel."
This was applied in several instances, but in this case - I wonder if it doesn't apply to the folks in charge of this situation who missing *very* important points (maintaining good will with current customers - and growing the business via word of mouth) in order to nurture some unknown set of priorities that in the long run will be more of a liability than an asset.  One also wonders what sense of urgency exists here (or to what degree) - but in the absence of any real clear/open communication - mostly conjecture and "wonderifing" rules the day.  Piercing the curtain of corporate culture has always been difficult and in the land of lawyers telling everyone to shut up,  it's even worse.  Just imagine what would happen if everyone on both sides of -- things like this -- acted like plain human beings that were playing a pickup game of catch. I know, I know... I'm being naive - but I can dream can't I?   Here's to a brighter day with big solutions.

My grandmother used to say: "Some folks are foolish enough to pass over a diamond to pick up a nickel."
This was applied in several instances, but in this case - I wonder if it doesn't apply to the folks in charge of this situation who missing *very* important points (maintaining good will with current customers - and growing the business via word of mouth) in order to nurture some unknown set of priorities that in the long run will be more of a liability than an asset.  One also wonders what sense of urgency exists here (or to what degree) - but in the absence of any real clear/open communication - mostly conjecture and "wonderifing" rules the day.  Piercing the curtain of corporate culture has always been difficult and in the land of lawyers telling everyone to shut up,  it's even worse.  Just imagine what would happen if everyone on both sides of -- things like this -- acted like plain human beings that were playing a pickup game of catch. I know, I know... I'm being naive - but I can dream can't I?   Here's to a brighter day with big solutions.

Again I find myself being somewhat defensive about the icon bug with sequoia. Another colleague in extreme discomfort that she only sees the basic affinity photo icons in the hundreds if not thousands of the photos she has to process and place daily.  I'm not sure if I'm more upset that she is dealing with this problem like the rest of us, or that I have absolutely no idea how to answer her question... "When do you think there will be a fix?"

A thoughtful and well measured post Sukavi.  I covers the waterfront for me - thank you. My biggest frustration is the lack of communication - which you outlined. And while I find finger pointing relatively pointless (pun intended) - there is the reality that mismanagement brings problems and discomfort.  Another reality is that the computers (plural) that I manage are doing many things **other** than running Affinity software.  If only OS upgrades and rollbacks were a simple and uncomplicated matter.  Someone mentioned that those who migrated to Sequoia,  impaired their operating systems without due consideration.  A monumental oversimplification.  I too hope that this will soon be a *"remember when"* event that everyone can and will learn from to avoid such missteps in the future.  Keep posting folks - you never know who might be paying attention - fingers crossed.

A thoughtful and well measured post Sukavi.  I covers the waterfront for me - thank you. My biggest frustration is the lack of communication - which you outlined. And while I find finger pointing relatively pointless (pun intended) - there is the reality that mismanagement brings problems and discomfort.  Another reality is that the computers (plural) that I manage are doing many things **other** than running Affinity software.  If only OS upgrades and rollbacks were a simple and uncomplicated matter.  Someone mentioned that those who migrated to Sequoia,  impaired their operating systems without due consideration.  A monumental oversimplification.  I too hope that this will soon be a *"remember when"* event that everyone can and will learn from to avoid such missteps in the future.  Keep posting folks - you never know who might be paying attention - fingers crossed.

Again I find myself being somewhat defensive about the icon bug with sequoia. Another colleague in extreme discomfort that she only sees the basic affinity photo icons in the hundreds if not thousands of the photos she has to process and place daily.  I'm not sure if I'm more upset that she is dealing with this problem like the rest of us, or that I have absolutely no idea how to answer her question... "When do you think there will be a fix?"

Again I find myself being somewhat defensive about the icon bug with sequoia. Another colleague in extreme discomfort that she only sees the basic affinity photo icons in the hundreds if not thousands of the photos she has to process and place daily.  I'm not sure if I'm more upset that she is dealing with this problem like the rest of us, or that I have absolutely no idea how to answer her question... "When do you think there will be a fix?"

I have used this genre of software my entire career dating back further...well... a crazy long time. Pagemaker (Indesign now)  was Aldus, and Photoshop was unrecognizable in its infancy.  I have seen Adobe (and its applications) suffer from corporate transitions and nearly 100% market share for decades.  It is gut wrenching to see the tools we use and depend on,  begin to cost a fortune, while decaying in both quality and support.  Crucifixion of a company is neither helpful, nor doable.  The folks who suffer most from the evolution (devolution?) of applications when they get to be moneymakers,  are the end users.  I too root for this platform to thrive.  It's in my own selfish best interest that it does so.  This is why I have recommended Affinity products in the past.  They have come far enough to be actual tools.  But this can change as fast as a lightning strike.  When companies become corporate machines. When applications change for change sake,  instead of the *true* evolution of a product. When the vision of a company becomes clouded by greed - all of these things can turn the tables. No longer are the artists master of the paintbrush - the paintbrush begins to be the master of the artists. And all of this boils down to response.  Responding to the end user's vision, needs and requirements.