[Photo 2.6.3 instantly crashing when opening Develop Persona]

Thanks, to rule out the possibility of a local app data issue, I'd recommend a full factory reset of the app via the Finder directories.

These locations can be accessed via Spotlight Search (CMD + SPACE), ensure all affinity apps are closed before checking this:

~/Library/Group Containers/
Delete or rename the ‘6LVTQB9699.com.seriflabs’ folder
 
~/Library/Application Support/
Delete or rename the ‘Affinity Photo 2’ folder
 
~/Library/Preferences/
Delete or rename the ‘com.seriflabs.affinityphoto2.plist’ file

Once removed, reboot your Mac and start Photo 2 to confirm if the Develop persona launches.

[Text from master page sometimes is exported as rastered]

Many thanks, I've spotted two issues:

- On Pages 2, 3 the image layer with FX applied appears to be causing all content below it to become flattened, this appears to be unexpected behaviour. To prevent this, I've rasterised the pixel layer (With preserve FX disabled). This is destructive, but does ensure that the layers below are not unexpectedly flattened to pixels while preserving the appearance. I'm in the process of reviewing this and seeing if it can be replicated on a new document.

- On Pages 12, 13 the Pixel mask is clipped to the master layer, which will flatten the entire master layer's content on PDF export. To prevent this, I've selected the Master on Page 12/13 -> Edit Detached -> Clipped the mask layer onto the Ellipse object located at the top right hand corner. This will preserve the visual content on export without flattening to pixels.

I'll PM you a copy of the updated document shortly so you can see the changes and re-export to PDF again.

[Affinity publisher transparency -layer]

Hi @Iztok,

I can't see any issue with your attached sample file, but I'd suggest selecting the object and checking the Fill Opacity slider is set to 100% in the Colour panel.

[Text from master page sometimes is exported as rastered]

Hi @Joe Gavilan,

Feel free to upload to the private upload link below if you don't wish to share the file publicly and we're happy to review this.

https://www.dropbox.com/request/XeaEIOFVjzTtdZdf7ppJ

[Copy and pasting layer Breaks computer]

Welcome to the forums @Linktros,

This is a known issue specific to RTX 50xx series cards currenty logged with the developers, the issue has been bumped internally with your report.

[Astrophotography Stack smashes CPU and does not finish stacking]

Hi @Maxdanger,

Could you upload the TIFF/ARW files to the private upload link below? We can then confirm if the issue can be reproduced internally.

https://www.dropbox.com/request/7BwywwaA3Nf3YrOvR2J9

Please let me know when the files have finished uploading, thanks!

[Lens profiles for FUJI GFX100RF]

Welcome to the forums @Nalla,

Affinity Photo uses the Lensfun database to source lens corrections, it is possible to manually update Photos lens profiles folder prior to ensure you have the most up to date corrections, even before the apps are officially updated. However, it doesn't appear that Lensfun have added support for your camera's profile yet, I'd recommend reviewing this on Lensfun's website linked below, as it's possible that support for the profile will be added in the future.

https://lensfun.github.io/lenslist/

Once supported has been added, you can follow the video tutorial below to manually update your profiles.

https://www.youtube.com/watch?v=ahBF2_On_rA&list=PLjZ7Y0kROWitoJtnw0pdvjPmS8mYGvrBR&index=

Unfortunately I don't have an another source I can provide for that particular profile.

[Current tool reverts to Smudge tool shortly after holding and releasing 'S' key - Photo 2.6.3]

Hi @Art51,

I can confirm I've replicated this issue using a tablet and logged this with the developers.

[affinity photo/designer shuts just after startup]

35 minutes ago, resunoiz said:

The app is freshly installed, as said PS is brand new...so nothing to reset.

Regardless of the age of the application or your device, it's important to follow the steps provided so we can rule out local affinity app data as a potential factor, particularly if the app was functional on your device at an earlier date. Please let me know the results once this has been reset.

Additionally, if the issue persists please send a copy of the Log.txt file, which can be found in the following directory: %USERPROFILE%/.affinity/photo/2.0

[Affinity Photo 2.6 Object Selectin Tool - memory leak?]

Hi @Didier04,

This issue is currently logged internally with the developers. This thread is tagged with the bug ref, so If there are any further updates on the issue, the Affinity Info bot will automatically reply.

[Support for Windows 10 machines upgraded from Windows 7]

Hi @Geoff Readman,

I'd recommend following the guidance in the FAQ below to update your Graphics card drivers and disable Hardware Acceleration.

If the issue persists, please provide the following:

• Screenshot of Edit -> Settings -> Performance in the app
• Recent crash reports (FAQ below)

Many thanks!

[Crop when adding constraints]

Hi @John appleseed,

Circling back to the original problem, constraints groups cropping strokes that exceed the bounding box is currently logged internally with the developers, I've bumped the issue with your report.

[affinity photo/designer shuts just after startup]

Many thanks, Could you run through the steps below to perform a basic app reset:

1. Close all affinity apps
2. Hold down CTRL and launch Photo 2 while continuing to hold CTRL
3. A 'Clear user data' menu will prompt with three boxes ticked, additionally check 'Disable Hardware Acceleration'
4. Press 'Clear' and the app should hopefully start

If the issue persists, please follow the below to perform a full reset of the app's local data:

1. Press WIN + R to open 'Run' command
2. Enter the following:
   %USERPROFILE%
3. In this directory, right click the '.affinity' folder and rename it to '.affinityold'
4. Launch Photo 2

If the issue persists, could you confirm exactly what stage the app gets to before crashing, for example does the app splash/start screen show or does the main app User Interface launch prior to the crash? A screen recording would be very helpful here.

Additionally, please send a copy of the Log.txt file, which can be found in the following directory: %USERPROFILE%/.affinity/photo/2.0

[affinity photo/designer shuts just after startup]

Hi @resunoiz,

If you're experiencing the app crash on document creation or when opening an existing file, please follow the instructions on the FAQ below to update your Graphics card drivers and disable Hardware Acceleration.

If the issue persists, please provide the following:

• Screenshot of Edit -> Settings -> Performance (if you're able to get into the application)
• Recent crash reports (FAQ below)

Many thanks!

[Cross-references not imported from IDML files]

Hi @PaoloT,

Support for IDML Cross-references is currently logged internally, I've bumped it with your report. 🙂

[Hyperlinks incorrectly placed in the reading order of tagged PDFs from Publisher]

Welcome to the forums @Jacob_S,

I've replicated and logged this issue with the developers, thanks for providing a detailed report. 🙂

[SVG Imported from Figma]

Hi @Marvelm,

This File contains many Filter effects which Designer doesn't currently support, so these are ignored on import. This is logged internally as an improvement so we'll hopefully see this added in the future.

Concerning the rectangular hatch fill background, it looks like this is embedded by Figma in the SVG code as a Pattern, which is also not supported currently. You'd likely need to flatten these elements in Figma to preserve them on import into Designer.

Comparatively, Illustrator's import of this SVG is near-identical to Designers, see the comparison below for reference.

[New adjustment layers open with an unresponsive mask in one .afphoto file]

Hi @KLE-France,

If it's not an active pixel selection as NMF mentioned above, feel free to upload the file to the private link below and we can investigate further.

https://www.dropbox.com/request/jDEyFkL5VOWOGZaC6ldV

[What is the ‘correct’ way to change text color on iPad? (ikr)]

Hi @0x5am5,

If you change the text colour via the colour panel, this should be correctly retained. I'll log this issue with the Text Frame/Art text contextual colour spot with the developers.

[Background gets white when pasting a transparent PNG inside a form, Is there a solution ?]

Hi @ALarochelle,

If you're clipping a transparent PNG inside a Picture frame it's transparency should be retained. If you'd like the fill colour of the frame to also be visible, toggle the 'Show/Hide Fill with Content' option along the context toolbar, shown below.

[affinity designer 2 - gradient bitmap on stroke than saved as style is not working as expected]

Hi @shemesh,

I've replicated and logged this issue with the development team, thanks for your report.

[Affinity Photo V2 - Machine Learning - Canva Education License]

Welcome to the forums @kdjholland,

The toast message shown when selecting the ML tools is currently incorrect (pending correction), please see the FAQ below for more information concerning this.

 

[Undo in Panorama mode not working]

Hi @Projektemacher,

The History panel will currently only allows for the 'Render Panorama' step do be undone, other functions are not currently recorded in the History. This is logged internally with the developers, I've updated and bumped it with your report.

The Panorama feature doesn't currently support native affinity files so the option to select these to stitch is unavailable. However, it does support most standard raster formats (JPEG ,PNG, TIFF, Supported RAW formats etc.)

[Imposible Exportar a PDF]

Si vuelves a la versión 2.6.2, ¿funciona? El problema con los conflictos de acceso controlado a carpetas comenzó con la versión 2.6.3.

También deberías poder abrir tus archivos de la versión 2.6.3 en la versión 2.6.2.

Si la versión 2.6.2 también funciona, esto confirma que probablemente todavía haya una configuración en Windows Defender o el antivirus que esté bloqueando la aplicación.

[Publisher 2: Table panel display bug]

Hi @h_d,

This is a known issue currently logged with the developers, I've updated the issue and bumped it with your report.