M3rØj Posted October 12, 2019 Share Posted October 12, 2019 Hi, I'm newbie with Affinity photo. Like the soft but since I get the software, i've got several bugs with difference tools or actions... The worst is those bugs are very often, sometimes already when i start a new document. 1/ the arrow tool (V) : i cannot move the layer or resize it or rotate. 2/ the brush tool : it make straight line even if i draw a circle 3/ Eraser tool : same as the brush tool 4/ "free selection" tool, the lasso in French : it doesnt make selection at all 5/ transparence with a layer : when i change the tranparence of a layer at any %, the layer become transparent but when i select another layer it come back at 100%. I made a video for each problem. Except for the transparence, when i start the video capture, transparency works... I work with 2 screens on a laptop and a wacom intuos 3, i made different tests but even if i stay on 1 screen i have those problems. If I switch on another window (internet, file etc) sometimes the problem desappears... but it comes back quickly... I dont know what to do... Sorry if my english is not perfect... hope you'll understand all the issues. Thanks brush_bug.mp4 Eraser_Bug.mp4 Lasso_bug.mp4 redim_bug.mp4 Quote Link to comment Share on other sites More sharing options...
Cecil Posted October 12, 2019 Share Posted October 12, 2019 Only the last two screen recordings would play on my device. The third example you were trying to make a section on the wrong layer and the fourth screen recording layers were not shown. Maybe wrong layer or layer needed to be rasterized. Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection Link to comment Share on other sites More sharing options...
M3rØj Posted October 12, 2019 Author Share Posted October 12, 2019 Hi Cecil, Thanks for the reply! Sorry for the videos unplayed... About the "lasso", no need to be on the good layer to create selection... i am on a layer, it's enough but as you can see, the tool doesnt work... normally i can create a free selection on a blank layer. About the last video, same, no need to see the layer window... as you can see the image is selected, it means the layer is selected and when i tried to move or resize it, nothing happen... Here again the 2 first videos : brush tool and eraser tool. Thanks brush_bug.mp4 Eraser_Bug.mp4 Quote Link to comment Share on other sites More sharing options...
Cecil Posted October 12, 2019 Share Posted October 12, 2019 Try making the first video, a child layer, drag down to bottom layer until double blue lines release. It should of set the bottom layer. I see that you were using brush, black . Now paint on child layer. Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection Link to comment Share on other sites More sharing options...
M3rØj Posted October 13, 2019 Author Share Posted October 13, 2019 Child layer didnt change the issue... but thanks for your help. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 14, 2019 Staff Share Posted October 14, 2019 Hey M3rØj, A lot of these issues are being caused by a compatibility issue with Windows Ink. Unfortunately, Windows Ink and Affinity do not work very well together, but this is something we fully intend on resolving. For now, I would suggest disabling Windows Ink from the Wacom interface. The issues this incompatibility are causing are points 2, 3 and likely 4. It may affect point 1 but we should disable Windows Ink and readdress this to be sure. As for point 5, I cannot reproduce this at all. It may be worth trying it once Windows Ink is disabled but if that doesn't fix it, we will have to do some more investigating. AiDon 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
M3rØj Posted October 15, 2019 Author Share Posted October 15, 2019 On 10/14/2019 at 1:41 PM, Chris B said: A lot of these issues are being caused by a compatibility issue with Windows Ink. Hi Chris, I tried your tips. So far the bugs are gone!! No more problem with transparency or Lasso or Arrow. There is still a small glitch with the brush tool : when i make a circle, first it make straight line and then the circle. But big update for me!! no need to change window or restart the soft all the time. Thanks a lot! Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 15, 2019 Staff Share Posted October 15, 2019 8 minutes ago, M3rØj said: when i make a circle, first it make straight line and then the circle. That sounds like an old issue that I haven't really seen for a while. Any chance of a screenshot or small recording? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
M3rØj Posted October 15, 2019 Author Share Posted October 15, 2019 On 10/14/2019 at 1:41 PM, Chris B said: A lot of these issues are being caused by a compatibility issue with Windows Ink. Hi Chris, I tried your tips. So far the bugs are gone!! No more problem with transparency or Lasso or Arrow. There is still a small glitch with the brush tool : when i make a circle, first it make straight line and then the circle. But big update for me!! no need to change window or restart the soft all the time. Thanks a lot! Quote Link to comment Share on other sites More sharing options...
M3rØj Posted October 15, 2019 Author Share Posted October 15, 2019 here a recording. looks like a lag between tiny seconds when i start the circle... then it makes a straight line to connect the 2 points Affinity Photo 15_10_2019 14_41_39.mp4 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 15, 2019 Staff Share Posted October 15, 2019 Hm, that looks pretty bad! Can you go to Preferences > Tools and make sure 'High precision tablet input' isn't enabled. I'm not sure if that's it but I haven't seen this issue for a while and that setting I asked you to disable can cause a delay as it takes extra time for accuracy. I think it's being removed at some point. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
M3rØj Posted October 15, 2019 Author Share Posted October 15, 2019 it is not. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 16, 2019 Staff Share Posted October 16, 2019 This issue AFAIk hasn't been present for a while. Can you screenshot your Wacom settings so I can match them to see if I can reproduce it? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
M3rØj Posted October 16, 2019 Author Share Posted October 16, 2019 here settings of the pencil. Thanks for your help and your time. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 16, 2019 Staff Share Posted October 16, 2019 Hey M3rØj, Right, I've just tried this with 3 different tablets and I don't even know how many different pens and I cannot reproduce it. I can get a slightly straight line at the start of drawing a circle but it still looks like a circle when I'm done. Yours look like a letter 'e'. I've matched your settings too from the screenshot you supplied so I'm at a bit of a loss. The last thing we can try (in case you've been changing any of the settings in preferences) is to perform a reset on the app. You can do this safely by navigating to %AppData%\Affinity\Photo\ and then rename the 1.0 folder to 1.1. This will reset the app but your old settings will be retained in the 1.0 folder in case we need to reload anything. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
M3rØj Posted October 16, 2019 Author Share Posted October 16, 2019 Chris, I changed the name of the dossier. For now, i didnt have any bug with brush! I'm going to setup all my settings (shortcuts...) and i'll keep you in touch. Fingers crossed! Thanks again Chris B 1 Quote Link to comment Share on other sites More sharing options...
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