BobNauj Posted September 12, 2019 Share Posted September 12, 2019 Having trouble getting an update for my Designer program. It starts and then gives and error message. I have an 2013 iMac with 2.7 GHz with 8 GB desktop running OS Mojave. What could be the trouble? Is there another way to get the update; I am clicking on the link in the program when it starts up. Quote Link to comment Share on other sites More sharing options...
Alfred Posted September 12, 2019 Share Posted September 12, 2019 I see that you posted about updating difficulties a couple of months ago, but you didn’t respond to @MEB’s questions. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
BobNauj Posted September 19, 2019 Author Share Posted September 19, 2019 This copy of Affinity Designer is at my church office, and I am only in once a week. Sorry for missing the questions. Can I get re-attached to that forum post? Thanks. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 20, 2019 Staff Share Posted September 20, 2019 Not to worry BobNauj, we can assist here for you. What error message are you seeing when trying to download? Have you purchased Designer from the Mac App Store or the Affinity Store? Are you using any software that may be blocking the web connection like Little Snitch or similar? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
mtstx Posted September 20, 2019 Share Posted September 20, 2019 I'm having trouble updating Designer on my 2015 MacBook Pro running Mojave. I've tried downloading the update numerous times, but when it gets to around 92.0 MB in the download process, I get the error message "Update error! An error occurred while downloading the update. Please try again later." Suggestions for what to do next are appreciated. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 23, 2019 Staff Share Posted September 23, 2019 Hi mtstx, Welcome to the forums I'm sorry to hear this, could you please confirm the following; On 9/20/2019 at 11:32 AM, Dan C said: Have you purchased Designer from the Mac App Store or the Affinity Store? Are you using any software that may be blocking the web connection like Little Snitch or similar? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
mtstx Posted September 25, 2019 Share Posted September 25, 2019 Hello, Thanks for your response. I purchased Designer from the Affinity Store and am not running Little Snitch or similar programs on my Macbook. Just tried downloading the update again to see if there was any change but got the same error message as before. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 25, 2019 Staff Share Posted September 25, 2019 Thanks for letting me know Please try downloading the latest version from the following link - https://store.serif.com/update/macos/designer/1/ If you're still having issues downloading this file please try using a different internet browser, such as Google Chrome or Firefox. I hope this helps! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
mtstx Posted September 25, 2019 Share Posted September 25, 2019 Thanks so much. Was able to download and install just fine from the link. I appreciate your help! Quote Link to comment Share on other sites More sharing options...
mtstx Posted September 25, 2019 Share Posted September 25, 2019 Sorry to be a pest, but I'm now getting the same error message when trying to download the update for Publisher. Is it possible for you to send me a link to download the update directly from your store (I purchased it from Serif's site)? Thanks, again. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 26, 2019 Staff Share Posted September 26, 2019 No problem at all, sorry to hear you're still seeing this error! You can find Publisher downloads for Mac here - https://store.serif.com/update/macos/publisher/1/ Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
mtstx Posted September 26, 2019 Share Posted September 26, 2019 Thank you! I will save the link. Quote Link to comment Share on other sites More sharing options...
BobNauj Posted October 3, 2019 Author Share Posted October 3, 2019 This is Bob, and this is a belated thank you for the link and information. It worked just fine and I'm up to date on Designer. Dan C 1 Quote Link to comment Share on other sites More sharing options...
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