Publisher won't load after download of latest upgrade.

[Canyons]

Has been excellent until I took the latest upgrade yesterday.

Now it opens as a blank page, just the outer border with no actions around the side.

Very frustrating as in middle of a project.

[carl123]

First, try pressing the TAB key.

If no success upload a screenshot of what you are seeing

[Canyons]

[Canyons]

This is what I see when I open it up. Can't find anyway to make actions appear round the edge.

[carl123]

MACs are different to Wiindows PCs. 

Does that screenshot show you are in separated mode?

If so switch it off and try the TAB key again or View > Toggle UI

[Canyons]

Thanks for ideas.

Tried both and has no effect.

 

[carl123]

I don't have a MAC so not sure what else could affect it on that platform

You could try resetting the program by...

"You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear"

Bear in mind this will delete any custom settings you may have made and delete things like custom brushes and assets you mave have added. If this will affect you, you should back these up first

Alternatively, you can wait and see if any MAC user (or support personnel) has any additional actions you can try

[jmwellborn]

On 9/7/2019 at 6:19 AM, Canyons said:

Thanks for ideas.

Tried both and has no effect.

 

Could you look at your menu bar, then select VIEW>STUDIO> and see whether there are checkmarks beside Show Tools, Show Toolbar, Show Context Tool Bar (I think - I am on my iPad right now) and then click on Reset Studio.   Hopefully that should populate your canvas again.   

[Sean P]

Hi Canyons,

Do you have Windows > Separated Mode ticked? If so, untick that and that should group everything back together.

If you're still having issues then try the following

1. Ensure View > Studio > Show Left Studio and Show Right Studio are ticked
2. Try View > Studio > Reset Studio
3. As jmwellborn has mentioned ensure View > Show Tools, Show Toolbar and Show Context Toolbar are enabled.

It sounds as though you may have used the Tab key to Toggle the UI off and then closed the program like that. There is a known issue that this was causing it to not toggle back when relaunched.