JonnyS Posted August 6, 2019 Share Posted August 6, 2019 My app kept crashing, so I read I should delete the app and reinstall... however when I deleted the app, my entire folder with all my projects disappeared.... This is a horrible design flaw unless there’s something I’m missing? Is there any way to recover all of that work I did? It seems the app is not very stable as I’ve been encountering a lot of crashing. Any help to save all of the design work I did would be immensely appreciated. Thank you. Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 6, 2019 Share Posted August 6, 2019 2 minutes ago, JonnyS said: This is a horrible design flaw unless there’s something I’m missing? This is a horrible consequence of iPad apps being sandboxed. When you delete the app you delete the sandbox, so if you didn’t save copies of your projects outside of the sandbox I’m afraid they’ll no longer be available. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
JonnyS Posted August 6, 2019 Author Share Posted August 6, 2019 So from now on I just need to only save documents to an external folder that I've created on the Ipad storage or cloud storage? WOW I cannot believe that is the design of the apps on IPAD what a serious design flaw. 20 hours of work gone. Q.Q is the app always this unstable? Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 6, 2019 Share Posted August 6, 2019 You need to choose the ‘Save a Copy’ option from the Document menu. Then when you reopen the copy from its new location it will be added to the home screen and any future saves will be to the same location, safely outside of the sandbox. For what it’s worth, I’ve had very few crashes lately. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
JonnyS Posted August 6, 2019 Author Share Posted August 6, 2019 I have used the save, export and save as copy feature and all my files are GONE. Gone. gone. Do I need to save the copies somewhere outside the Designer save folder? maybe I'm misunderstanding. I appreciate the responses. Quote Link to comment Share on other sites More sharing options...
DM1 Posted August 6, 2019 Share Posted August 6, 2019 When you delete an iPad app, it deletes all the folders the app created on installation. You can use the Files app or something like Documents by Readdle, to create a different Designer folder on the iPad. You save to that folder and if you delete Designer app, it deletes its own Designer folder, but will not delete the Designer folder that you created with Files or Documents. It’s the way iOS works and we all have to accept it as part of the security of iOS. Remember though, in the example I have provided, deleting Files or Documents would delete your new Designer folder and it’s contents. Alfred and JonnyS 2 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
JonnyS Posted August 7, 2019 Author Share Posted August 7, 2019 Thanks, it's been years since I've been on iOS I appreciate the tips! Makes sense now. Thanks to Alfred too. cheers! Quote Link to comment Share on other sites More sharing options...
Paul Mudditt Posted August 7, 2019 Share Posted August 7, 2019 5 hours ago, JonnyS said: Thanks, it's been years since I've been on iOS I appreciate the tips! Makes sense now. Thanks to Alfred too. cheers! Did you try restore from backup, you may be able to recover all your files that way if you still have a backup in cloud or on desktop from before you deleted app. DM1 1 Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
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