nwhit Posted August 1, 2019 Posted August 1, 2019 Crash report attached. High Sierra. Affinity Publisher Beta_2019-08-01-124602_TRAC-Main17.crash -------------------- New: 2023 Mac Studio M2 MAX 12-Core CPU/38-Core GPU 64GB Memory • 5k Studio Display • Sonoma Prev: 2020 iMac 27 i7 (5k Rez), 72GB, AMD Radeon Pro 5700XT 16GB • Sonoma MacBook Pro, 13", M1 2020 • 16 GB • macOS Sonoma iPad Air 2022
Staff AdamW Posted August 2, 2019 Staff Posted August 2, 2019 Hi nwhit, Is there any chance you could share a document with us that is crashing?
Staff Jon P Posted August 2, 2019 Staff Posted August 2, 2019 If you'd like to keep it private please upload it here Thanks AdamW 1 Serif Europe Ltd. - www.serif.com
nwhit Posted August 2, 2019 Author Posted August 2, 2019 9 hours ago, Jon P said: If you'd like to keep it private please upload it here Thanks I've uploaded the file. However, it only crashed the one time after updating the beta. Since then it opens fine and I haven't had issues opening others so far, although I haven't had time to test a lot of previously created files. I also had to go into the file and embed the images and re-save in the new beta, so not 100% the same file. Don't know if the crash report showed anything strange but thought I should report it. -------------------- New: 2023 Mac Studio M2 MAX 12-Core CPU/38-Core GPU 64GB Memory • 5k Studio Display • Sonoma Prev: 2020 iMac 27 i7 (5k Rez), 72GB, AMD Radeon Pro 5700XT 16GB • Sonoma MacBook Pro, 13", M1 2020 • 16 GB • macOS Sonoma iPad Air 2022
Staff Jon P Posted August 5, 2019 Staff Posted August 5, 2019 Well thanks for ensuring it got reported, how come you had to go into the file and embed the images and re-save? Serif Europe Ltd. - www.serif.com
nwhit Posted August 5, 2019 Author Posted August 5, 2019 5 hours ago, Jon P said: Well thanks for ensuring it got reported, how come you had to go into the file and embed the images and re-save? I did that for sending the file to you so that you'd have the images that are normally linked (as per a common instruction prior to uploading a problem file). Have been doing some more work this weekend with the new beta and have not had a reoccurrence of the crash when opening other files, so maybe a one-off for whatever reason. Jon P 1 -------------------- New: 2023 Mac Studio M2 MAX 12-Core CPU/38-Core GPU 64GB Memory • 5k Studio Display • Sonoma Prev: 2020 iMac 27 i7 (5k Rez), 72GB, AMD Radeon Pro 5700XT 16GB • Sonoma MacBook Pro, 13", M1 2020 • 16 GB • macOS Sonoma iPad Air 2022
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