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Posted

good morning 

I am using windows 7.

 as soon as I load affinity photo it crashes not error screen no nothing, I have tried reinstalling, restarting my PC, deleting fonts, and pressing Ctrl and cleared all data.

thank you for any help you provide.

 

 

 

 

Posted

Win 7 and Aero?

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail)
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

Posted

I tried to disable aero and affinity would not start, I get a message saying I need Aero for rendering so I turned it back on.

so yes i have win 7 and aero

Posted
On 7/27/2019 at 7:33 PM, GreenGran said:

I am using windows 7.

Welcome to the Serif Affinity Forums, @GreenGran. :)

Are you using Windows 7 SP1 (i.e. Service Pack 1), and do you have the Platform Update installed?

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)

  • 2 weeks later...
Posted

I am sorry it took me a long time to respond but I kinda quit looking for an answer since I can't seem to find it anywhere on the web.

but yes I just checked and it says I have the service pack 1 for  Windows 7 ultimate and the platform is up to date( the link you added).

Posted

Thanks for the feedback. Are you using any of the third-party software listed in the following post?

 

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)

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