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affinity photo closes as soon as it opens

GreenGran
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GreenGran

GreenGran

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good morning 

I am using windows 7.

 as soon as I load affinity photo it crashes not error screen no nothing, I have tried reinstalling, restarting my PC, deleting fonts, and pressing Ctrl and cleared all data.

thank you for any help you provide.

 

 

 

 

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Pšenda

Pšenda

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Win 7 and Aero?

Affinity Store: Affinity Suite (ADe, APh, APu) 1.10.5.1342, 2.0.0.
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 22H2, Build 22621.1105.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 10 Pro, Version 21H1, Build 19043.2130.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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Alfred

Alfred

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On 7/27/2019 at 7:33 PM, GreenGran said:

I am using windows 7.

Welcome to the Serif Affinity Forums, @GreenGran. :)

Are you using Windows 7 SP1 (i.e. Service Pack 1), and do you have the Platform Update installed?

Alfred spacer.png
Affinity Designer/Photo/Publisher for Windows 1.10 • Windows 10 Home/Pro
Affinity Photo for iPad 1.10 • Designer for iPad 1.10 • iPadOS 15.6.1 (iPad Air 2)

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  • 2 weeks later...
GreenGran

GreenGran

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I am sorry it took me a long time to respond but I kinda quit looking for an answer since I can't seem to find it anywhere on the web.

but yes I just checked and it says I have the service pack 1 for  Windows 7 ultimate and the platform is up to date( the link you added).

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Alfred

Alfred

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Thanks for the feedback. Are you using any of the third-party software listed in the following post?

 

Alfred spacer.png
Affinity Designer/Photo/Publisher for Windows 1.10 • Windows 10 Home/Pro
Affinity Photo for iPad 1.10 • Designer for iPad 1.10 • iPadOS 15.6.1 (iPad Air 2)

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