GreenGran Posted July 27, 2019 Posted July 27, 2019 good morning I am using windows 7. as soon as I load affinity photo it crashes not error screen no nothing, I have tried reinstalling, restarting my PC, deleting fonts, and pressing Ctrl and cleared all data. thank you for any help you provide. Quote
Pšenda Posted July 29, 2019 Posted July 29, 2019 Win 7 and Aero? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
GreenGran Posted July 29, 2019 Author Posted July 29, 2019 I tried to disable aero and affinity would not start, I get a message saying I need Aero for rendering so I turned it back on. so yes i have win 7 and aero Quote
Alfred Posted July 29, 2019 Posted July 29, 2019 On 7/27/2019 at 7:33 PM, GreenGran said: I am using windows 7. Welcome to the Serif Affinity Forums, @GreenGran. Are you using Windows 7 SP1 (i.e. Service Pack 1), and do you have the Platform Update installed? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
GreenGran Posted August 10, 2019 Author Posted August 10, 2019 I am sorry it took me a long time to respond but I kinda quit looking for an answer since I can't seem to find it anywhere on the web. but yes I just checked and it says I have the service pack 1 for Windows 7 ultimate and the platform is up to date( the link you added). Quote
Alfred Posted August 10, 2019 Posted August 10, 2019 Thanks for the feedback. Are you using any of the third-party software listed in the following post? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
IanSG Posted August 11, 2019 Posted August 11, 2019 The Event Log might have some useful information. Quote AP, AD & APub user, running Win10
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