Elisabeth Dargie Posted June 20, 2019 Share Posted June 20, 2019 I ordered Affinity Publisher on June 3 and paid for it at that time. I have a receipt and an order number, but the Beta is now discontinued and I can't access the program at all. How do I get Affinity Publisher back on my computer? Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted June 21, 2019 Staff Share Posted June 21, 2019 Hi @Elisabeth Dargie, To login to your account, please head to the Affinity website and enter your email address along with your password within the relevant fields, and then click Sign In. If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email. Once you’re in your Affinity Account, please select your name in the top right-hand corner of the page. This should supply you with six options, one of which is Downloads & Product Keys - Select this option now. On this page, you will see a list of your orders along with a Download Purchase button associated with each. Click the button next to the relevant order to start the download. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
Alfred Posted June 21, 2019 Share Posted June 21, 2019 Here’s a direct link: https://affinity.store/account/downloads/ You’ll be redirected to the Downloads & Product Keys page once you’ve signed in. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Elisabeth Dargie Posted June 22, 2019 Author Share Posted June 22, 2019 Thanks for your help. As it turns out, Affinity sent me a link to the download the next day, so all is good and I'm enjoying playing withy my new toy. Alfred 1 Quote Link to comment Share on other sites More sharing options...
Felipe Leandro Posted June 23, 2019 Share Posted June 23, 2019 (edited) My credit card bill says that I paid $ 34.99 for this .... but, on the downloads and product keys page I only see the beta version. Edited June 23, 2019 by Felipe Leandro Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 24, 2019 Share Posted June 24, 2019 5 hours ago, Felipe Leandro said: My credit card bill says that I paid $ 34.99 for this .... but, on the downloads and product keys page I only see the beta version. Welcome to the Serif Affinity forums, Felipe. Sorry you're having trouble. If you ordered from Serif directly, you should have an email giving the order confirmation information. You should check it and make sure that you purchased it using the same email address you're using to login to the Affinity Store now to get the download. You should also confirm that you ordered Publisher, and not one of the other applications. Also, if you pre-ordered Publisher, you would have gotten an email when it became available, with a button to click to sign in to the Affinity Store using the correct ID. If you confirm that you're using the correct email address to sign in to the Affinity Store, and you still don't see it available for download, then you should probably email AffinityOrders@serif.com and let them help you via email. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Felipe Leandro Posted June 24, 2019 Share Posted June 24, 2019 (edited) 51 minutos atrás, walt.farrell disse: Bem-vindo aos fóruns da Serif Affinity, Felipe. Desculpe, você está tendo problemas. Você deve ter acesso direto à sua empresa. Você deve verificar e comprá-lo utilizando o mesmo endereço de e-mail que está usando para acessar o Affinity Store agora para obter o download. Você também deve confirmar que solicitou o Publisher e não um dos outros aplicativos. Além disso, se você pré-ordenou o Editor, você teria recebido um e-mail quando estivesse disponível, com um botão de clique para entrar no Affinity Store usando o ID correto. Se você está usando o endereço de e-mail correto para fazer login no Afinity Store e ainda não está disponível para download, provavelmente tem um e-mail para AffinityOrders@serif.com e permitindo que o ajude por e- enviar. Edited June 24, 2019 by Felipe Leandro Quote Link to comment Share on other sites More sharing options...
Felipe Leandro Posted June 26, 2019 Share Posted June 26, 2019 I did not receive a confirmation email, but the amount was debited to my credit card and support sent me my key, but there is no download link in download page. Quote Link to comment Share on other sites More sharing options...
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