shanekeller Posted June 5, 2019 Share Posted June 5, 2019 Hello, I am unable to Log into Account and Download the 1.7 Update for my Affinity Photo, which I have purchased before using the email account I purchased it with. What happened to my account? How can I log into my account? Thank you, Shane Quote Link to comment Share on other sites More sharing options...
shanekeller Posted June 5, 2019 Author Share Posted June 5, 2019 Issue has been resolved. Thanks. Quote Link to comment Share on other sites More sharing options...
Dan C Posted June 6, 2019 Share Posted June 6, 2019 Hi shanekeller! Many thanks for letting us know. If you'd like to post your resolution then other users who find this thread may also benefit Quote Link to comment Share on other sites More sharing options...
craftysue Posted June 8, 2019 Share Posted June 8, 2019 I cant find my account ….or the recent up dates ….signed in but no joy ...any help is much appreciated. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 8, 2019 Staff Share Posted June 8, 2019 @craftysue If you bought from the Mac app store then your updates come automatically from there and not your serif Affinity store account. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
craftysue Posted June 8, 2019 Share Posted June 8, 2019 Thank you.... managed to download update but when I open Affinity nothing showing only the top bar Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 8, 2019 Share Posted June 8, 2019 Try clearing your user data. Start by pressing the Ctrl key on your keyboard and keeping it held down while you launch the app. When the ‘Clear User Data’ dialog appears, release the Ctrl key and press ‘Clear’. (The three options selected by default normally suffice, but if not you can try again and press ‘Select All’ before pressing ‘Clear’.) craftysue 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
shanekeller Posted June 8, 2019 Author Share Posted June 8, 2019 Thank you @Patrick Connor & @Dan C! Yes, it turns out I purchased this through the MAC App store. However, I get regular notifications from Affinity/Serif for product updates, etc. I had not realized I had subscribed to those, which is where the confusion came from. 10 hours ago, Patrick Connor said: If you bought from the Mac app store then your updates come automatically from there and not your serif Affinity store account. Take care, Shane. Quote Link to comment Share on other sites More sharing options...
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