Unable to Log into My Affinity Account and Download the 1.7.0 Update

[shanekeller]

Hello,

I am unable to Log into Account and Download the 1.7 Update for my Affinity Photo, which I have purchased before using the email account I purchased it with.

What happened to my account? How can I log into my account?

Thank you,

Shane

[shanekeller]

Issue has been resolved. Thanks.

[Dan C]

Hi shanekeller!

Many thanks for letting us know. If you'd like to post your resolution then other users who find this thread may also benefit  

[craftysue]

I cant find my account ….or the recent up dates ….signed in but no joy ...any help is much appreciated.

 

[Patrick Connor]

@craftysue

If you bought from the Mac app store then your updates come automatically from there and not your serif Affinity store account.

[craftysue]

Thank you.... managed to download update but when I open Affinity nothing showing only the top bar 

 

[Alfred]

Try clearing your user data. Start by pressing the Ctrl key on your keyboard and keeping it held down while you launch the app. When the ‘Clear User Data’ dialog appears, release the Ctrl key and press ‘Clear’. (The three options selected by default normally suffice, but if not you can try again and press ‘Select All’ before pressing ‘Clear’.)

[shanekeller]

Thank you @Patrick Connor & @Dan C!

Yes, it turns out I purchased this through the MAC App store. However, I get regular notifications from Affinity/Serif for product updates, etc. I had not realized I had subscribed to those, which is where the confusion came from.

10 hours ago, Patrick Connor said:

If you bought from the Mac app store then your updates come automatically from there and not your serif Affinity store account.

Take care,

Shane.