TIF file Opens incorrectly

[walt.farrell]

I have two .tif files that do not Open properly in Photo Beta or retail.

I can Open them correctly in the Windows Photos application, in IrfanView, in DXO OpticsPro, and in several other programs. But when I try Photo I just get a solid green rectangle. (A colleague on Mac said that she tried several programs on MacOS and was unable to open them.)

Unfortunately, due to the nature of their content, I cannot share them, even privately. And I am unwilling to ask the person who provided them to create any additional, non-sensitive, files.

Here's the data reported by exiftool, in case it helps. The only thing that I noticed as possibly suspicious is the compression method, JPEG (old-style), but perhaps it's a problem Serif already knows about, or perhaps there will be something here that helps Serif to figure it out. They are scanned images (scanner type is listed in the exiftool output, which I suppose might also help).

If there's any other info I can provide I'll try to do so.

=====File #1:
ExifTool Version Number         : 10.63
File Name                       : <omitted for security reasons>
Directory                       : <omitted for security reasons>
File Size                       : 155 kB
File Modification Date/Time     : 2019:04:09 19:22:19-04:00
File Access Date/Time           : 2019:04:10 09:18:03-04:00
File Creation Date/Time         : 2019:04:09 19:22:19-04:00
File Permissions                : rw-rw-rw-
File Type                       : TIFF
File Type Extension             : tif
MIME Type                       : image/tiff
Exif Byte Order                 : Little-endian (Intel, II)
Subfile Type                    : Full-resolution Image
Image Width                     : 1275
Image Height                    : 1650
Bits Per Sample                 : 8 8 8
Compression                     : JPEG (old-style)
Photometric Interpretation      : YCbCr
Fill Order                      : Normal
Strip Offsets                   : 952
Orientation                     : Horizontal (normal)
Samples Per Pixel               : 3
Rows Per Strip                  : 1650
Strip Byte Counts               : 157787
X Resolution                    : 150
Y Resolution                    : 150
Resolution Unit                 : inches
Page Number                     : 0 0
Software                        : Phaser 6180MFP-D
JPEG Proc                       : Baseline
Other Image Start               : 329
Other Image Length              : 158410
JPEG Restart Interval           : 0
Y Cb Cr Sub Sampling            : YCbCr4:2:2 (2 1)
Y Cb Cr Positioning             : Co-sited
Image Size                      : 1275x1650
Megapixels                      : 2.1
Other Image                     : (Binary data 158410 bytes, use -b option to extract)

======== File #2
ExifTool Version Number         : 10.63
File Name                       : <omitted for security reasons>
Directory                       : <omitted for security reasons>
File Size                       : 142 kB
File Modification Date/Time     : 2019:04:09 19:22:06-04:00
File Access Date/Time           : 2019:04:11 13:00:20-04:00
File Creation Date/Time         : 2019:04:09 19:22:06-04:00
File Permissions                : rw-rw-rw-
File Type                       : TIFF
File Type Extension             : tif
MIME Type                       : image/tiff
Exif Byte Order                 : Little-endian (Intel, II)
Subfile Type                    : Full-resolution Image
Image Width                     : 1275
Image Height                    : 1650
Bits Per Sample                 : 8 8 8
Compression                     : JPEG (old-style)
Photometric Interpretation      : YCbCr
Fill Order                      : Normal
Strip Offsets                   : 952
Orientation                     : Horizontal (normal)
Samples Per Pixel               : 3
Rows Per Strip                  : 1650
Strip Byte Counts               : 144424
X Resolution                    : 150
Y Resolution                    : 150
Resolution Unit                 : inches
Page Number                     : 0 0
Software                        : Phaser 6180MFP-D
JPEG Proc                       : Baseline
Other Image Start               : 329
Other Image Length              : 145047
JPEG Restart Interval           : 0
Y Cb Cr Sub Sampling            : YCbCr4:2:2 (2 1)
Y Cb Cr Positioning             : Co-sited
Image Size                      : 1275x1650
Megapixels                      : 2.1
Other Image                     : (Binary data 145047 bytes, use -b option to extract)

[Gabe]

Hi @walt.farrell,

Without the actual file, there's not much we can investigate, nor log with our developers. Perhaps you can attach some non-sensitive samples?

Thanks,

Gabe. 

[walt.farrell]

1 hour ago, GabrielM said:

Without the actual file, there's not much we can investigate, nor log with our developers. Perhaps you can attach some non-sensitive samples?

Thanks. That's what I expected, but was hoping the file info might suggest something by itself that the Serif team could investigate.

Unfortunately, I have a very poor relationship with the person who provided those files, but perhaps I can convince them to scan something non-sensitive the same way they scanned those files, and with luck the new files will behave the same way. If so, I will attach them here.

[J.T]

On 4/17/2019 at 11:17 AM, GabrielM said:

Hi @walt.farrell,

Without the actual file, there's not much we can investigate, nor log with our developers. Perhaps you can attach some non-sensitive samples?

For developers:

All Serif TIFF image formats are not 100% compatible with each application.

This format has never been reported to me by the customer as defective. -> TiffBitmapEncoder.tif

This image was saved using: System.Windows.Media.Imaging TiffBitmapEncoder 

(The file is larger, but OK.)

 

Now, I must 16bit images exported as PNG and then convert in my application to TIFF (using TiffBitmapEncoder).

Same image saved in AP 1.7.0.293: AffinityFormatLZW.tif

[walt.farrell]

On 4/17/2019 at 5:17 AM, GabrielM said:

Without the actual file, there's not much we can investigate, nor log with our developers. Perhaps you can attach some non-sensitive samples?

Hi, Gabe. Sorry for the delay. I finally managed to get a non-sensitive file from the person who provided the original files. This one also opens as all green in Photo or Photo Beta, but opens properly in IrfanView. I hope this will help you figure out the issue.

Edit: I decided that even though it is generally non-sensitive, I shouldn't post it here. Please provide a dropbox link.

 

[Gabe]

Sure. Here it is: https://www.dropbox.com/request/5AlRIMn2tcaxgu2tk5UO

[walt.farrell]

Thanks. Uploaded.

[Gabe]

Thanks. I've logged it with our developers.