Jump to content
EvanDa

Affinity Photo Beta 1.7 Windows Version Not Supported Error

Recommended Posts

I've just installed the most recent Affinity Photo 1.7 Beta (Downloaded March22, 2019) on my Windows 10 machine, and it says "setup cannot proceed for the following reason: Supported Windows Version Not Found". I'm on a stable amd fx 8320 8 core machine with 16 gigs of ram, using a version of Windows 10 updated to the 2017 spring service pack. I have checked dxdiag and I'm using direct x version 11.2. What else is needed to make this installer run? Current Affinity Photo version 1.65 runs just fine and is perfectly stable. I'd really prefer NOT  to update to the latest Windows 10 service package due to the huge instability problem with Amd Fx processors on this latest update....

Thanks so much for your time and attention!

Share this post


Link to post
Share on other sites

It would help to have your actual Windows version number, not just its name.

In the Release Notes for 1.7.0.258 you'll see this note:

Quote

Fixed crash at startup when only .NET 4.6.2 is installed (due to Microsoft bug - we now require .NET 4.7.2 which prevents installation on Windows 10 1507 and 1511)

Assuming your version is not either of those (which I think are 2015 versions?) then my guess is that your .net level is too low, and the installer doesn't know how to cope with your Windows 10 version from 2017. If that's it, you might grab .NET 4.7.2 from Microsoft's website, using your actual version number, and install it manually.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.852 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.852 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.850 Beta.

Share this post


Link to post
Share on other sites

Hi, EvanDa,

This is known issue of the installer which Affinity 1.7 now uses(at least we already know it).

Do you know how to set(change) Compatibility Mode on Windows 10 ?

If you're not sure, you'd better search on internet, and you'll find the solution (two ways to set compatibility mode on Windows 10) on Microsoft.

Right Click installer and set compatible mode to Windows 10,  restart Windows , etc...

If you cannot solve this trouble with these solutions, please ask again to Support Staffs of Affinity. They will check their Visual Studio options, maybe...

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.