No product key sent

[Michael R]

I purchased the Affinity professional photo editing software an 29th November 2018 and have yet to receive the Product to activate the program...

not happy... yet...

the sooner you send me the product key, the sooner I can lead a normal life again

Edited December 7, 2018 by Michael R
required

[emmrecs01]

Hi welcome to the Affinity forums.

First, which platform/OS did you order the product for?  If it is iOS or Mac, you will most likely have purchased this from the Mac AppStore, and no separate licence is necessary, I understand.

If you are a Windows user and purchased from the Microsoft Store, again no licence is necessary (it is automatically linked to your account in the store). 

If you purchased any version direct from Serif you need to go to your Affinity account page, where, once logged in, you will find all the details of your purchase, including the "missing" key.

HTH
Jeff

[StevenS]

Hi @Michael R,

Welcome to the Affinity forum.

I an unable to locate an account in our system associated with the email address you have used for your Affinity forum account. If you made the purchase with an alternative email address, please contact us through affinity@serif.com and we can look in to this further for you.

If your purchase was made through the Mac App Store or the Microsoft Store, please be aware that the licences are authenticated through those stores and do not  require a product key for installation. If this is the case, and you are looking to activate the trial, then please uninstall the trial and download/install the full version from the third party store that the purchase was made.

 

[Patrick Connor]

We have received your customer service email and it appears that you ordered using an incorrect email address. We will refund you, so you can reorder using your correct address.