Affinity Photo won't quit or even force quit

[Christopher O'Toole]

Does anyone know what is going wrong when affinity photo is supposedly developing for like 10 minutes and so you force quit it, and it refuses to force quit?

[Dan C]

Hi Christopher O'Toole,

Welcome to the forums  Firstly, allow me to apologise for the delayed response. 

Could you please confirm your PC specs, including the OS you're running and the model of camera your RAW file originates from?

Does the crash error message ever appear, or does the program simply hang?

[John Rostron]

What happens if you run the task manager (or the Mac equivalent) at the same time. It helps if you have them both in non-overlapping windows.

John

[Christopher O'Toole]

Dan, I run macOS High Sierra Version 10.13.6 and my files are .CR2 files from a Canon Rebel SL2 D200, and no crash message ever appears because it never technically "crashes", it just won't open or quit.

[Christopher O'Toole]

John, I don't know I'll have to look into it.

[firstdefence]

Sometimes  quitting from Activity Monitor seems to do the trick.

1. Start Activity Monitor: (⌘ + Space then type "Act" and press enter)
2. Look for Affinity Photo in the List or just type "aff"  in the search bar (top right) to narrow the list.
3. Double-Click Affinity Photo 
4. In the window that pops up Click on the Quit button

[Christopher O'Toole]

firstdefence thanks!

[Dan C]

On 10/14/2018 at 9:39 PM, Christopher O'Toole said:

.CR2 files from a Canon Rebel SL2 D200

These aren't supported by the Serif Labs RAW engine and may be what's causing the crashing. Could you please switch to Apples Core RAW engine by selecting the Assistant Manager, then Develop Assistant and change the RAW engine dropdown;

It may also help to change your Display in settings, open Affinity Photo>Preferences>Performance and change the Display dropdown to Metal.

Let me know if either of these help!

[Christopher O'Toole]

Dan C

Thanks!