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Progress with the Affinity Designer feature road map (split)

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On 8/31/2018 at 4:30 PM, Jesse (Mediabound) said:

Wow, this is not an encouraging thread.. lol.. To all the mods, advanced users and Affinity staff, whatever the user complaint is, the reply "Affinity never claimed to be a replacement for Adobe" is a horrible, horrible response. If this software is being marketed as a professional graphic design tool, and it most certainly is, then the idea of using it to replace Adobe products is implied simply by Adobe's current dominance in that space. 

That's a misguided assertion. AD is a professional grade tool but that doesn't mean their objective is to replace Adobe. Their objective is to take a significant portion of Adobe's marketshare. That's a very big difference. Serif understands there is no way a world could exist where they are the only players in town and Adobe has been reduced to nothing. It's foolish to think that so why would anyone expect the same or get frustrated that AD doesn't work for them when it works for many many users. 

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25 minutes ago, Hokusai said:

rubs,

No doubt there are bugs in Designer but I've never seen the number of bugs that you are talking about. Every program has bugs and I do see them occasionally but with what I do with Designer I don't see very many bugs. The few that I do see are not critical ones that keep me from getting things done. The few that I encounter are minor and can easily be avoided or I can work around them. My original point was that from my own personal experience using Designer, it is a little better in regards to the number of bugs that I see than Illustrator. As the post I was responding to made it sound like Illustrator was more "bug-free" to which from my experience isn't true. Of course that is only my experience with Illustrator and Designer and I'm sure that it depends on a multitude of factors but at the very least I would say that Designer isn't worse than Illustrator in that regard. I'm using Designer on Mac so the performance issues that you are referring to I haven't seen. Maybe they aren't present on the Mac version? I do think that the developers do a great job staying on top of and fixing bugs. 

Hokusai

Hokusai,

Affinity Designer is now my main UX design tool, and I use it very heavily on a daily basis since the first Windows beta. I think it has one of the best UIs around and certainly the best workflow for my tasks. As a professional UX tester, I tend to take bugs quite seriously. I keep a record of all AD issues I know of, and I also use this forum mainly to report and discuss them, helping the team wherever possible.

As for the platforms, most problems I know of seem to be common to PCs and Macs. All things about artboards, symbols, grouping, compounds, constraints, export persona, adjustments, etc. seem to reside in the main code AFAIK. But I also know there are performance problems and some other issues that are specific to the Windows version.

Anyway, AD is still my main and tool and will continue to be, hopefully for a long time. I hope it evolves in a positive way. This obviously includes keeping the platform as stable and bug-free as possible.

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1 hour ago, rjvela82 said:

That's a misguided assertion. AD is a professional grade tool but that doesn't mean their objective is to replace Adobe. Their objective is to take a significant portion of Adobe's marketshare. That's a very big difference. Serif understands there is no way a world could exist where they are the only players in town and Adobe has been reduced to nothing. It's foolish to think that so why would anyone expect the same or get frustrated that AD doesn't work for them when it works for many many users. 

Was that my point though? I love how many of you keep ignoring my point because you are so triggered by the mere mention of Adobe.. lol Really unfortunate, oh well..

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10 hours ago, Hokusai said:

Jesse,

My post was in response to the post that I read, after that I found your post that preceded it further up the chain and I do see that we both have similar opinions about Adobe. If you only read your second post that point isn't clear (but it is in the first post). I'm not sure why I didn't see your first post but nevertheless I should have seen it. Sorry that you think I'm defensive. I'm not defensive and from what I read here most people who post here are pretty laidback and helpful. In fact most of the people that I interact with here are really nice and helpful. Some are funny and sarcastic but still enjoyable and many are incredibly knowledgeable. 

I'm still interested in hearing about all those companies that you were talking about that have a higher level of transparency than Serif does. I've never seen a company that was as upfront about what they are doing and where they are going with their development as Serif has been. I think it is refreshing and it is surprising to hear anyone claim that Serif is falling short in that regard. As far as customer service goes, from my experiences with Serif over the past 4 years their customer service has been stellar. I lived many years in Japan which has hands down the best customer service on the planet and I would say that Serif's customer service is very Japanese like. To me, Serif's customer service and the developers and other employees who post here on these forums do a remarkable job helping people, listening to complaints, requests (which I can imagine gets annoying after a time), and questions. I'm sure that they even type messages with a smile on their faces. Can you give me an example of where they fall short with their customer service? 

I can understand your point about how Serif markets its software but I disagree. Not all professionals use Adobe's software so saying something is for professionals doesn't mean that something is a replacement for Adobe's stuff. I use Designer the most but I still use Illustrator from time to time. So to me Designer isn't a substitute for Illustrator, it is an alternative to it. I think that many people are like that. Serif is making and supporting its own software and they have their own philosophy on how things should work. Is it for professionals? I think so and it seems that many other professionals do too. Is it for everyone? Only each user can decide. You brought up the issue of comparing it to Adobe so that is why I commented on it. This is a discussion so I would think it is acceptable. You said that I proved your point but to me it wasn't proved at all so if you wouldn't mind going ahead and making a better case for it I'm looking forward to reading it. 

Of course I'm all for improving Designer. I do my best to make suggestions and give feedback in a manner that is civil without being demanding and rude. I too came to Designer from Illustrator and I am willing to put up with a few small inconveniences caused by a lack of a feature or two because I think Designer is headed in the right direction. I like the choices that the developers have made and I trust that they are taking the program in the direction that is best. I wish you the best of luck with learning Designer and I hope that you are successful in your artistic or other graphics related pursuits. 

Best regards,

Hokusai

Honestly I am growing tired of this discussion. I'm done, obviously you all are happy with how this forum is working, I was attempting to make it better but I see now it is what it is. Trust that there are many users like me that are put off by this place, but I get it, no one at Serif cares.  Thanks for taking the time to respond, good luck in your endevours as well!

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1 hour ago, rubs said:

Anyway, AD is still my main and tool and will continue to be, hopefully for a long time. I hope it evolves in a positive way. This obviously includes keeping the platform as stable and bug-free as possible.

rubs,

I too hope that Designer continues to evolve in a positive way and I think it will seeing how dedicated the developers are and how passionate the users are about making it better by making requests, suggestions and bug reports. 

Hokusai

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7 minutes ago, Jesse (Mediabound) said:

Honestly I am growing tired of this discussion. I'm done, obviously you all are happy with how this forum is working, I was attempting to make it better but I see now it is what it is. Trust that there are many users like me that are put off by this place, but I get it, no one at Serif cares.  Thanks for taking the time to respond, good luck in your endevours as well!

Jesse,

I don't know how you can be tired of this discussion so quickly:D. I thought the purpose of this forum was to discuss things and to hash out things. I'm sorry I really don't understand how you think things could be better. If you could expound your ideas a little more then maybe I could better grasp your idea. The only thing I've read that you've posted is you think the forums are a bad way of handling customer service but you didn't give examples or suggest any alternatives. If you truly think so and you'd like to see things improved then offer some suggestions as to how Serif could better handle things. The employees of Serif and the developers do read these forums and if you have a better way of doing things, I'm sure that they'd love to hear it. 

I  really believe that Designer (and the other Affinity Products) are headed in the right direction and I want to do what I can to help make them better and I also like to help new users by helping answer their questions. I think that most of the other advanced users here are the same. How is that putting people off? I'm also not sure how you came to the conclusion that "no one at Serif cares" when you are such a new user with very few posts. Did you post a question that wasn't answered or was it something else? 

Best regards,
Hokusai

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On 9/4/2018 at 5:06 PM, Hokusai said:

Jesse,

I don't know how you can be tired of this discussion so quickly:D. I thought the purpose of this forum was to discuss things and to hash out things. I'm sorry I really don't understand how you think things could be better. If you could expound your ideas a little more then maybe I could better grasp your idea. The only thing I've read that you've posted is you think the forums are a bad way of handling customer service but you didn't give examples or suggest any alternatives. If you truly think so and you'd like to see things improved then offer some suggestions as to how Serif could better handle things. The employees of Serif and the developers do read these forums and if you have a better way of doing things, I'm sure that they'd love to hear it. 

I  really believe that Designer (and the other Affinity Products) are headed in the right direction and I want to do what I can to help make them better and I also like to help new users by helping answer their questions. I think that most of the other advanced users here are the same. How is that putting people off? I'm also not sure how you came to the conclusion that "no one at Serif cares" when you are such a new user with very few posts. Did you post a question that wasn't answered or was it something else? 

Best regards,
Hokusai

You run this board like Affinity Designer is an idealistic pursuit. I'm sure you're convinced I am the problem, that's good, think what you want. Where can I talk to actual Serif customer service staff? This is gross if this is how they are letting their customers be treated.

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